Wells Fargo Launches Mortgage Industry’s First Comprehensive Program to Help Nonprime Customers Achieve Financial Goals
Des Moines, Iowa — December 5, 2006
Wells Fargo & Co. (NYSE: WFC) today announced the launch of the industry’s first comprehensive program to help mortgage customers manage their credit standing and achieve their financial goals. The program, called Steps To SuccessSM, is the first comprehensive outreach program designed to serve the needs of nonprime mortgage loan customers. The free program provides customers clear and understandable learning resources, direct contact with credit report and financial strategy specialists, and advice on automatic banking services that promote effective money management. Eligible customers are automatically enrolled once their loan is funded. At the point of funding, customers are invited to call a toll-free number to activate Steps To Success. Dedicated specialists are available to provide information about the tools and services available through the program and multiple outbound efforts are also conducted. The program includes:
- Credit education specialists who provide insights on understanding the credit report and how to address any issues with it;
- Consumer-friendly, bilingual financial educational assistance through Wells Fargo’s Hands on Banking®/ El futuro en tus manos®, a nationally recognized financial literacy program about establishing credit, budgeting and other financial strategies which is available online, or which can be provided via CD-ROM or in printed curriculum at no cost;
- Two free, easy-to-read credit reports – one immediately and one in 12 months that includes personal credit scores;
- Information about automatic banking services and payment products that have proven to be valuable tools in helping customers achieve responsible money management.