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Privacy, Security, Legal & Report Fraud

At Wells Fargo Institutional Retirement and Trust, we value your relationship, and we work diligently every day to honor the trust you placed in us when you became a participant in your employer's retirement plan with Wells Fargo. We intend to continue earning that trust every day. That is why we welcome this opportunity to describe our Digital Privacy and Cookies Policy and Online Security Guarantee. You will also find Fraud Information to help you protect yourself from fraud including the steps we take to protect your personal information and a copy of the Online Access Agreement that you accepted when you initially accessed your retirement account.

Digital Privacy and Cookies Policy

California Consumer Privacy Act Notice

The Wells Fargo California Consumer Privacy Act Notice ("CCPA Notice") is available at: www.wellsfargo.com/privacy-security/privacy/california-consumer-privacy-notice. The CCPA Notice explains how we collect, use, and disclose personal information about California residents. It also provides information on how California residents can exercise rights under CCPA.

Online Access Agreement

NOTE: If you entered the Wells Fargo Retirement Plan website with credentials (user name and password) created on your employer's own privately maintained portal you accepted the terms of the Employer Direct Online Access Agreement instead of the Online Access Agreement linked to below.

Online Access Agreement

Employer Direct Online Access Agreement

The Employer Direct Online Access Agreement applies if you entered the Wells Fargo Retirement Plan website with credentials (user name and password) created on your employer's own privately maintained portal.

Employer Direct Online Access Agreement

Fraud Information

Fraud Information

Updated: February 28, 2018

To Report Incidents of Unauthorized Access to or Use of Your Retirement Account:

Report unauthorized account access or use by contacting the Wells Fargo Institutional Retirement and Trust - Retirement Service Center at 1-800-728-3123, during business hours Monday – Friday, from 7:00 am – 11:00 pm, Eastern Time, excluding New York Stock Exchange and other bank holidays. To qualify for the Online Security Guarantee you must report such unauthorized account access or use within 60 calendar days after the date we send you the account statement showing that unauthorized activity.

To Report a Lost or Stolen Username and Password:

If you have lost your username and password or suspect that they have been stolen, you should change your username and password immediately. Follow the instructions on Username/Password Help. Review your account now and monitor it regularly.

Important fraud information can be found at the links below.  Please note that any reference to the Online Security Guarantee in these links applies to the Wells Fargo Retirement Plan Website along with the following two additional exclusions where the loss:

  • Is the fault of your employer or a third-party authorized by your employer (other than Wells Fargo); or
  • You have entered the Wells Fargo Retirement Plan Website with credentials (user name and password) created on your employer’s own privately maintained portal referred to as delegated authentication.

How to Report Phishing and Email Scams

How to Report Identity Theft

Security Center