Wells Fargo: All ATMs Now Web-Enabled, All Banking Stores with Online Stations
San Francisco — March 1, 2005
Wells Fargo & Company (NYSE: WFC) announced today that its entire network of over 6,200 ATMs is now web-enabled, giving customers one of the fastest, friendliest and most technologically advanced ATM systems in the industry.
Wells Fargo’s webATM® machines feature six language screen options; customizable fast-cash amounts and MyATM® receipt preferences; access to 22 financial accounts; the highest level of security; and colorful, large font touch-screens that make it easier to navigate from screen to screen. In addition, all of our ATM locations have a Talking WebATM® machine, offering voice instructions for the visually impaired in both English and Spanish. Wells Fargo said it is also the first to install more than 3,000 online stations in nearly all of its traditional and in-store community banking stores. Both webATM machines and online stations are a vital part of the company’s strategy to integrate all channels – stores, phone, ATM and Internet – so customers can access financial services through all of them anytime, anywhere they want to be served. “Wells Fargo’s webATM machines and online stations are great high tech, high touch examples of customer service. The financial services company pioneered the anytime, anywhere approach to financial services, never losing sight of the customers’ needs and wants.” says Robert Spector, best-selling author of the book "Anytime, Anywhere: How the Best Bricks and Clicks Businesses Deliver Seamless Service to Their Customers;" the book profiled Wells Fargo as one of the nation’s top bricks and clicks businesses. “Very few of our customers are single-channel users,” said Jonathan Velline, head of Wells Fargo’s ATM Banking. “Today more than 51% of our checking accounts are accessed online and our customers are conducting as many transactions at our ATMs as they do with our tellers. We’ve completely integrated our webATM machines with all our other channels, so customers can access information and conduct transactions in whatever channel that best suits their changing needs and preferences.” According to research by Tower Group, only 30% of the world’s ATMs will be running on Windows by 2006. Most of the industry is still using antiquated ATM systems like those first introduced in the 1970’s that have hard-to-read text menus, limited account information and slower processing times. Wells Fargo began deploying its exclusive webATM machines in May 2000. The Windows-based infrastructure allows Wells Fargo to update and add new services to its entire network remotely. The platform also makes it easier for Wells Fargo to make future systems improvements – such as adding new languages or the ability to accept envelope-free deposits. Online StationsWells Fargo, which was the first to pioneer Internet banking ten years ago, today is ranked the top Internet bank according to Watchfire® GómezPro. The company began installing online stations in 2001 to introduce customers to the services of wellsfargo.com. Team members can use the computer terminal to help customers activate online accounts and bill pay, check balances, order a copy of a check and even quickly check their latest bill pay, debit card and credit card spending by budget category using My Spending Report. “We’ve had customers in our stores learn about the Internet for the first time through our online stations and they’ve been thrilled with the experience.” said Carrie Tolstedt, head of Regional Banking. “Online stations and web-enabled ATMs express our commitment to providing customers with information when, where and how they want it.” About Wells Fargo & Company Wells Fargo & Company is a diversified financial services company with $428 billion in assets, providing banking, insurance, investments, mortgage and consumer finance to more than 23 million customers from more than 6,000 stores and the internet (wellsfargo.com) across North America and elsewhere internationally. Wells Fargo Bank, N.A. is the only bank in the United States to receive the highest possible credit rating, “Aaa,” from Moody’s Investors Service. Wells Fargo Bank, N.A. Member FDIC.