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How to Report Identity Theft

Identity theft occurs when someone steals your personal information and uses it to open new accounts or initiate transactions in your name. If you believe you are a victim of identity theft, report it immediately and follow the additional steps below.

1. Contact Wells Fargo

Call us immediately at 1-800-869-3557
Hearing impaired customers
TDD/TTY: 1-800-877-4833
24 hours a day, 7 days a week
Telecommunications Relay Services calls accepted

2. Download a copy of the Wells Fargo Identity Theft Repair Kit

The kit provides worksheets and tips to help resolve identity theft and track your progress as you work through each step.

Identity Theft Repair Kit English (PDF)

Identity Theft Repair Kit Spanish (PDF)

3. Contact the major credit bureaus

You can request that the three main credit bureaus place a fraud alert on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts.

4. Contact other creditors

Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud or identity theft.

Close any accounts that have been breached and reopen them with new account numbers and passwords.

5. File a report with the local police

A police report may lend credibility to your case when dealing with creditors, who may require proof of criminal activity. Be sure to request a copy of the police report.

6. Report criminal activity to the Federal Trade Commission (FTC)

Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) or you can submit a complaint to the FTC on their website, www.ftc.gov/.