Navegó a una página que no está disponible en español en este momento. Seleccione el enlace si desea ver otro contenido en español.

Página principal

Fraud Prevention Quiz

Are you protecting your identity and financial information? Complete our short quiz and find out if you're taking the right steps.


Error Please answer the question(s) you missed below and click Submit.

All Fields Required Unless Indicated as Optional

Error
1.
Social networking on websites can be a fun and convenient way to meet people and stay connected. What information do you include on your social networking profile?
(Select all that apply)





1.
Social networking on websites can be a fun and convenient way to meet people and stay connected. What information do you include on your social networking profile?
(Select all that apply)

Your response:

  • My date of birth, including the year
  • My phone number
  • My physical address
  • None of this information appears publicly on my profile
  • None, I do not have a social networking profile

Best answer:

  • None of this information appears publicly on my profile
  • None, I do not have a social networking profile

Correct!

If you participate in social networking, you should safeguard your information. Avoid sharing personal details that are used by financial institutions to identify you, such as your birth date, home address, mother’s maiden name, schools attended/mascots and pet’s name. Online criminals may use this type of information to help gain access to an account since they are common answers to security questions.


Error
2.
Are you reviewing your credit report annually or subscribing to a reporting service that notifies you of changes to your credit report?

2.
Are you reviewing your credit report annually or subscribing to a reporting service that notifies you of changes to your credit report?

Your response:

  • Yes
  • No

Correct!

Best answer:

  • Yes

It's a good idea to review your credit report at least once a year for any suspicious or unauthorized activity. Each of the three major credit bureaus offers a free credit report once a year available through annualcreditreport.com.

IdentityTheft.gov provides tools to help you recognize the signs of identity theft and resources that can aid in restoring your credit if someone steals your identity.


Error
3.
Which of the following kinds of documents do you shred before throwing away?
(Select all that apply)





3.
Which of the following kinds of documents do you shred before throwing away?
(Select all that apply)

Your response:

  • Unwanted credit offers
  • Transaction and ATM receipts
  • Cancelled checks
  • Financial statements
  • Expired bank cards
  • None, I do not shred these items

Correct!

Best answer:

  • Unwanted credit offers
  • Transaction and ATM receipts
  • Cancelled checks
  • Financial statements
  • Expired bank cards

Many fraud and identity theft incidents happen as a result of mail and garbage theft. The safest way to protect your finances and identity is to shred documents containing personal or financial information before discarding. If you download or receive electronic documents, be sure to store them securely and delete when no longer needed.


Error
4.

Answer True or False to the following statements:


I receive my financial information (bank statements, credit card statements, checks, or other notices) online or in a secure mailbox.


I review financial statements or account activity online regularly and report any discrepancies or suspicious transactions immediately.

4.
Answer True or False to the following statements:

Your responses:

  • True. I receive my financial information (bank statements, credit card statements, checks, or other notices) online or in a secure mailbox.
  • False. I receive my financial information (bank statements, credit card statements, checks, or other notices) online or in a secure mailbox.
  • True. I review financial statements or account activity online regularly and report any discrepancies or suspicious transactions immediately.
  • False. I review financial statements or account activity online regularly and report any discrepancies or suspicious transactions immediately.

Correct!

Best answers:

  • True
  • True

Reviewing financial statements or account activity regularly will help you to quickly identify suspicious or unknown transactions.

If you choose to receive paper copies of your information, you should promptly retrieve incoming mail to limit the opportunity for theft. Outgoing mail containing sensitive information should be dropped into a USPS mailbox, not left for carrier pickup.


Error
5.
In the past month, have you updated the anti-virus software on your computer or mobile device?

5.
In the past month, have you updated the anti-virus software on your computer or mobile device?

Your response:

  • Yes
  • No

Correct!

Best answer:

  • Yes

Anti-virus software helps protect your computer from viruses, spyware, and other types of malware. Keep security patches and anti-virus software up to date to help ensure that new viruses are detected and prevented from infecting your computer or mobile devices.


Error
6.
Libraries, copy centers, and other locations have computers available for public use. Do you use these computers to access personal or financial account information?

6.
Libraries, copy centers, and other locations have computers available for public use. Do you use these computers to access personal or financial account information?

Your response:

  • Yes
  • No

Correct!

Best answer:

  • No

Conduct online banking activities on secure computers only. Public computers should be used with caution, due to shared use and possible tampering, viruses, malware, etc. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.


Error
7.

Answer True or False to the following statements regarding your online banking password:


I change my password regularly (every 60 to 90 days).


I use my date of birth, part of my email address, or other identifying information in my username or password.


I choose passwords that contain a combination of letters, numbers, and special characters.


