Choose a Prepaid Card from Wells Fargo – Visit a Wells Fargo Location Near You

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Wells Fargo EasyPay® Card

We no longer offer the Wells Fargo EasyPay Card to new applicants

If you have a Wells Fargo EasyPay Card, you can still use it. We've provided answers to the most common questions.

Need additional help? Call us 24 hours a day at 1-800-869-3557. Español: 1-877-727-2932.

See Wells Fargo EasyPay Card Terms and Conditions (PDF).

Frequently Asked Questions

General information

Why is Wells Fargo no longer offering the Wells Fargo EasyPay Card?

We periodically introduce new products and services based on customer demand. If you have a Wells Fargo EasyPay Card, you can still use it.

Can I get a second card for use by my spouse or another family member?

No, we only allow one owner for each Wells Fargo EasyPay Card.

How can I change my existing PIN?

If you know your current PIN, you can quickly change it at any Wells Fargo ATM or by bringing your card to your local Wells Fargo branch. You can also change it by using the automated customer service option when calling 1-800-TO-WELLS (1-800-869-3557).

If you can't remember your PIN and need a new one, bring your card and identification to a Wells Fargo branch, or call 1-800-TO-WELLS (1-800-869-3557) to request a system-generated PIN be sent by mail.

Will I receive a new card before my current EasyPay Card expires?

Yes, you will automatically be reissued an EasyPay Card before your current card expires. Please sign on to Wells Fargo Online® and check your mailing address. If you pay bills with your card, give those companies your new card information to avoid any disruption in service.

Adding money

How do I add money to my Wells Fargo EasyPay Card?

You can add money to your card in several ways:
  • Set up direct deposit, so your paycheck or federal benefit is automatically deposited to your card. Just complete the direct deposit form and then give it to your employer or payer. Deposit cash or checks at a Wells Fargo ATM or branch. (Note: only checks drawn on a financial institution with a domestic routing number will be accepted for deposit.)
  • Deposit checks with your mobile phone or tablet using the Wells Fargo Mobile app. Learn more about mobile deposit.
  • Make a transfer from your eligible Wells Fargo deposit account to your Wells Fargo EasyPay Card via online, phone, or mobile banking.

Please see the funds availability section of the Wells Fargo EasyPay Card Terms and Conditions (PDF) for more details.

When will the deposit be available?

Your deposit will be available as follows:

  • Cash deposits: same business day.
  • Electronic direct deposits/incoming wire transfers: same business day.
  • Check deposits: Funds are generally available on the first business day after the day we receive your deposits. For check deposits made at a Wells Fargo branch or ATM, up to $400 of the deposits may be available on the day of the deposits.

If we place a hold on a check, the first $225 will be available on the next business day. The remaining balance will be available no later than the seventh business day after the day of your deposit. We will notify you of the hold and when the funds will be made available to you.

Note: Deposits made before the cutoff time for each branch and Wells Fargo ATM will be processed that day. Deposits made after the cutoff time are treated as made on the next business day.

Please see the funds availability section of the Wells Fargo EasyPay Card Terms and Conditions (PDF) for more details.

Using my card

What are the purchase and ATM cash withdrawal daily dollar limits for my card?

Your card comes with a daily maximum limit on the dollar amount of purchases you can make with your card. You also have a daily ATM withdrawal limit. To see your daily purchase and ATM withdrawal limits, you can:

  • View online:
    1. Sign on to Wells Fargo Online®
    2. Select Open Card Details for your card.
    3. Find your daily limits under Limits for This Card.
  • Call 1-800-TO-WELLS (1-800-869-3557).
  • Visit your local Wells Fargo branch.
  • Review the printed materials that came with your card.

How do I increase or decrease the purchase and ATM cash withdrawal daily dollar limits on my card?

To request to increase or decrease your daily limits, contact us and we will check on eligibility. To make the request, call us at 1-800-TO-WELLS (1-800-869-3557), or talk to a banker at a Wells Fargo branch.

How do I pay bills using my Wells Fargo EasyPay Card?

You can make one-time and recurring payments using your EasyPay Card. When you pay with your card, you can schedule a payment on a date you select or the same day that the payment is due. Contact your service providers to schedule one-time or recurring payments using your Wells Fargo EasyPay Card and provide your card information.

For more details on how to make payments, please review the section on "Accessing your funds" in the Wells Fargo EasyPay Card Terms and Conditions (PDF). Please note that Wells Fargo Online Bill Pay and Zelle® transfers from the Wells Fargo EasyPay Account are not allowed.

How can I set up or cancel a scheduled payment or make a recurring payment using my 16-digit card number?

Contact your service provider directly to schedule, cancel, or change a one-time or recurring payment. You will need your billing account and your card information to set up payments.

How do I dispute a transaction with a merchant?

Call 1-800-TO-WELLS (1-800-869-3557) to make a claim, and we will investigate it. Please refer to the Wells Fargo EasyPay Card Terms and Conditions (PDF) for details regarding your responsibility to notify us of disputes within specific time frames.

