How can I pay for my purchase?
Foreign currency online orders must be paid with a Visa® or MasterCard® credit or debit card. Payments from a Wachovia checking or savings account cannot be made at this time through the online site, but you can use your Wachovia Visa debit card tied to your account.
Where will my order be delivered?
For verification purposes, orders will be delivered to the address of record on the credit or debit card that you use for payment.
Before you order, please be sure your credit card or debit card company has the correct address on record. You must be available at the delivery address to sign for the package. We ship within the United States. We do not deliver to P.O. boxes. Also, if you live in Alaska or Hawaii, your delivery may take longer.
How much can I order?
Total foreign currency online orders must be a minimum of $200.00 (USD) and a maximum of $3,000.00 (USD). If you're ordering multiple currencies, the minimum purchase amount for each currency is $25.00 (USD).
When will my order be delivered?
Orders completed before 12:00 pm Pacific Time will generally be processed for next-day delivery (in most areas) on the same day they are received. Orders completed after 12:00 pm, or on weekends, are shipped the following business day. If you order online, we'll send you an email confirmation when your order ships. Note: Less common currencies may take longer to process and deliver, due to limited availability. Also, if you live in Alaska or Hawaii, your delivery may take longer.
How can I track my shipment?
If you order online, you can track your package through the shipper's web site - you'll get a tracking number as part of your email confirmation.
What are the shipping fees?
The shipping and handling fee may vary based on the USD amount of currency that you order. The shipping and handling fee will be added to your total order amount.
Where can I get more information?
If you have questions that haven’t been answered here, please call 1-866-203-3613, Monday through Friday, 9:00 am to 4:00 pm Eastern Time.