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How to Report Identity Theft

Identity theft occurs when someone steals your personal information through a security breach or other means and uses it to open new accounts or initiate transactions in your name. If you believe you are a victim of identity theft, report it immediately and follow the steps below.

For security breaches, consider placing a fraud alert on your credit file with the three major credit bureaus.

1. Contact Wells Fargo

Call us immediately at 1-800-869-3557

We accept all relay calls, including 711.

2. Download the Wells Fargo Identity Theft Repair Kit

The Identity Theft Repair Kit English (PDF) provides a resolution checklist to help you keep track of the companies and organizations you should contact if you believe you are a victim of identity theft.

3. Contact the major credit bureaus

Contact one of the three credit bureaus to place a fraud alert on your credit report. The credit bureau you contact will notify the others to add the fraud alert to your report. Fraud alerts are free and require creditors to verify your identity before opening any new accounts in your name or changing any existing accounts.

Request a free copy of your credit report from one of the bureaus or

4. Contact other creditors
Contact credit card companies, utility providers, and other financial institutions to notify them of potential fraud or identity theft. Close any accounts that have been compromised and reopen them with new numbers, passwords, and PINs.

5. File a report with the local police
A police report provides proof of criminal activity which may help when contacting creditors to dispute charges or accounts opened in your name. Be sure to request a copy of the police report.