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How to Report Identity Theft

Identity theft occurs when someone steals your personal information through a security breach or other means and uses it to open new accounts or initiate transactions in your name. If you believe you are a victim of identity theft, report it immediately and follow the steps below.

Also, if your data has been compromised through a security breach, consider placing a fraud alert on your credit file with the three major credit bureaus.

1. Contact Wells Fargo

Call us immediately at 1-800-869-3557

Deaf or hard-of-hearing customers
TDD/TTY: 1-800-877-4833
24 hours a day, 7 days a week
Telecommunications Relay Services calls accepted

2. Download the Wells Fargo Identity Theft Repair Kit
The kit provides worksheets and tips to help resolve identity theft and track your progress as you work through each step.

Identity Theft Repair Kit English (PDF)

3. Contact the major credit bureaus
You can request the three main credit bureaus place a fraud alert on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts.

4. Contact other creditors
Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud or identity theft. Close any accounts that have been breached and reopen them with new account numbers and passwords.

5. File a report with the local police
A police report provides proof of criminal activity which may help when contacting creditors to dispute charges/accounts opened in your name. Be sure to request a copy of the police report.