The following information applies to retirement plan participants only.
- We do not sell customer information to third parties.
- We do not share customer information with outside parties who may wish to market their products to you.
You do not have to take any action or instruct us to keep your information confidential. We will protect your privacy automatically.
- Within the Wells Fargo companies, we safeguard your customer information carefully.
We do not share information about your retirement accounts within the Wells Fargo family of banks and companies except for purposes of the administration of your account, unless you or your employer authorizes us to do so.
- We are committed to protecting your customer information in every transaction, at every level of our organization.
For this purpose, we have designed standards, procedures, and the supporting technology to help us meet this commitment to you.
At Wells Fargo Institutional Retirement and Trust, we value your relationship, and we work diligently every day to honor the trust you placed in us when you became a participant in your employer's retirement plan with Wells Fargo. We intend to continue earning that trust every day. That is why we welcome this opportunity to describe our Digital Privacy and Cookies Policy and Online Security Guarantee. You will also find Fraud Information to help you protect yourself from fraud including the steps we take to protect your personal information and a copy of the Online Access Agreement that you accepted when you initially accessed your retirement account.
Online Security Guarantee
NOTE: The Online Security Guarantee described below applies to the Wells Fargo Retirement Plan Website along with the following two additional exclusions where the loss:
- Is the fault of your employer or a third-party authorized by your employer (other than Wells Fargo); or
- You have entered the Wells Fargo Retirement Plan Website with credentials (user name and password) created on your employer’s own privately maintained portal referred to as delegated authentication.
Online Access Agreement
NOTE: If you entered the Wells Fargo Retirement Plan website with credentials (user name and password) created on your employer's own privately maintained portal you accepted the terms of the Employer Direct Online Access Agreement instead of the Online Access Agreement linked to below.
Employer Direct Online Access Agreement
This Online Access and Use Agreement (this "Agreement") governs your use of the Wells Fargo Retirement Plan Website services. In this Agreement the word "Service" refers to the Wells Fargo Retirement Plan Website services.
You may use the Service to access your Eligible Accounts and Online Account Services (as defined in section II of this Agreement) through the Internet.
By using the Service to access an Eligible Account or Online Account Service you are agreeing to the terms of this Agreement.
In this Agreement, the words:
- "We," "us," "our" and "Wells Fargo" means Wells Fargo Bank, N.A. and any of their affiliates or direct or indirect subsidiaries, when they or the affiliates or subsidiaries hold an Eligible Account or provide an Online Account Service.
- "You" or "your" means the owner of an Eligible Account or an authorized representative.
- "Authorized Representative" means a person with authority to take action or make decisions on behalf of another person with respect to an Eligible Account or an Online Account Transaction.
- "Business" means any person other than a consumer that has an Eligible Account with respect to which an Online Account Service is requested.
- "Business Day" means the hours of operation each day of all systems or entities, including Wells Fargo, mutual fund companies and the national stock exchanges, required to perform the activity being requested.
- "Consumer" means a natural person who owns an Eligible Account with respect to which an Online Account Service is requested primarily for personal, family or household purposes.
- "Handheld Device" includes a cell phone, tablet computer, or personal digital assistant satisfying hardware and software requirements as specified by us from time to time.
- "Website" means the Wells Fargo Retirement Plan Website and all other web pages maintained by Institutional Retirement and Trust and accessible through the Wells Fargo Retirement Plan Website.
When you completed your registration, you agreed to the E-Sign Consent and Online Access Agreements for the Wells Fargo Online website, a different Wells Fargo website located at wellsfargo.com. These agreements contain the terms and conditions governing Wells Fargo Online. They are located at wellsfargo.com under the tab “Account Services” for your review.
Investments and Insurance Products: NOT FDIC INSURED, NO BANK GUARANTEE, MAY LOSE VALUE
II. Eligible Accounts and Online Account Services
Each Wells Fargo account you have with us which may be enrolled in or is accessible through the Website is an "Eligible Account." Eligible Accounts include accounts or benefits in 401(k) plans, profit sharing plans, nonqualified plans, employee benefit plans, and pension or cash balance plans. Each of the variety of products and services you may access or enroll in through the Website and other related services are an “Online Account Service.” Wells Fargo may, from time to time, introduce new features or eliminate features to the Online Account Services. When this happens we will update our Website to include them. By using an Online Account Service, you agree to be bound by the terms contained in this Agreement at that time.
If you authorize another person as a signer on an Eligible Account or Online Account Service, and that authorized signer is enrolled in the Service, we may in our discretion treat that authorized signer as an Authorized Representative. If you notify us that an Authorized Representative is no longer authorized, only transactions that you did not want or intend that the Authorized Representative performs after you notify us and we have a reasonable opportunity to act on the notice, will be considered unauthorized transactions.
In addition to this Agreement, other terms and conditions, including plan provisions and other agreements may apply to your Eligible Accounts and Online Account Services, and those terms and conditions will continue to apply to each of them. Additionally, each Eligible Account and Online Account Service will be subject to the following:
- The terms or instructions appearing on a screen when using a Service;
- Wells Fargo's rules, procedures and policies applicable to each Eligible Account and each Online Account Service;
- The rules and regulations of any funds transfer system used in connection with an Eligible Account or Online Account Service;
- Applicable laws and regulations.
You agree to follow the procedures, instructions and conditions for the use of the Service contained in this Agreement and in any notices, guides, manuals, materials, documents or instructions furnished to you by us. We may at any time withdraw, modify or change the procedures for using the Service. You will be notified of major modifications to the Service or instructions for using the Service at least 15 calendar days before such modifications to the Service are made. Your use of the Service after any such modification becomes effective will evidence your acceptance of the modification. If you do not accept any modification, you may terminate the Service or this Agreement.
III. Access to Eligible Accounts
You may access an Eligible Account on the Website to obtain balance information, transaction history and other information and perform authorized transactions. In some instances, balances and transaction history may only reflect activity conducted through the close of the previous business day.
To access an Eligible Account you must have a username, password and the required hardware and software as described on the Website. You must also comply with any other security procedures and policies we may establish from time to time. You must provide all telephone and other equipment, software (other than any software provided by us) and services you need to access the Service.
Subject to the terms of this Agreement, you will generally be able to access your Eligible Accounts through the Website seven days a week, 24 hours a day. A transaction completed through a Service will be processed in accordance with the instructions, cutoff times and turnaround times provided on the web pages used to guide you through the process at that time.
At certain times, a Service may not be available due to system maintenance or circumstances beyond our control. During these times, you may use our touch-tone service or call the Retirement Service Center to speak with a Retirement Service Representative ("RSR").
IV. Access to Online Account Services
You may use the Service to obtain such products and services as are then available through the Service as then disclosed at the Website (the "Online Account Services").