7.
Answer True or False to the following statements regarding your online banking password:

Your responses:

  • True. I change my password regularly (every 60 to 90 days).
  • False. I change my password regularly (every 60 to 90 days).
  • True. I use my date of birth, part of my email address, or other identifying information in my username or password.
  • False. I use my date of birth, part of my email address, or other identifying information in my username or password.
  • True. I choose passwords that contain a combination of letters, numbers, and special characters.
  • False. I choose passwords that contain a combination of letters, numbers, and special characters.

Correct!

Best answers:

  • True
  • False
  • True

Do not use your date of birth, any part of your email address, or other identifying information as a username or password. Change your usernames and passwords at least every 60-90 days and use combinations of letters, numbers, and special characters when possible, such as # and %. Do not use your online banking password as a password for other online accounts such as email, etc.


Error
8.

Imagine you receive an email with the following message:

EMAIL CHANGE NOTIFICATION

Dear Customer,

Thank you for banking online at wellsfargo.com. Our records indicate that you recently added or made a change to your email address. This notification is to confirm that you initiated this change.

If you feel you have received this email in error and did not add or change your email address, please click here.

Sincerely,
Online Banking Team



What are you most likely to do?





8.
Imagine you receive an email with the following message:

EMAIL CHANGE NOTIFICATION

Dear Customer,

Thank you for banking online at wellsfargo.com. Our records indicate that you recently added or made a change to your email address. This notification is to confirm that you initiated this change.

If you feel you have received this email in error and did not add or change your email address, please click here.

Sincerely,
Online Banking Team



What are you most likely to do?

Your response:

  • Click on the link and sign into an online banking session
  • Respond to the email sender asking for more information
  • Delete the email
  • Forward the email to reportphish@wellsfargo.com and then delete it
  • Send it to a friend to see what she thinks

Correct!

Best answer:

  • Forward the email to reportphish@wellsfargo.com and then delete it

Be wary of emails that request you to click on a link to resolve a problem. Never open attachments, click on links, or respond to emails from suspicious or unknown senders. The email could be a phishing attempt to convince you to divulge your sensitive information. These emails should be reported to the company they claim to represent and then deleted. If you receive a suspicious email message that appears to be from Wells Fargo, forward it to reportphish@wellsfargo.com, and then delete it. If you are a Wells Fargo customer and provided personal or account information through an email or suspicious website, call 1-800-869-3557 immediately. To learn more about detecting fraudulent emails and websites, visit Wells Fargo's Fraud Information Center.


Error
9.
Mobile banking applications are programs you can download to your mobile device. If you have suspicions about the authenticity of a mobile banking app, what should you do?
(Select all that apply)





9.
Mobile banking applications are programs you can download to your mobile device. If you have suspicions about the authenticity of a mobile banking app, what should you do?
(Select all that apply)

Your response:

  • Download it anyway because tools on the web are always safe
  • Contact the financial institution for instructions on how to access its mobile app
  • Conduct your banking through the official mobile website instead of using the app
  • Don't download the app
  • Verify that the name of the app publisher is correct

Correct!

Best answer:

  • Contact the financial institution for instructions on how to access its mobile app
  • Conduct your banking through the official mobile website instead of using the app
  • Don't download the app

To ensure the safety of your personal and account information, download mobile apps from reputable sources only. Download the Wells Fargo app by searching “Wells Fargo” in your phone’s app store, or visit wf.com on your phone's browser. If you have suspicions about the authenticity of a mobile banking app, conduct your banking on wf.com, our official mobile banking site.


Error
10.
If you receive a phone call from someone who claims to be an employee of your bank and the caller asks for your Personal Identification Number (PIN) or other confidential information, what would you do?


10.
If you receive a phone call from someone who claims to be an employee of your bank and the caller asks for your Personal Identification Number (PIN) or other confidential information, what would you do?

Your response:

  • Provide the information requested so your bank can confirm your identity
  • Do not provide any information, ask the caller for the purpose of the call, and contact the bank directly regarding this inquiry

Correct!

Best answer:

  • Do not provide any information, ask the caller for the purpose of the call, and contact the bank directly regarding this inquiry

If you are uncomfortable with a phone call that was not initiated by you, ask for the purpose of the call. Then hang up and contact the company using legitimate sources such as contact phone numbers found on the company’s website, your bank statements, and those listed on your ATM, debit or credit card. Never share your PIN or passwords with anyone. Memorize your PIN and don't write it down anywhere, especially not on your ATM or debit card. If you have forgotten your PIN or would like to select a new one, please visit your nearest Wells Fargo location.


Visit our Fraud Information Center for more fraud prevention tips: