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Security Tools and Options

Wells Fargo is proactively advancing our security by providing customers with a variety of security tools and advanced authentication options using two-factor authentication and biometrics.

Account access your way

Learn how your fingerprint, voice, and face get you in.

Watch the biometrics video

Security tools

Security Center

Now you can sign on to Wells Fargo Online® or the Wells Fargo Mobile® app for easy access to security features, tips on how to protect your accounts and cards, and account profile information that you can update on the spot.

Security alerts

Security alerts are sent via text, email or push when certain events occur related to the security of online account access. Some are enabled when you enroll in online banking and cannot be cancelled or unsubscribed such as username and password change. We also offer elective security alerts to notify you of changes to your accounts or cards and remind you when it’s time to make updates.

Turn debit card on or off

If you have misplaced your debit, ATM or prepaid card, you can temporarily turn it off while you look for it and turn it back on when you find it. While your card is turned off, most types of new card transactions will not be processed, including purchases, ATM activity, and digital card payments. However, transactions such as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

  • Turn card on or off or call 1-800-869-3557 for assistance (1-800-225-5935 for business customers)

Travel plans

Create a travel plan before you leave to tell us when and where you’re traveling, as well as the Wells Fargo cards you’ll be taking with you. Whether your travel is domestic or international, this will allow Wells Fargo to monitor your accounts appropriately. Learn more banking tips for your next trip.

Two-Factor Authentication

2-Step Verification at Sign-On

Activate 2-Step Verification at Sign-On for an additional layer of security when you sign on to online or mobile banking by sending a one-time verification code to a device, such as your mobile phone.

    Card-Free ATM Access

    Wells Fargo Mobile® banking customers now have two ways to use our ATMs, even when they don’t have their debit or ATM card handy. Using two-factor authentication, Card-Free ATM Access enables you to enter a one-time access code provided in the Wells Fargo Mobile app along with your PIN at any Wells Fargo ATM. And now you can use your preferred mobile wallet to access your account by holding your mobile near the ATM’s contactless symbol and entering your card PIN – available at select ATMs.,

    Start using Card-Free ATM Access

    Biometrics

    Voice Verification

    Voice Verification is an advanced technology that identifies you by your unique voice when calling customer service. Whether you want to use our automated phone service or speak with a banker, Voice Verification is a secure and convenient way for customers to access their accounts over the phone.

    • Activate Voice Verification: Call 1-800-TO-WELLS (1-800-869-3557) or (1-800-225-5935 for business customers), and follow the instructions or select option 0 for a banker and ask them to get you started with Voice Verification.

    Fingerprint authentication

    Use your fingerprint for a quick and easy way to access the Wells Fargo Mobile® app instead of typing your username and password.

    To activate fingerprint authentication for Apple Touch ID® or Android™ Fingerprint, you must first turn on the fingerprint authentication feature on your eligible device and register at least one fingerprint. Then follow these instructions to complete the activation:

    Touch ID

    1. Launch the Wells Fargo Mobile® app
    2. Slide the Set Up Touch ID toggle to the right
    3. Choose Sign On with your username and password

    Android Fingerprint

    1. Sign On to the Wells Fargo Mobile® app
    2. Select Settings from the Menu dropdown
    3. Choose Fingerprint Sign On and follow the instructions

    We do not recommend using fingerprint authentication if you share your device. When this feature is enabled, any person with a fingerprint registered on your device can sign on to the Wells Fargo Mobile® app, view your account information, and complete transactions. Your mobile carrier’s data rates may apply.

    Wells Fargo does not store your fingerprint.

    Apple Face ID®


    Use Apple Face ID® to sign on to the Wells Fargo Mobile® app using facial recognition instead of entering your username and password.

    To activate Sign On with Face ID, you must turn on the Face ID feature on your eligible Apple® device and register a facial image.

    To complete the activation:

    1. Launch the Wells Fargo Mobile® app
    2. Slide the Set Up Face ID toggle to the right
    3. Choose Sign On with your username and password

    We do not recommend using this sign on feature if you share your device. Your mobile carrier’s data rates may apply.

    Wells Fargo does not store your Face ID image.