To use an Online Account Service you must have a username, password and the required hardware and software as described on the Website. You must also comply with any other security procedures and policies we may establish from time to time. You must provide all telephone and other equipment, software (other than any software provided by us) and services you need to access the Service.
Subject to the terms of this Agreement, you will generally be able to access Online Account Services through the website seven days a week, 24 hours a day.
At certain times, a Service may not be available due to system maintenance or circumstances beyond our control. During these times, you may use our touch-tone service or call the Retirement Service Center to speak with a Retirement Service Representative ("RSR").
To the extent necessary to carry out your instructions with respect to an Eligible Account or Online Account Service, you authorize us to send emails and text messages to you, and other persons on your behalf. Emails and text messages sent to others pursuant to your instructions and on your behalf may identify you by name and may state that we are sending them on your behalf and according to your instructions. We may send email and text messages to any email address or telephone number you have provided to us, including mobile/cellular telephone numbers that could result in charges to the owner of the telephone account.
V. Linked Eligible Accounts
All Eligible Accounts will be linked by means of the tax identification numbers of the participant or beneficiary who owns the account.
As a result, you may be able to view multiple Eligible Accounts that have no relationship to each other (other than your tax identification number). For example, you may view Eligible Accounts in plans sponsored by your current and previous employers who have no affiliation with each other. You may also view Eligible Accounts that may have fiduciary protections, tax advantages or other rights and obligations together with other Eligible Accounts which do not have such attributes. You should consult the terms and conditions governing the respective Eligible Accounts to determine their respective characteristics.
VI. User Responsibility
You will use a username and a password, and/or such other security and authentication techniques as we may require from time to time, to access your Eligible Accounts and Online Account Services through the Service.
You are responsible for:
- Actions that may be taken by anyone using the Service after signing in with your username and password. We are entitled to rely and act upon instructions received under your username and password.
- Keeping your username and password confidential and for ensuring that you have signed off from the Service when your session is complete to prevent unauthorized persons from using the Service.
You agree that you will be the only user of your username and password, that you will not transfer or disclose any of this information to any other person, and that you will be responsible for all usage of the Service and any fees associated with use of other services accessed through the Service on your Eligible Account whether or not authorized by you. You agree to immediately notify Wells Fargo Institutional Retirement and Trust of any actual or suspected unauthorized use of your username and password.
You agree to provide true, accurate, current and complete information about yourself as requested and you agree to not misrepresent your identity.
- Not use the Service for any illegal purposes;
- Comply with all regulations, policies and procedures of networks through which you access and use the Service:
- Not use the Service for any activity or use that may disrupt the Service or the networks through which you access or use the Service; and
- Not access or attempt to access any Service account for which you have no access authorization, or duplicate, modify, distribute or display any of the data or files from any such account.
You are responsible for and must provide all telephone and other equipment, software (other than any software provided by us) and services necessary to access the Service.
You will be given a username and password that will give you initial access to your Eligible Accounts through the Service and our touch-tone telephone service. You will be required to customize your username and password the first time you access the Service.
We may, in our sole discretion, set standards for your username. Your password must meet the standards we establish from time to time. These standards will be available for your reference whenever you create or change a password. If we change these standards, you may be required to change your password to meet the new standards. We may require you to change or update your password at any time. We are not required to give you advance notice that we have changed the standards, or that we are requiring you to change or update your password.
We recommend that you change your password regularly. We are entitled to act on instructions received under your password. For security purposes, it is recommended that you memorize your password and do not write it down. You are responsible for keeping your password confidential.
In the event of an unauthorized use of your username and password, or any other security or authentication technique we utilize, you may be liable for resulting losses to the extent permitted by law, except to the extent you are eligible for and you fulfill your responsibilities under our Online Security Guaranty.
Information exchanged through the Service is protected by advanced encryption techniques while being transmitted. These security measures still require your responsible behavior in protecting your username and password for the Service. Please use maximum caution in protecting your username and password.
If you believe that your password may have been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, or if you suspect any fraudulent activity on your account, please contact Wells Fargo Institutional Retirement and Trust at https://www.wellsfargo.com/retirement-plan/contact.
VIII. Disclaimer of Warranties; Limits on our Liability and Obligations to You; Your Agreement to Indemnify Us Against Certain Losses
A. Disclaimer of warranties. To the fullest extent permitted by law, we make no warranties of any kind for the Service, either express or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error free, that defects will be corrected, or that our Website that makes the Service available is free of viruses or other harmful components.
B. Limits on our liability and obligations to you. In no event will Wells Fargo or any of its officers, directors, shareholders, parents, subsidiaries, affiliates, agents, licensors, or third-party service providers be liable for any consequential(including without limitation, loss of data, files, profit or goodwill or the costs of procurement of substitute goods or service) indirect, incidental, special or punitive damages, whether in an action under contract, negligence or any other theory, arising out of or in connection with this Agreement, the Service, or the inability to use the Service, even if advised of the possibility of such damages. Some states may prohibit the limitation of liability for consequential or incidental damages. In those states the limitation of liability with respect consequential or incidental damages (or other damages specified by law in such state) may not apply.
Except as specifically provided in this Agreement or otherwise required by applicable law, we (and our service providers or other agents) will not be liable for:
- Any loss or liability you may incur resulting in whole or part from any failure or misuse of
- Your equipment, or
- Software provided by an external company such as an Internet browser provider, an Internet access provider, an online service provider or an agent or subcontractor of any of them, or
- Any direct, indirect, special or consequential, economic or other damages arising in any way out of your access to or use of, or failure to obtain access to the Service
Wells Fargo does not make any representation that any content or use of the Service is appropriate or available for use in locations outside of the continental United States, Alaska or Hawaii.
We will not be obligated to honor, in whole or in part, any transaction or instruction which:
- Is not in accordance with any term or condition of this agreement or any other agreement or term applicable to the relevant Eligible Account or Online Account Service;
- We have reason to believe may not be authorized by you or any other person whose authorization we believe is necessary or involves funds or other property subject to a hold, dispute, restriction or legal process we believe prevents the transaction or instruction;
- Would violate
- Any applicable provision of any risk control program of the Federal Reserve or the Office of the Comptroller of the Currency, or
- Any applicable rule or regulation of any other federal or state regulatory authority;
- Is not in accordance with any other requirement of our policies, procedures or practices; or
- We have other reasonable cause not to honor for our or your protection.
In no event will Wells Fargo be liable for any failure of availability or performance due to system maintenance or circumstances beyond our control (such as power outage, computer virus, system failure, fire, flood, earthquake or extreme weather).
