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Alerts Questions

Top questions

How do I set up, add, or delete alerts?

  1. Sign on to Wells Fargo Business Online® to access alerts.
  2. Choose an account for which you want to add or edit alerts.
  3. Check the boxes to select or de-select specific alerts.
  4. Enter dollar thresholds and frequency of alerts where appropriate.
  5. Save your edits.

Which accounts are eligible for alerts?

  • Checking and savings accounts
  • ATM/debit/prepaid cards
  • Credit card accounts
  • Certificate of deposit accounts (reminder when account is maturing)

Wells Fargo Retail Services credit cards issued by Wells Fargo Bank, N.A. are not eligible for subscription based alerts. Wells Fargo Retail Services credit cards are typically merchant or industry branded credit cards, for which consumers apply through a merchant or service provider. If you’re unsure who your credit card issuer is, please consult your cardholder agreement or your billing statement.

How do I sign up for text alerts?

To receive text message alerts, you must first enroll your mobile number(s) for text messages:

  1. Sign on, and access Update Contact Information.
  2. Add your mobile number if you haven’t already, and check the box labeled Allow Mobile Texts for each mobile number you want to enroll.
  3. Read and accept the Consent to Receive Text Messages.
  4. Reply YES ENROLL to the text message we send.
  5. Go to Manage Alerts to subscribe to the optional text alerts you want to receive.

General questions

When will I receive my first alert?

Depending on the type of accounts you have, your alerts will begin one to two business days after you set them up. Alerts are then sent according to the type of transactions that trigger them.

For example, when a deposit has posted, a deposit posted alert is sent usually the following business day. For certain alerts, such as when a purchase is made at a gas station, an alert is sent when the transaction is authorized.

Exception: If you have set up the Access Suspended notification, we will send an alert immediately if an incorrect password has been entered three times and your online access is suspended.

How do I know if I have a new message or alert?

We will send alerts to your personal email account or mobile device, as well as the Message Center within Wells Fargo Business Online. Responses to your customer service questions will also go to the Message Center. We will send a note to your personal email, informing you that you have a customer service response ready for you to view in the Message Center.

To see your messages and alerts, access the Message Center. We recommend that you regularly check your secure inbox to ensure you’re receiving your Wells Fargo messages and alerts.

Why did I receive a credit card alert today for a transaction that happened on a different day?

Occasionally you will receive an alert for a transaction which you made several days before. The most common reason this can happen is a merchant delay in processing your transaction. For non-urgent types of alerts, Wells Fargo processes the transaction information sent by merchants on a nightly basis. An alert is then sent to you the next business day.

What if I receive an alert about a transaction I do not recognize?

Please report any unauthorized transactions immediately by calling the number on the back of your card. If you're not sure about a transaction, check to see if it is one of the following:

  • An automatic bill payment you set up for a recurring service (like cable or telephone)
  • A large purchase that was divided into smaller transactions
  • A purchase initiated by an authorized cardholder with the same card number

To view full transaction details, you can sign on to your Wells Fargo Business Online account.

How long do messages and alerts stay in my Message Center?

Messages and alerts will stay in your Message Center until the expiration date listed at the bottom of each message, unless you delete them sooner. To save a message or alert for longer than the expiration date that’s listed next to the message, you can copy and paste the text into a word processing document and save it on your computer.

Can I reply to messages and alerts?

You can reply to the messages we send in response to your customer service or account questions. After opening a message in the Message Center, click the Reply button to send a message back to Wells Fargo.

For security reasons, you cannot reply to automated account alerts such as balance summary, posted check, and other notifications.

How do I change my email address or add another one?

Go to Update Contact Information, or you can call 1-800-956-4442.

I’m not receiving email alerts. What should I do?

There are a few things you should check to determine why you are not receiving email alerts:

  • First, check your spam or bulk folders. If alerts appear in your spam or bulk folders, please add Wells Fargo to your address book.
  • Second, check your Message Center to ensure an alert was generated for the account. Alerts are always sent to your Message Center in addition to your personal email address.
  • If you see alerts in your Message Center (but not in your personal email or spam folder), please verify that you provided the correct email address for alert notifications. 

Sign on to Wells Fargo Business Online to access alerts, and select the desired account. You'll be taken to the account level alerts page. Verify the email address, and make sure the checkbox is selected to receive alerts.

What kind of response time can I expect on emails I send to Customer Service?

We make every attempt to respond within 24 hours of receiving your question via email.

Why do you send responses to my questions to the Message Center?

The Message Center is the most reliable and secure way to receive responses from us that may include account numbers and other personal information.