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Fraud Prevention Tips

When it comes to keeping your personal and financial information safe, it’s important to be proactive.  Follow these tips to help protect yourself from fraud and identity theft. 

Protect your identity

Safeguard your personal and financial information so that it doesn’t fall into the wrong hands.

Identity Protection Tips

  • Carry only necessary information with you. Leave your Social Security card and unused credits cards in a safe and secure location.
  • Do not provide your Social Security number unless absolutely necessary.
  • Make photocopies (front and back) of vital information you carry regularly and store them in a secure place, such as a safety deposit box. Then, if your purse or wallet is lost or stolen, you have contact information and account numbers readily available.
  • If you are uncomfortable with a phone call that was not initiated by you, hang up or ask for the purpose of the call. Then contact the company using legitimate sources such as contact phone numbers found on the company’s website, your bank statements, and those listed on your ATM, debit or credit card.
  • Never provide payment information on a call that you did not initiate.
  • Replace paper invoices, statements and checks with electronic versions, if offered by your employer, bank, utility provider or merchant.
  • If you have free online account access with Wells Fargo Online® or Wells Fargo Business Online® Banking, you can reduce paper statements by signing up for Bill Pay and free online statements.
  • Shred documents containing personal or financial information before discarding. Many fraud and identity theft incidents happen as a result of mail and garbage theft.
  • Review your credit report at least once a year to look for suspicious or unknown transactions. You can get a free credit report once a year from each of the three major credit bureaus at www.annualcreditreport.com.
  • Subscribe to a daily credit monitoring service, such as Wells Fargo Identity Theft Protection, which includes a personal credit report and quarterly updates from up to all three major credit bureaus.  (Restrictions and fees apply; refer to terms and conditions.)
  • Promptly retrieve incoming mail and place outgoing mail in a U.S. Postal Service mailbox, instead of your home mailbox, to reduce the chance of mail theft. Consider paperless options for your bills and financial statements.
  • Know your billing and statement cycles. Contact the company’s customer service department if you stop receiving your regular bill or statement.

Protect your accounts

There are many steps you can take to secure your checking, credit card, and debit card accounts. These tips can help get you started.

Checking Account Security Tips

  • Report lost or stolen cards and checks immediately.
  • Review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Ask about suspicious charges.
  • With Wells Fargo Online® or Wells Fargo Business Online® Banking, you can monitor your account online any time and as frequently as you like.
  • Limit the amount of information on checks. Don’t print your driver license number or Social Security number on your checks.
  • Store new and cancelled checks in a safe and secure location.
  • Carry your checkbook with you only when necessary.
  • Use tamper-resistant checks. Wells Fargo checks include many safety features such as tamper-resistant packaging and chemically sensitive paper to deter alterations.

Credit Card and Debit Card Security Tips

  • Always keep your credit or debit card in a safe and secure place. Treat it as you would cash or checks. Contact Wells Fargo immediately at 1-800-T0-WELLS (1-800-869-3557) if your card is lost or stolen, or if you suspect unauthorized use.
  • Do not send your card number through email, as it is typically not secure.
  • Do not give out your card number over the phone unless you initiated the call.
  • Regularly review your account statements as soon as you receive them to verify transactions. Contact Wells Fargo immediately if you identify any discrepancies.
  • If you have forgotten your PIN or would like to select a new one, please visit your nearest Wells Fargo location.
  • To protect your account, Wells Fargo recommends you change your Personal Identification Number (PIN) regularly.
  • When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date, or phone number.
  • Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
  • Cancel and cut up unused credit and other cards. If you receive a replacement card, destroy your old card.
  • Shop with merchants you know and trust.
  • Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption. 
  • Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.
  • Safe-keep or securely dispose of your transaction receipts.

Be safe online and on your mobile device

Whether you’re sending emails, shopping online, using social media, or just surfing the Web, it’s important to keep your account information and identity secure. Follow these tips to avoid compromising your information.

Online Security Tips

  • Do not use your Social Security number as a username or password.
  • Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters such as # and @. Do not use your Wells Fargo online banking username and password for other online accounts or activities.
  • To change your Wells Fargo username or password:
    • Sign on to an online banking session.
    • Click on the Account Services tab.
    • Under My Profile, select Change Username or Change Password.
  • Protect your online passwords. Don’t write them down or share them with anyone.
  • Protect your answers to security questions. Do not write down or share your answers with anyone. Wells Fargo will never ask you to provide answers to security questions via email. 
  • Use secure websites for transactions and shopping. Shop with merchants you trust. Make sure internet purchases are secured with encryption to protect your account. Look for secure transaction signs like a lock symbol in the lower right-hand corner of your browser or “https” in the address bar.
  • Social media is increasingly popular, but it's a good idea to keep certain personal information private.  Avoid sharing personal details that are used by financial institutions to identify you, such as your birth date, home address, mother’s maiden name, schools attended/mascots and pet’s name. Fraudsters may use this type of information to help gain access to an account since they are common answers to security questions.
  • Always carefully review the privacy options for any social network you join. The privacy options and tools for social networks can be complex and should be reviewed carefully so that there is no disclosure of information you meant to remain private.

Email Security Tips

  • Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders. Learn more about fraudulent emails.
  • If you receive a suspicious email that you think is a phish, do not respond or provide any information. Send the email to reportphish@wellsfargo.com.
  • If you respond to a phish email with personal or account information, contact 1-866-867-5568.

Mobile Security Tips

When you use a mobile device to access your accounts, keep these tips in mind:

  • Use the security functions that come with your device, such as the keypad lock or phone lock function when it is not in use, or the “find my phone” or “wipe out memory” functions if it is lost.
  • Frequently delete text messages from your financial institution, especially before loaning out, discarding, or selling your mobile device.
  • Keep your account numbers, passwords, Social Security number and date of birth private.  Never share your personal or financial information in a text message, phone call or email.
  • If you lose your mobile device or change your mobile phone number, sign on to Wells Fargo Online® to remove the old number from your mobile banking profile or call customer service at 1-866-863-6762.
  • Avoid storing your banking password or other sensitive information on your smartphone or in an app where it could be discovered if your phone is stolen.
  • When you finish banking on your mobile device or using the Wells Fargo app, always log off and not just close the browser or app. For your security, Wells Fargo's mobile apps and mobile banking site will automatically log you off after 10 minutes of inactivity.
  • To ensure the highest level of protection, keep your mobile operating system up to date and do not alter or "jail break" your mobile device. If you have concerns about an update to your mobile device, visit the company’s website to confirm that the update is legitimate.
  • Be cautious when using public hotspots. Carefully consider your Wi-Fi and Bluetooth connection settings, even at a trusted retailer, as fraudsters can spoof the name of reputable hotspots.
  • Download banking applications from reputable sources only to ensure the safety of your account information. Download the Wells Fargo app by searching “Wells Fargo” in your phone’s app store, or visit wf.com on your phone's browser.
  • If you have suspicions about the authenticity of a Wells Fargo mobile banking app, access your account through our mobile banking site at wf.com.
  • Treat QR codes with the same suspicion as you would any URL or link you find in an email. Much like links in email, QR codes can be used by fraudsters to send you to websites that may request your personal and financial information or could corrupt your mobile device.

    QR Code

  • Use caution on which QR codes to scan, as some may have been tampered with if placed in a public place. 
  • Use a QR code scanner from a reputable source that will check links for malicious content. This capability can be found in the app description before downloading.

Computer Security Tips

  • Avoid downloading programs from unknown sources.
  • Ensure your computer operating system, software, browser version and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.
  • Install a personal firewall on your computer and keep anti-virus software installed and updated.
  • Be wary of conducting online banking activities on computers that are shared by others. Public computers should be used with caution. Online banking activities and viewing or downloading documents (statements, etc.) should be conducted, when possible, on a computer you know to be safe and secure.
  • Configure your devices to prevent unauthorized users from remotely accessing your devices or home network. For example, if you use a home wireless router for your home internet connection, follow the manufacturer’s recommendations to configure the router with appropriate security settings.