C. Your agreement to indemnify us. Except to the extent that we are liable under the terms of this Agreement or another agreement or applicable law governing the applicable Eligible Account or Online Account Service, you agree to indemnify, defend, and hold us, our affiliates, officers, directors, employees, consultants, agents, service providers, and licensors harmless from any and all third-party claims, liability, damages, and/or costs (including but not limited to reasonable attorney’s fees) arising from:
- A third-party claim, action, or allegation of infringement, misuse, or misappropriation based on information, data, files, or other materials submitted by you to us;
- Any fraud, manipulation, or other breach of this Agreement or the Service;
- Your violation of any law or rights of a third party, or
- The provision of the Service or use of the Service by you or any third party.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You will not settle any action or claims on our behalf without our prior written consent. This indemnification is provided without regard to whether our claim for indemnification is due to the use of the Service by you or your Authorized Representative.
IX. Financial Management Software
A. Description of Financial Management Software. Download services for Eligible Accounts may allow you to download certain information into Quicken®, QuickBooks®, Microsoft® Money, Microsoft® Office Accounting, and other software we may identify from time to time on the Website that you have installed on your computer (collectively "Financial Management Software"). You are responsible for obtaining a valid and separate license agreement with the provider of your Financial Management Software. Your license agreement with the provider of your Financial Management Software may restrict the duration of your online access; we will not be liable for any such limitations or restrictions.
The following is a brief description of the various features of and requirements for accessing the Service using your Financial Management Software. From time to time, we may add to, modify, or delete any feature of your ability to access the Service through your Financial Management Software at our sole discretion.
B. Account Information
You understand and agree that:
- Not all of the information in your Eligible Accounts can be downloaded into your Financial Management Software;
- Information you can download may not include all of your account activity;
- Statements generated by us are the official record of account transactions, positions and balances, and that the information you download is for tracking purposes only and should not be considered an official record;
- The account information will not necessarily reflect banking, financial, or investment activities and transactions that have not yet been completed or settled and will only reflect the account information in your Eligible Accounts at the exact point in time that you download the information (for example, trades that have not yet been settled may not be reflected);
- Account information in your Eligible Accounts may reflect transactions as of a prior time period and may not be current as of the point in time that you download such information;
- The account information that you download to your Financial Management Software will not be automatically updated by us, and that you will have to update the Eligible Account information by downloading more current information from your accounts (for example, stock prices, and/or the value of the investments we hold in your Eligible Accounts, may be reflected at the prices at the close of the prior trading day and not at the current prices);
- The Eligible Account information may include information you have provided to us (for example, cost or tax basis information for securities we have transferred into your IM&T Accounts and that you are solely responsible for the accuracy of this information; and
- We are not liable for any loss, damages or expenses of any kind as a result of your reliance upon the Eligible Account information in your Financial Management Software, which, for example, as stated above, may not be the most updated information and it may not include pending transactions such as a stock sale or purchase which has not settled.
C. Security of Data Transmission and Storage
You agree and understand that:
- You assume all risk that any Eligible Account information you download and store in your Financial Management Software may be accessed by unauthorized third parties;
- If you send the information in a manner that is not secure, or if you take the Eligible Account information out of our secure computers by downloading it, we are no longer responsible for the security and confidentiality of that information, and that the responsibility is now yours (or may be shared with others, such as your Financial Management Software provider); and
We are not responsible for the security and confidentiality of the Eligible Account information if you: (i) use wireless connections to download your account information, in which case you acknowledge such connection may permit other persons to access the information being downloaded, or (ii) allow other persons access to your Financial Management Software. You agree that any Eligible Account information that you download is done at your own risk and you are solely responsible for any damage that might occur to the computer (or other electronic device) to which you download any information, or any loss or corruption of data that might occur as a result of the downloading or its storage in a computer or other electronic device.
- You agree and understand that the Eligible Account information you download through your Financial Management Software is provided to you "as is" and "as available."
- You agree and understand that we make no warranties and have no liability as to:
- The accuracy, completeness, availability or timeliness of the Eligible Account information, text, graphics, or other items in the Eligible Account information that you can download through the download service;
- The errors or omissions in the delivery or transmission of the Eligible Account information from us to you (and "you" includes delivery to your Financial Management Software and/or your computer); and
- The download option’s fitness for a particular purpose and non-infringement of any third party rights.
- You understand that some states do not allow limitations on how long an implied warranty lasts, so that the above limitations may not apply to you, and that you may also have other rights, which vary from state to state.
E. Additional limitations of liability for access to the Service through your Financial Management Software
You agree that we will not be liable to you for:
- Your inability to use the download service;
- The accuracy, timeliness, loss or corruption, or misdelivery, of any Eligible Account information or any other information;
- Unauthorized access to your Eligible Accounts or to your account information and any misappropriation, or alteration, of your account information or data, to the extent the unauthorized access results from your acts or omissions;
- Your inability to access your Eligible Account (including but not limited to, failure of electronic or mechanical equipment, interconnect problems with telephone providers or Internet service providers ("ISPs"), natural disasters, strikes, or other labor problems); or
- Any other matter relating to the download option.
X. Third-Party Software
A. Description of Third-Party Software
From time to time, we may offer third-party software tools and products that you may elect to install on your computer (collectively "Third-Party Software"). You are responsible for obtaining a valid and separate license agreement with the provider of the Third-Party Software.
B. Security of data transmission and storage for Third-Party Software
- You agree and understand that:
- You assume all risk that any Third-Party Software you download and install, or any information you enter into the Third-Party Software, may be accessed by unauthorized third parties; and
- If you use the Third-Party Software to transmit information, you and the Third-Party-Software provider are responsible for the security and confidentiality of that information.
- You agree that any Third-Party Software that you download is done at your own risk and you are solely responsible for any damage that might occur to the computer (or other electronic device) to which you download any Third-Party Software, or any loss or corruption of data that might occur as a result of the downloading or its installation in a computer or other electronic device.
- You also agree and understand that you are solely responsible for acquiring and maintaining a computer or other electronic device that has capabilities of handling and accessing the Third-Party Software (including the necessary equipment, including but not limited to a modem), and that you are responsible for all costs associated with accessing the Third-Party Software.
C. Disclaimers for Third-Party Software
- You agree and understand that any Third-Party Software you download through your Financial Management Software is provided to you "as is" and "as available."
- You agree and understand that we make no warranties and have no liability as to:
- The accuracy, completeness, availability or timeliness of the information, text, graphics, or other items provided, stored, evaluated or processed through the Third-Party Software;
- The errors or omissions in the delivery or transmission of the Third-Party Software from us to you (and "you" includes delivery to your Financial Management Software and/or your computer); and
- The Third-Party Software's fitness for a particular purpose and non-infringement of any third-party rights.
- You understand that some states do not allow limitations on how long an implied warranty lasts, so that the above limitations may not apply to you, and that you may also have other rights, which vary from state to state.
