Frequently Asked Questions

How do I register for online access?
By registering for online access, you can manage your employer-sponsored retirement plan anytime. You can also find out if you are on track for retirement, view your balance, and make changes to your contributions and investments (if your plan offers these changes online). You can also take advantage of a variety of retirement planning tools such as calculators and online seminars.

To register for online access, select First Time User within the account sign on box on the homepage. You will need your Social Security number and your birth date in mm/dd/yyyy format. For example, May 8, 1971, should be entered as 05/08/1971.

You can also call the Retirement Service Center for assistance at 1-800-SAVE-123 (1-800-728-3123). Representatives are available Monday through Friday, 7:00 a.m. until 11:00 p.m. Eastern Time.
How do I change my password?
After you sign on, and are viewing your retirement plan account, select the My Settings link at the top of the page. Then, select either Change Password or Change Username and follow the instructions.
What is the difference between registering and enrolling?
Registration is the process you complete to access and manage your retirement plan account online. Enrollment is the process to sign up and participate in your employer-sponsored retirement plan. After you register your account for online access, if you are not already enrolled in your employer-sponsored retirement plan, you can follow the enrollment steps on the website to join the plan.
When can I enroll in my employer-sponsored retirement plan?
Your employer determines when you are eligible to start saving in your employer-sponsored retirement plan. After becoming eligible to start saving, you can enroll at any time. To determine if you are eligible to enroll, review your enrollment materials provided by your employer or contact your employer’s benefits representative.
How can I enroll in my employer-sponsored retirement plan?
Sign on to your account and then follow the enrollment steps on the website to start saving. If you are not already registered, you must first register for online access (see How do I register for online access?).

You can also call the Retirement Service Center at 1-800-SAVE-123 (1-800-728-3123) for assistance. Representatives are available Monday through Friday, 7:00 a.m. until 11:00 p.m. Eastern Time.
I don’t have the enrollment materials originally provided to me. What should I do?
To learn more about your enrollment options, sign on to your retirement plan account and select the Enroll tab. If this is your first time accessing your account, select First Time User on the home page to register for online access. You will need your Social Security number and your birth date in mm/dd/yyyy format. For example, May 8, 1971, should be entered as 05/08/1971.

You can also call the Retirement Service Center at 1-800-SAVE-123 (1-800-728-3123) for assistance. Representatives are available Monday through Friday, 7:00 a.m. until 11:00 p.m. Eastern Time.
How do I change the amount I’m contributing to my retirement plan account?
If your plan offers you the option to make changes online, you can quickly change the amount you are contributing to your employer-sponsored retirement plan. Simply sign on to your retirement plan account; select the Actions & Investments tab, then Payroll Contributions and enter your new contribution amount.

You can also call the Retirement Service Center for assistance at 1-800-SAVE-123 (1-800-728-3123). Representatives are available Monday through Friday, 7:00 a.m. until 11:00 p.m. Eastern Time.
How do I change my retirement plan account investments?
If your plan offers you the option to make changes online, you can do so by signing on to your retirement plan account; select the Actions & Investments tab, then Change Investments and Elections.
How do I check the performance of the investments offered in my employer-sponsored retirement plan?
To review the performance of the investments offered in your employer-sponsored retirement plan, from the Actions & Investments tab, select either Research Investments or Investment Performance. Take our Risk Tolerance Quiz to help you determine your investment style.

You can also call the Retirement Service Center for assistance at 1-800-SAVE-123 (1-800-728-3123). Representatives are available Monday through Friday, 7:00 a.m. until 11:00 p.m. Eastern Time.
Where can I find tools to help me plan for retirement?
There are a variety of resources available on the website to help you prepare for retirement, including calculators, audiocasts, articles, and checklists. Here are a few you might want to consider: