Frequently Asked Questions

Questions Related to the Transition

On 04/12/2022, Wells Fargo Philanthropic Services transitioned to a new platform for applications. All applicants must register new credentials in order to access the applications. If you had a pending application prior to 04/11/2022 at 4 P.M. EDT, you will need to begin a new application.

Will I have access to applications submitted prior to the transition?

Wells Fargo will have access to your grant history of approved and declined applications in accordance with our documentation retention policy. Applications submitted prior to 04/11/2022 at 4 P.M. EDT will not be available to grant-seekers on the new portal.

Will I use the same username and password on the new applicant portal?

All applicants must register new credentials in order to access the applications. Follow the steps in the "Create your Password" link on the home page. Simplify the set-up process by having the TIN/NCES code and zip code for your organization.

General Information

How do I apply for a grant from the Wells Fargo Foundation?

To view information on Wells Fargo's corporate giving programs, please visit our Community Investment page.

Who do I contact with general grant program questions?

For general grant program questions, please call us at 1-888-235-4351 or email us at grantadministration@wellsfargo.com.

How do I search for a foundation?

You may search for foundations by program area and state served, or by foundation name. Search results are sorted alphabetically by the foundation’s last name.

For example, the John & Mary Smith Foundation would be sorted under “S” for Smith.

If you are unable to locate a specific foundation, please contact us for further assistance at 1-888-235-4351 or email us at grantadministration@wellsfargo.com.

How do I learn more about program areas?

Many of our foundations award grants in specific program areas. To learn more about these program areas, view descriptions.

I do not have an Employer Identification Number (EIN) or a federal tax identification number (TIN); can I still apply for a grant?

Most formally organized non-individual entities in the United States have an EIN. If you don’t know your EIN, please contact the appropriate individual in your organization to obtain the number. If you are sure your organization does not have an EIN, please contact us for further assistance at 1-888-235-4351.

How to Apply

How do I apply for a grant online?

  • After you have located the foundation to which you want to apply, click on "Apply Online".
  • You will be prompted to complete an eligibility quiz, create a new grant seeker account, or login to an existing account.
  • When you create a new grant seeker account, you will receive an email from donotreply@cybergrants.com requesting you to activate your email. Once your email is activated, you can access the Wells Fargo Philanthropic Services portal to apply for a grant.
  • If you are submitting grant applications to multiple foundations, you only need one grant seeker account.

Are there limits on how often or how many applications I may submit?

In general, there are no limits on the number of foundations you can apply to as long as you meet their grant guidelines. Most foundations will only accept one application per year. Please refer to the foundation’s grant guidelines for specific details.

You must submit a separate grant request for each foundation. If you are submitting grant applications to multiple foundations, you only need one grant seeker account.

How do I submit attachments to my grant application?

Everything we need is included in the application form. If you complete all required fields on the grant application, you will not need to attach any supporting documentation unless the application specifically requires it or additional documentation is requested in the grant guidelines.

If the application specifically requires an attachment(s), you will be prompted to add the required attachments when completing the application.

Have you received my grant application?

When you submit your application online you will receive an email confirming the submission. If you cannot locate this email, please check your spam folder or contact us for further assistance.

Add grantadministration@wellsfargo.com, cgsupport@cybergrants.com and donotreply@cybergrants.com to your contacts to ensure you receive system-generated emails related to your applications.

In addition, on the Welcome Page of the portal, you will be able to see and view the application(s) you have submitted under Submitted Requests.

What is the status of my grant application?

Please refer to the foundation’s grant guidelines for expected decision dates. If you have not received notification within 30 days of the posted decision date, please email us at grantadministration@wellsfargo.com. Please include the name of the foundation to which you have applied.

Technical Support

Who do I contact with technical questions?

For technical support with the portal, please click on the link Technical Support to view FAQ or to open a Support Request.

How do I delete or modify a grant application I submitted online?

Grant seekers are not able to delete or modify grant applications that have been submitted. Please call Wells Fargo Philanthropic Services at 1-888-235-4351 or email us at grantadministration@wellsfargo.com to have your application deleted or modified.

Why don't I see a submit button on the last page of my application?

When all required fields have been completed and you are on the last page of the application, you will be prompted to submit the application.  Click Save and Proceed and you will be able to review your application.

If you are not ready to submit your request at this time, click the "Save Only" button. The application will then be available to edit under the Unsubmitted Requests portlet on the Welcome page.

Clicking the Submit button will immediately send the application to Wells Fargo Philanthropic Services and you will then be unable to perform further editing. If you select Return to Home Page, you will be able to view submitted applications under the Submitted Requests portlet on the Welcome page.