D. Additional limitations of liability for Third-Party Software
You agree that we will not be liable to you for:
- Your inability to use the Third-Party Software;
- The accuracy, timeliness, loss or corruption, or misdelivery, of any Eligible Account information or any other information processed by the Third-Party Software; or unauthorized access to your Eligible Accounts or to your account information and any misappropriation, or alteration, of your account information or data as a result of your installation or use of the Third-Party Software.
Except for fees separately disclosed to you in connection with an Eligible Account or Online Account Service, there are no monthly or transaction fees for accessing Eligible Accounts or the Online Account Services through the Service. We will notify you in writing of the fees and charges if we establish them for the Service. We may, in our discretion, change such fees and charges upon 30 calendar days prior written notice.
Other fees may be assessed and billed separately by your Internet and/or telephone service provider.
XII. Notices and communication
A. Generally. Except as expressly provided otherwise in this Agreement, we will provide you notices and other information regarding your Eligible Account, Online Account Service, or the Service (collectively "Account-Related Information") through mail, electronically, or by other means available. This information will be sent to the postal or electronic address ("E-Address") of the Owner of the applicable Eligible Account or Online Account Service as reflected in our records, unless a different postal or electronic address has been specified in accordance with procedures we may establish from time to time. The E-Address may be an e-mail address, other Internet address, text messaging number, or other electronic access address provided to us in accordance with this Agreement. Any notice or Account-Related Information we send you will be effective when mailed, sent electronically or otherwise made available to you, unless otherwise specified in the notice or Account-Related Information. Any Account-Related Information will be deemed to have been received by you on the date sent. Account-Related Information that is held for pick-up or posted on our Website will be deemed to be delivered to, and received by, you at the time that we make it available for pick-up, display it to you, or send notice in accordance with this Agreement that it is posted on our Website, as applicable. We reserve the right at all times to communicate all Account-Related Information to you through the U.S. Postal Service or overnight courier, at our sole option.
B. Electronic delivery and communication. Unless otherwise required by applicable law, if we are required to provide you with information in writing, we may, at our option, send it electronically either:
- To your E-Address,
- By posting the information on our Website or to your online banking secure mailbox, and sending you a notice to your postal address or E-Address (either separately or as part of an account statement) telling you that the information has been posted and providing instructions on how to view it, or
You agree that we may from time to time make telephone calls and send text messages to you in order for us to:
- Service your accounts,
- Collect any amount you may owe, or
- Discuss our relationship, products and services with you.
The ways we may call you include using prerecorded/artificial voice messages. We may call you and send text messages to you at any telephone number you have provided to us, including mobile/cellular telephone numbers that could result in charges to you. In the event you ever withdraw this consent, and notwithstanding that withdrawal, you expressly authorize us to use any of the methods described above to send you messages confirming your instructions sent to us via SMS text message, including a confirmation from us in the event you withdraw your consent.
C. Returned, unclaimed Account-Related Information. Unless otherwise prohibited by the laws governing your Eligible Account or Online Account Service, this Sub-section applies if two or more separate Account-Related Information documents are returned or, in the case of electronic notifications, one or more notices are returned as undeliverable. This means we may discontinue sending Account-Related Information or electronic notifications to you until you provide a valid postal or e-mail address to us. Additionally, we may, at our sole option:
- Destroy Account-Related Information that is sent to you and returned to us as undeliverable,
- Hold the Account-Related Information for you to pick-up, or
- Discontinue sending the Account-Related Information through the delivery channel generating returns and utilize an alternative delivery channel.
For example, if we are sending your Account-Related Information to you via the U.S. Postal Service, and the information is returned to us as undeliverable on two or more occasions, we may attempt to deliver the information to your E-Address, instead. If we hold Account-Related Information for you to pick-up and it remains unclaimed for 60 days, we may send the Account-Related Information to the address reflected in our records for your Eligible Account or destroy it.
D. Postal address changes. Postal address changes made with us will not be effective with respect to any employer-sponsored retirement or deferred compensation plan offered by your current employer at the time of the address change. You must contact your current employer to change any record related to your current employer’s retirement or deferred compensation plans. If you no longer work for your employer and the Website offers you this capability, you agree that you will update your postal address immediately in the event of a change.
We may act on any instruction purportedly made on your behalf within a reasonable time after we receive such instruction. Unless you instruct us otherwise, we may in our sole discretion change the postal address only for the account(s) you specify or for all or some of your other account(s) with us.
E. E-Address changes. You agree that you will update your address immediately in the event of a change to your E-Address.
We may act on any instruction purportedly made on your behalf within a reasonable time after we receive such instruction. Unless you instruct us otherwise, we may in our sole discretion change the E-Address only for the account(s) you specify or for all or some of your other account(s) with us.
F. Implementation of notices. Any notice you send us will not be effective until we actually receive it and have a reasonable opportunity to act on it. If there is an Authorized Representative on your Eligible Account, we may send Account-Related Information to your Authorized Representative. You assume the risk of loss in the mail or otherwise in transit.
XIII. Linked sites
You acknowledge and agree that the material, information, content, products and services offered or provided at the Linked Sites or by the Linked Site providers, including without limitation any and all promotions and advertising, are not supplied or controlled by us.
We make no promises regarding the materials, information, content, products or services provided at the Linked Sites. In addition, any advice, opinions, or recommendations provided by the Linked Site providers are those of the providers and not ours. Your participation in any Linked Site, including payment for and the delivery of goods or services, is based solely on your arrangements with the Linked Site provider.
B. Registration. You may be invited to register at the Website to help us tailor the Service provided and to alert you to other products and services. In registering for the Service, you agree to provide accurate, true, current, and complete information as requested by the registration screens. As a convenience to you, a profile will be created based on the registration information that you provide.
C. Sharing of Information with Linked Site Providers. By clicking on a link to a Linked Site, you authorize us to transfer certain of your registration information to the providers hosting the Linked Sites when you access a Linked Site.
No information other than the registration information that you provide to us will be provided to the Linked Site providers that you choose to access via the Service. You agree that we may release such information to the Linked Site providers when you access a Linked Site and you release us from any and all liability for transferring and disclosing your registration information to the Linked Site providers.
You agree that we may take note of account information and other information regarding your interests that we obtain from you. This information will not be shared with any third party, with the exception of the transfer of information you have explicitly authorized under this Agreement.
XIV. Dispute resolution program: Arbitration Provision; waiver of class action rights; waiver of right to a jury trial
This Section (“Arbitration Provision”) constitutes the arbitration agreement between you and us and includes a mutual waiver of class action rights. This Arbitration Provision governs disputes concerning:
- Interpretation of this Agreement (including the meaning of this arbitration agreement and whether a disagreement is a "dispute" subject to binding arbitration as provided for in this arbitration agreement),
- The Online Access and Use Agreements Service,
- The Online Access Process, and
- Online Account Services ("Covered Disputes").
Disputes concerning brokerage accounts that are Eligible Accounts are governed by the Pre-Dispute Arbitration Agreement and governing law provisions contained in the brokerage account agreement document, which takes precedence over this section. Disputes arising under any separate agreement governing your other Eligible Accounts will be governed by the dispute resolution and governing law provisions of that agreement, which also take precedence over this section.
A. Non-judicial resolution of disputes
You and we agree that any Covered Disputes between or among you and us, regardless of when it arose, will, upon demand by either you or us, be resolved by the following arbitration process. You understand and agree that you and we are each waiving the right to a jury trial or a trial before a judge in a public court. As an exception to this Arbitration Provision, both you and we retain the right to pursue in small claims court in the state where you reside any dispute that is within that court's jurisdiction.
B. Definition of disputes
A dispute is any unresolved disagreement between or among you and us. It includes claims based on broken promises or contracts, torts (injuries caused by negligent or intentional conduct) or other wrongful actions. It also includes statutory, common law, and equitable claims. A dispute also includes any disagreement about the meaning of this Arbitration Provision, and whether a disagreement is a "dispute" subject to binding arbitration as provided for in this Arbitration Provision.
C. Binding arbitration; waiver of class action rights; severability
Binding arbitration is a means of having an independent third party resolve a Covered Dispute without using the court system, judges or juries. Either you or we may require the submission of a Covered Dispute to binding arbitration at any reasonable time notwithstanding that a lawsuit or other proceeding has been commenced. If either you or we fail to submit to binding arbitration following a lawful demand, the one who fails to so submit bears all costs and expenses (including attorney's fees and expenses) incurred by the other in compelling arbitration.
Neither you nor we will be entitled to join or consolidate Covered Disputes by or against others in any arbitration, or to include in any arbitration any Covered Dispute as a representative or member of a class, or to act in any arbitration in the interest of the general public or in a private attorney general capacity.
Each arbitration, including the selection of the arbitrator(s) will be administered by the American Arbitration Association ("AAA"), or such other administrator as you and we may mutually agree to (the AAA or such other mutually agreeable administrator to be referred to hereinafter as the “Arbitration Administrator”), according to the Commercial Arbitration Rules and the Supplemental Procedures for Consumer Related Disputes ("AAA Rules"). To the extent that there is any variance between the AAA Rules and this Arbitration Provision, this Arbitration Provision will control. Arbitrator(s) must be a member of the state bar where the arbitration is held, with expertise in the substantive laws applicable to the subject matter of the Covered Dispute.
You and we each agree that in this relationship:
- You and we are participating in transactions involving interstate commerce;
- The Arbitrator(s) shall decide any dispute regarding the enforceability of this Arbitration Provision; and
- Each arbitration is governed by the provisions of the Federal Arbitration Act (Title 9 of the United States Code), and, to the extent any provision of that Act is inapplicable, unenforceable or invalid, the laws governing the relationship between you and us about which the Covered Dispute arose.
To find out how to initiate an arbitration, please call any office of the AAA or visit the AAA website at www.adr.org.
If any of the provisions of this arbitration agreement dealing with class action, class arbitration, private attorney general action, other representative action, joinder, or consolidation is found to be unlawful or unenforceable, that invalid provision shall not be severable and this entire arbitration agreement shall be unenforceable.
D. Rights preserved
This Arbitration Provision and the exercise of any of the rights you and we have under this Arbitration Provision, or any other arbitration provision between us, do not stop you from enforcing your rights under section 502 of ERISA in a court of competent jurisdiction; or you or us from exercising any lawful rights to use other remedies available to:
- Preserve, foreclose, or obtain possession of real or personal property; or
- Exercise self-help remedies, including setoff and repossession rights; or
- Obtain provisional or ancillary remedies such as injunctive relief, attachment, garnishment, or court appointment of a receiver by a court having jurisdiction.
You and we each agree to take all steps and execute all documents necessary for the implementation of arbitration proceedings. The arbitrator may hear and rule on appropriate dispositive motions as part of the arbitration proceeding, such as motions for judgments on the pleadings, summary judgment, or partial summary judgment. The AAA, the arbitrators, you and we, must, to the extent feasible, take any necessary action to ensure that an arbitration proceeding, as described in this Arbitration Provision, is completed within 180 days of filing the Covered Dispute with the AAA. These parties must not disclose the existence, content, or results of the arbitration, except for disclosures of information required in the ordinary course of business or permitted by applicable law or regulation. This provision will be liberally construed in order to ensure the enforcement of this Arbitration Provision. Arbitration proceedings are conducted in the state where you reside or at a location determined by the AAA.
All statutes of limitations applicable to any Covered Dispute apply to any arbitration between you and us. The provisions of this Arbitration Provision will survive termination, amendment, or expiration of your Account relationship or the governing Agreement or any other relationship between you and us. This Arbitration Provision constitutes the entire agreement between you and us and supersedes all prior arrangements and other communications concerning dispute resolution. If more than one arbitration agreement entered into by you and us is potentially applicable to a Covered Dispute, the one most directly related to the Eligible Account or transaction that is the subject of the dispute will control.
F. Fees and expenses of arbitration
Arbitration fees shall be determined by the rules or procedures of the Arbitration Administrator, unless limited by applicable law. Please check with the Arbitration Administrator to determine the fees applicable to any arbitration you may file. If the law applicable to this Agreement limits the amount of fees and expenses to be paid by you, then no allocation of fees and expenses to you shall exceed this limitation. Unless inconsistent with applicable law, each of us shall bear the expense of our own attorney, expert and witness fees, regardless of which of us prevails in the arbitration.
G. Small Claims Court
Notwithstanding anything herein to the contrary, each party retains the right to pursue in Small Claims Court any dispute in which the remedy sought is entirely within that court's jurisdiction.
XV. General Provisions
A. Amendments to this Agreement. Except as otherwise required by law, rule, or regulation, we may change the terms of this Agreement from time to time and at any time. This may include adding new or different terms to, or removing terms from, this Agreement. When changes are made, we will update this Agreement at the Website. The Website will be updated on or before the effective date, unless an immediate change is necessary to maintain the security of the system or unless a law, rule or regulation requires that it be updated at an earlier time.
If such a change is made, and it can't be disclosed without jeopardizing the security of the system, this Agreement will be updated within thirty (30) days after the change. You will be notified as soon as possible when any changes are made which materially affect your rights, such as changes regarding how your information is maintained or used, or changes to the terms of this Agreement. By continuing to use the Service after we send you notice of any change, you agree to the change.
Changes to fees or terms applicable to Eligible Accounts are governed by the agreement otherwise governing the applicable account. Except as otherwise required by law, any change to this Agreement applies only to transaction that occur, or claims that arise, after the amendment becomes effective.
B. Termination of this Agreement. This Agreement will be in effect from the date of your enrollment in the Service and at all times while you are using the Service or any Online Account Service. Unless otherwise required by applicable law, either we or you may terminate this Agreement and/or your access to any Eligible Account or Online Account Service through the Service, in whole or in part, at any time without notice. The termination of this Agreement will not terminate your obligations or our rights arising under this Agreement before such termination.
Access to an Eligible Account or the Online Account Services through the Service, in whole or in part, may be suspended and/or reinstated by us, at our discretion, at any time. If reinstated, the then current terms of this Agreement will control.
All applicable provisions of this Agreement will survive termination by either you or us, including without limitation, provisions related to intellectual property, warranty disclaimers, limitations of liability, indemnification, and the miscellaneous provisions.
C. Assignment. We may assign our interest in this Agreement to Wells Fargo & Company or to any now-existing or future direct or indirect subsidiary of Wells Fargo & Company. We may also assign or delegate certain of our rights and responsibilities under this Agreement to independent contractors or other third parties. This Agreement and your rights and obligations under this Agreement are not assignable by you without our prior written consent.
D. Proprietary Rights. Other than your personal account information, all content included or available on the Service, such as advertisements, text graphics, logos, button icons, images, audio clips, and software, is the property of Wells Fargo, and/or third parties and is protected by copyrights, trademarks, or other intellectual and proprietary rights. The compilation (meaning the collection, arrangement, and assembly) of all content on the Service is the exclusive property of Wells Fargo and/or its licensors and is protected by copyright or other intellectual property rights.
The trademarks, logos, and service marks displayed on the Service (collectively the "Trademarks") are the registered and unregistered trademarks of Wells Fargo, or third parties. Under no circumstances may you use copy, alter, modify, or change these Trademarks. Nothing contained on the Service should be construed as granting by implication or otherwise any license or right to use any Trademark without the express written permission of Wells Fargo, or the third party which has rights to such Trademarks, as appropriate.
E. Disclosure of Information. The circumstances under which we will disclose information about you, your Eligible Accounts, or your Online Account Services is set forth in the information that has been separately disclosed to you in the contracts, notices, and disclosures that have been separately provided to you and in accordance with our policy disclosed at our Website.
F. Governing Law. This Online Access Agreement will be read and interpreted according to the laws of the State of South Dakota, without regard to conflict-of-law rules. In any legal action or claim regarding this Online Access Agreement, the prevailing party will be entitled to recover costs and reasonable attorney’s fees.
G. Entire Agreement. In combination with other applicable Wells Fargo agreements, this Agreement represents the agreement between you and Wells Fargo regarding the Service and merges and supersedes all previous and contemporaneous written or oral agreements and understandings regarding the subject of online access to the Service. Each of the rules, terms, and conditions set for the in this Agreement stand alone. Any term or condition contained in this Agreement which is inconsistent with the laws governing the Service will be deemed to have been modified by us and applied in a manner consistent with such laws. Except as otherwise expressly provided in this Agreement, if any provision of this Agreement is held to be invalid or otherwise unenforceable, the remainder of the provisions will remain in full force and effect and will in no way be invalidated or otherwise affected.
H. Waiver. We may agree in writing (or otherwise) to waive a provision of this Agreement, including a fee (a "waiver"). We may revoke a waiver.
I. Failure to act is not a waiver. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
J. Headings. Headings are for reference only and in no way define, limit, construe, or describe the scope or extent of such section.
Updated: November 7, 2014
To Report Incidents of Unauthorized Access to or Use of Your Retirement Account:
Report unauthorized account access or use by contacting the Wells Fargo Institutional Retirement and Trust - Retirement Service Center at 1-800-728-3123, during business hours Monday – Friday, from 7:00 am – 11:00 pm, Eastern Time, excluding New York Stock Exchange and other bank holidays. To qualify for the Online Security Guarantee you must report such unauthorized account access or use within 60 calendar days after the date we send you the account statement showing that unauthorized activity.
To Report a Lost or Stolen Username and Password:
If you have lost your username and password or suspect that they have been stolen, you should change your username and password immediately. Follow the instructions on Username/Password Help. Review your account now and monitor it regularly.
To Report Confidential Information Provided to a Suspicious Email or Website:
If you have entered personal information in response to a suspicious email, pop-up window, or phony website claiming to be affiliated with Wells Fargo, call the Online Fraud Prevention Hotline at 1-866-867-5568 immediately.
To Report Phishing:
If you encounter a suspicious email or website that says it's from Wells Fargo, do not respond to it. Never open attachments, click on links, or respond to emails from suspicious or unknown senders. Forward the suspicious email or send an email with the website address to firstname.lastname@example.org.
How to Report Identity Theft
Identity theft occurs when someone steals your personal information and uses it to open new accounts or initiate transactions in your name. If you believe you are a victim of identity theft, report it immediately as instructed below.
Contact Wells Fargo
Call us immediately at 1-800-869-3557
Hearing impaired participants
24 hours a day, 7 days a week
Contact the major credit bureaus
You can request that the three main credit bureaus place a short or long-term fraud alert on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts. You will only need to contact one bureau, which will notify the others.
Credit bureaus must provide victims of identity theft a free copy of their credit report. You should request one from each bureau, as the information can differ. Review your credit reports carefully for fraudulent activity. If fraud has occurred, notify the credit bureau and the companies where accounts were opened to report the fraud directly.
Once a dispute has been resolved, the credit bureaus you contacted will send you another copy of your credit report. Review the report to make sure that all fraudulent activity has stopped and your file has been corrected.
For more information about the steps to take and for credit reports, contact:
- Disputes about Eligible Accounts that are brokerage accounts. These are governed by the Pre-Dispute Arbitration Agreement and governing law provisions contained in the brokerage account agreement document, which takes precedence over this section.
- Equifax: 1-800-525-6285 or www.equifax.com
- Experian: 1-888-397-3742 or www.experian.com
- TransUnion: 1-800-680-7289 or www.transunion.com
Contact other creditors
Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud or identity theft. Consider following up your telephone conversations with a letter.
Close any accounts that have been breached and reopen them with new account numbers and passwords. Do not use your Social Security number as a username or password.
File a report with the local police
Contact your local police department if you suspect that your personal or financial information was stolen. A police report may lend credibility to your case when dealing with creditors, who may require proof of criminal activity.
Report the criminal activity to the Federal Trade Commission (FTC)
Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor or you can submit a complaint to the FTC on their website, www.ftc.gov/.
Contact other agencies as appropriate
- Postal Inspection Service: www.usps.com . If you believe your mail was stolen or redirected, notify your local post office.
- Social Security Fraud Hotline: 1-800-269-0271. If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline.
- Department of Motor Vehicles (DMV): www.dmv.org . If you believe someone is trying to get a driver’s license or identification card using your name and information, contact your local DMV.
Carefully review all your accounts
Since identity theft takes time to resolve, you should continue to review all charges and transactions appearing on account statements and online. Immediately report any discrepancies.
The Wells Fargo Identity Theft Repair Kit (PDF) provides worksheets and tips for resolving identity theft.
More information on identity theft and fraud
How We Protect You
For more than 160 years, account security has been a top priority for Wells Fargo. Today, we remain as committed as ever and use proven technologies to protect your financial information and privacy.
When you sign up for online access, Wells Fargo asks you to create your own username and password, to access your accounts. This information is encrypted during transmission. Wells Fargo now allows you to select your own, personal username to sign on, instead of your Social Security number. We strongly recommend that you do not use your Social Security number as a username or password.
Wells Fargo may request a participant’s online username to authenticate the participant by phone or email; however, we do not request a participant’s online password to verify their identity. Wells Fargo emails may include a sign-on link. If there is ever a question regarding the legitimacy of an email, our participants should sign on from their Wells Fargo homepage.
Since 2008 Wells Fargo has required online users to select three security questions and provide answers. If we ever need to confirm your identity, your correct answers to security questions will help us verify it’s you.
Wells Fargo's system will automatically log you off after 10 minutes of inactivity. This reduces the risk of others accessing your information from your unattended computer.
Wells Fargo's computer systems are protected 24 hours a day by a powerful firewall that blocks unauthorized entry. In order to gain access to authorized information, the Web browser you are using must know the proper protocol, or language, and even then only select information is available.
From the moment account information leaves your computer to the time it enters Wells Fargo's system, all online access sessions are encrypted. Wells Fargo employs some of the strongest forms of encryption commercially available for use on the Web today.
During any transaction, our encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher. Wells Fargo's computers possess the proper formulas to turn this code back into meaningful information and complete your transaction.
Look for a "closed lock" icon in the lower right-hand corner (Microsoft Internet Explorer) or in the right end of the address bar (Firefox 2) or in the top right corner (Safari) of your browser to determine if encryption is being used on any Web page you are viewing. Any Web address beginning with "https://..." indicates the page you are viewing uses encryption. The "s" stands for "secured."
Wells Fargo's security team maintains and monitors our security systems to make sure that your accounts are safe and secure.
Additional security measures
Wells Fargo's layered approach to online security extends beyond a unique username and password, 128-bit encryption, a powerful firewall, technology updates, and continuous surveillance. We have additional security measures that may be activated in response to certain activities or events. If we are suspicious of any online behavior, we may restrict online access to accounts or prevent certain types of transactions. These measures safeguard your identity and your accounts. Further proof of identity may be required before online access is restored.
To resist constantly evolving online threats, Wells Fargo has adopted proven industry standards for technology to protect your account security.
In addition, Wells Fargo collaborates closely with major Internet software manufacturers like Microsoft®, Mozilla®, and Apple® to ensure that new web browsers meet our high security standards and can be included in our list of supported browsers.
Common Methods Fraudsters Use
Fraudulent emails (phishing)
Phishing is usually a two-part scam involving emails and spoof websites. Fraudsters, also known as phishers, send an email to a wide audience that appears to come from a reputable company. This is known as a phish email.
In the phish email, there are links to spoof websites that imitate a reputable company’s website. Fraudsters hope to convince victims to share their personal information by using clever and compelling language, such as an urgent need for you to update your information immediately or a need to communicate with you for your own safety or security. Once obtained, your personal information can be used to steal money or transfer stolen money into another account.
Use caution if you receive an email expressing an urgent need for you to update your information, activate your online banking account, or verify your identity by clicking on a link. These emails may be part of a phish scam conducted by fraudsters to capture your confidential account information and commit fraud. Never open attachments, click links, or respond to emails from suspicious or unknown senders. If you receive a suspicious email that appears to be from Wells Fargo, report it and delete it.
How fraudsters obtain email addresses
Fraudsters obtain email addresses from many places on the Internet. They also purchase email lists and sometimes guess email addresses. Fraudsters generally have no idea if people to whom they send financial-related phish emails are actual account holders. Their hope is that a percentage of those phish emails will be received by actual account holders.
If you receive a fraudulent email that appears to come from Wells Fargo, this does not mean that Wells Fargo’s computer systems have been breached.
Fraudulent websites (phish or spoof websites)
Fraudsters may attempt to direct you to spoof websites via emails, pop-up windows or text messages. These websites are used to try to obtain your personal information. One way to detect a phony website is to consider how you got to the site. Use caution if you may have followed a link in a suspicious email, text message, online chat or other pop-up window requesting your personal or account information.
Text-message phishing (smishing)
A phishing attempt sent via SMS (Short Message Service) or text message to a mobile phone or device. This tactic is also referred to as smishing, which is a combination of SMS and phishing. The purpose of text message phishing is the same as traditional email phishing: convince recipients to share their confidential information.
Never take action on a request for your personal or financial information, including account numbers, passwords, Social Security number or birth date. If you receive a text message expressing an urgent need for you to update your information, activate an account, or verify your identity by calling a phone number or submitting information, on a website, do not respond and delete it. These messages may be part of a phishing scam conducted by fraudsters in an attempt to capture your confidential account information and may be used to commit fraud.
Telephone or voice phishing (vishing)
Known as vishing, or voice phishing, this tactic is a phishing attempt made through a telephone call or voice message. Fraudsters may have the ability to spoof their caller ID so it could appear that the telephone call is coming from a legitimate company. Fraudsters may also have identifying personal information, such as your name, which they may use to make the call appear more authentic.
If you are uncomfortable with a phone call that was not initiated by you, ask for the purpose of the call and then hang up. Then, contact the company using legitimate sources such as contact phone numbers found on the company’s website, your bank statements, and those listed on your ATM, debit or credit card.
Paper mail or fax phishing
Some fraudsters still use low-tech methods to obtain your personal and financial information. Phishing attempts can be made through regular mail or fax machines. If you are suspicious about a piece of mail or fax you have received requesting personal or financial information, you should discard it. If you responded to a suspicious mailing or fax and provided confidential information, contact the company the mail or fax appears to be from. Use a legitimate source such as the phone number listed on the company's website, billing statement, or on the back of your ATM, debit or credit card to determine if your information was compromised.
Fraudsters may use pop-up windows – small windows or ads – to obtain personal information. These windows may be generated by programs hidden in free downloads such as screen savers or music-sharing software. If you encounter a suspicious pop-up window, close it. To protect yourself from harmful pop-up windows, avoid downloading programs from unknown sources on the Internet and always run anti-virus software on your computer.
What You Can Do
When it comes to keeping your personal and financial information safe, it's important to be proactive. Follow these tips to help protect yourself from fraud and identity theft.
Protect your identity
Safeguard your personal and financial information so that it doesn’t fall into the wrong hands.
