For more than 160 years, account security has been a top priority for Wells Fargo. We have a number of security measures in place to address evolving online threats. We are also continuously enhancing our controls to help protect your personal and account information.
Safeguarding your accounts requires a partnership between you and Wells Fargo. Explore the many ways we can work together to help keep your information secure and learn more about how to protect yourself.
Unique username and password
When you sign up for online or mobile access, we ask you to create your own username and password to access your accounts. This information is encrypted during sign-on. To create a strong username and password we encourage you to use special characters and to avoid using any part of your email address, name of your child or pet, or anything else that someone could easily guess. To help protect yourself, ensure that your Wells Fargo username and password differ from those you use for other online accounts or activities. To update your username and password, sign on from the wellsfargo.com homepage and go to Account Services.
Wells Fargo customer service representatives may request your username to authenticate you by phone; however, representatives will not request your secret password to verify your identity.
Wells Fargo's system will automatically log you off from online and mobile session after a period of inactivity. This reduces the risk of others accessing your information from your unattended computer or mobile device. For extra security, always log off manually when leaving your computer unattended.
Wells Fargo is continuously enhancing our authentication tools to help protect against unauthorized account access. We currently offer Advanced Access, an additional layer of security that safeguards certain transactions and sensitive information. By asking you to receive a code on your phone that you must verify, we help prevent unauthorized access to your sensitive information.
Encryption & Browser Requirements
From the moment account information leaves your computer to the time it enters Wells Fargo's system, all online and mobile account access sessions are encrypted. We employ strong encryption software to help protect your accounts. Wells Fargo supports browsers that support our high encryption standards. We may block outdated browsers that could possibly lead to a security risk so be sure to keep your browsers up to date. The presence of a “closed lock” icon in your browser indicates encryption is being used on the webpage you are viewing. Any internet address beginning with "https://..." indicates the page you are viewing uses encryption. The "s" stands for "secured."
Wells Fargo's layered approach to online and mobile security extends beyond a unique username and password, enhanced authentication, and encryption and browser requirements. We have additional security measures that may be activated in response to certain activities or events through our ongoing monitoring efforts. If your online behavior looks out of the ordinary from your usual activities, we may restrict your online or mobile account access or prevent certain types of transactions. These measures provide safeguards for your personal and account information. Further proof of identity may be required before online access is restored.
In addition, under federal law, Regulation E (Electronic Fund Transfer Act) provides certain protections to consumer customers when there is unauthorized account activity. Regulation E covers electronic fund transfer activity through a checking, savings, or other consumer asset account at a financial institution used primarily for personal, family, or household purposes. All of the protections provided by Regulation E are incorporated into our Online Security Guarantee. In addition, our Online Security Guarantee expands these protections to cover other types of unauthorized transactions, including certain business and brokerage monetary transactions as described above. Learn how our Online Security Guarantee works.