Identity Protection Tips
- Carry only necessary information with you. Leave your Social Security card and unused credits cards at home in a safe and secure location.
- Do not provide your Social Security number unless absolutely necessary.
- Make photocopies (front and back) of vital information you carry regularly and store them in a secure place, such as a safety deposit box. Then, if your purse or wallet is lost or stolen, you have contact information and account numbers readily available.
- If you are uncomfortable with a phone call that was not initiated by you, hang up or ask for the purpose of the call. Then contact the company using legitimate sources such as contact phone numbers found on the company’s website, your bank statements, and those listed on your ATM, debit or credit card.
- Never provide payment information on a call that you did not initiate.
- Replace paper invoices, statements and checks with electronic versions, if offered by your employer, bank, utility provider or merchant.
- Shred documents containing personal or financial information before discarding. Many fraud and identity theft incidents happen as a result of mail and garbage theft.
- Review your credit report at least once a year to look for suspicious or unknown transactions. You can get a free credit report once a year from each of the three major credit bureaus at www.annualcreditreport.com. Get a copy at any time directly from:
- Equifax: 1-800-685-1111 or www.equifax.com
- Experian: 1-888-397-3742 or www.experian.com
- TransUnion: 1-800-916-8800 or www.transunion.com
- Subscribe to a daily credit monitoring service.
- Promptly retrieve incoming mail and place outgoing mail in a U.S. Postal Service mailbox, instead of your home mailbox, to reduce the chance of mail theft. Consider paperless options for your bills and financial statements.
- Know your billing and statement cycles. Contact the company’s customer service department if you stop receiving your regular bill or statement.
Checking Account Security Tips
- Report lost or stolen cards and checks immediately.
- Review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Ask about suspicious charges.
- Limit the amount of information on checks. Don’t print your driver license number or Social Security number on your checks.
- Store new and cancelled checks in a safe and secure location.
- Carry your checkbook with you only when necessary.
- Use tamper-resistant checks.
Credit Card and Debit Card Security Tips
- Always keep your credit or debit card in a safe and secure place. Treat it as you would cash or checks.
- Do not send your card number through email, as it is typically not secure.
- Do not give out your card number over the phone unless you initiated the call.
- Regularly review your account statements as soon as you receive them to verify transactions.
- When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date, or phone number.
- Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
- Cancel and cut up unused credit and other cards. If you receive a replacement card, destroy your old card.
- Shop with merchants you know and trust.
- Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
- Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.
- Safe-keep or securely dispose of your transaction receipts.
Be safe online and on your mobile device
Whether you're sending emails, shopping online, using social media, or just surfing the Web, it’s important to keep your account information and identity secure. Follow these tips to avoid compromising your information.
Online Security Tips
- Do not use your Social Security number as a username or password.
- Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters such as # and @. Do not use your Wells Fargo credentials for other online accounts.
- To change your Wells Fargo username or password:
- Sign on to your retirement account.
- In the upper right, under My Settings, select Change User ID or Change Password.
- Protect your online passwords. Don’t write them down or share them with anyone.
- Protect your answers to security questions. Do not write down or share your answers with anyone. Wells Fargo will never ask you to provide answers to security questions via email.
- Use secure websites for transactions and shopping. Shop with merchants you trust. Make sure internet purchases are secured with encryption to protect your account. Look for secure transaction signs like a lock symbol in the lower right-hand corner of your browser or “https” in the address bar.
- Social media is increasingly popular, but it's a good idea to keep certain personal information private. Avoid sharing personal details that are used by financial institutions to identify you, such as your birth date, home address, mother’s maiden name, schools attended/mascots and pet’s name. Fraudsters may use this type of information to help gain access to an account since they are common answers to security questions.
- Always carefully review the privacy options for any social network you join. The privacy options and tools for social networks can be complex and should be reviewed carefully so that there is no disclosure of information you meant to remain private.
Email Security Tips
- Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
- If you receive a suspicious email that you think is a phish, do not respond or provide any information. Send the email to email@example.com.
- If you respond to a phish email with personal or account information, contact 1-866-867-5568.
Mobile Security Tips
When you use a mobile device for browser or text-based account access, keep these tips in mind:
- Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device to make it more difficult for someone else to view your information.
- Frequently delete text messages from your financial institution, especially before loaning out, discarding, or selling your mobile device.
- Keep your account numbers, passwords, Social Security number and date of birth private. Never share your personal or financial information in a text message, phone call or email.
- If you lose your mobile device or change your mobile phone number, sign on to your retirement account to remove the old number from your Email Address and Delivery Preferences under My Settings, or call the Retirement Service Center at 1-800-728-3123.
- Avoid storing your banking password or other sensitive information on your smartphone or in an app where it could be discovered if your phone is stolen.
- When you finish banking online, always log off. Wells Fargo's smartphones apps, iPad apps and mobile banking site will automatically log you off after 10 minutes of inactivity. This reduces the risk of others accessing your information from your device.
- Keep your mobile operating system up to date to ensure the highest level of protection. Before downloading an update to your mobile device be sure to go to the company’s website to confirm the update is legitimate.
- Be cautious when using public hotspots. Carefully consider your Wi-Fi and Bluetooth connection settings, even at a trusted retailer, as fraudsters can spoof the name of reputable hotspots.
Applications are programs you can download to your mobile device. Applications or “apps” that let you monitor your finances and conduct certain transactions are increasing in popularity.
- Download banking applications from reputable sources only to ensure the safety of your account information. Download the Wells Fargo app by searching "Wells Fargo" in your phone’s app store, or visit wf.com on your phone's browser.
- For your security, sign off when you finish using a Wells Fargo app rather than just closing it.
- If you have suspicions about the authenticity of a Wells Fargo mobile banking app, access your account through our mobile banking site at wf.com.
QR codes (quick response codes) are two-dimensional barcodes that can be scanned with a mobile device to provide easy access to online information. Much like links in email, QR codes can be used by fraudsters to send you to websites that may request your personal and financial information or could corrupt your mobile device.
- Treat QR codes with the same suspicion as you would any URL or link you find in an email.
- Use caution on which QR codes to scan, as some may have been tampered with if placed in a public place.
- Use a QR code scanner from a reputable source that will check links for malicious content. This capability can be found in the app description before downloading.
Computer Security Tips
- Avoid downloading programs from unknown sources.
- Ensure your computer operating system, software, browser version and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.
- Install a personal firewall on your computer and keep anti-virus software installed and updated.
- Be wary of conducting online financial activities on computers that are shared by others. Public computers should be used with caution. Online financial activities and viewing or downloading documents (statements, etc.) should be conducted, when possible, on a computer you know to be safe and secure.
- Configure your devices to prevent unauthorized users from remotely accessing your devices or home network. For example, if you use a home wireless router for your home internet connection, follow the manufacturer’s recommendations to configure the router with appropriate security settings.