Can I use my mobile device to make purchases with my card?

You can pay in stores, online, and in apps with your smartphone, tablet, or smartwatch at participating retailers and service providers once you add your Wells Fargo EasyPay Card to a digital wallet. To see what is required to use a digital wallet, explore digital wallet basics.

Can I use my card overseas?

Yes, you can use your EasyPay Card while traveling outside the United States. Please note, it is highly recommended that you:

  • Let us know before you go.
    • Notify us in advance of your travel plans by signing on or logging into your Wells Fargo Mobile app to set up a travel plan. You can also call 1-800-TO-WELLS (1-800-869-3557). Because we monitor your card for suspicious activity, by setting a travel plan, we can better evaluate card activity to help avoid any disruption while you are traveling.
  • Insert or tap your card to make a purchase when overseas.
    • Chip cards, including contactless cards that come with a chip, have become the standard type of card used internationally for purchases and ATM access. So, you can insert your card or tap your contactless debit card where you see the Contactless Symbol. Note: some overseas merchants do not support using the swipe feature for your card.
  • Use a four-digit PIN. 
    • Most ATMs outside the U.S. require a four-digit numeric PIN.
    • If you have an alphabetic PIN, translate the letters into numbers by using the keypad at a Wells Fargo ATM before you travel. You can also do this by visiting a Wells Fargo branch or calling us at 1-800-TO-WELLS (1-800-869-3557). 
  • Know your card's daily dollar limits for purchases and ATM cash withdrawals. 
    • If you need the limits increased, call us at 1-800-TO-WELLS (1-800-869-3557), and we will check if they can be increased.

Please review the Wells Fargo EasyPay Card Terms and Conditions (PDF) for fees associated with using your card overseas, and refer to the sub-section, "Transactions outside the United States" under "Accessing your funds".

Review more travel tips.

Getting cash

Can I use my card at any ATM to get cash?

You can use your card at Wells Fargo ATMs and non-Wells Fargo ATMs that display the Visa® or Plus® logo. At the ATM, you may need to select Checking if Prepaid is not an option. Please keep in mind your daily ATM withdrawal limit. Transaction fees may apply. Additionally, non-Wells Fargo ATM owners and operators may apply a surcharge (unless waived by the terms of your account). 

Please review the Wells Fargo EasyPay Card Terms and Conditions (PDF) for fees that may apply when using your card at a non-Wells Fargo ATM.

How can I use a digital wallet to access a Wells Fargo ATM?

You can use a digital wallet instead of your physical Wells Fargo EasyPay Card to access a Wells Fargo ATM. Simply access your digital wallet and tap your mobile device near the Contactless Symbol on the ATM.

Get started by adding your Wells Fargo EasyPay Card to a digital wallet supported by Wells Fargo. (See the digital wallet basics page for instructions on how to add your card to a digital wallet.)

To use your mobile device at a Wells Fargo ATM:

  • Access your mobile device's digital wallet (with a PIN, pattern lock, fingerprint, or iris/face scan).
  • Hold your mobile device near the Contactless Symbol on the ATM.
  • Enter your card's PIN into the ATM when prompted, and then select and complete your transaction.

Can I get cash back above the amount of my purchase?

Yes, some retailers will allow you to specify an amount of cash back in addition to your purchase. To use this feature, you must follow the instructions on the retailer's terminal and enter your PIN. Some retailers may charge a nominal fee for cash back above the amount of purchase.

Ways to manage and monitor

How can I check my balance and monitor card activity?

  • Sign up for Wells Fargo Online® to view your available balance and purchase history.
  • Enroll in mobile or text banking to bank while on the go.
  • Set up alerts to track card purchases and withdrawals.
  • Call 1-800-TO-WELLS (1-800-869-3557) anytime.
  • Visit any Wells Fargo ATM or branch to get your available balance.

Please note the available balance may not reflect all of your transactions, such as transactions that have been approved but not yet submitted for payment by the merchant or deposits where funds have a hold.

How does Wells Fargo help protect my card?

Wells Fargo helps you protect your card with:

  • Zero Liability protection: We will reimburse you if you report unauthorized transactions promptly.
  • 24/7 fraud monitoring: We regularly review your accounts for unusual activity. If you receive an alert from us for potential suspicious card activity, review and respond promptly to verify the transactions. You do not need to enroll to receive this alert.
  • Chip technology: Your card has chip technology that provides added security because it is extremely difficult to counterfeit or copy when used at a chip-enabled merchant terminal or ATM. Contactless and chip-only Wells Fargo EasyPay Cards come with chip technology. The chip on your card does not store personal information. Learn more about the contactless card.
  • Alerts: Stay informed of your card activity by enrolling in Wells Fargo Online, and setting up the alerts to track purchases and ATM withdrawals. Sign up for alerts or learn more.

What happens if my card has a negative balance?

If your card has a negative balance, we will not charge a fee for the negative balance. However, you must make a deposit or transfer promptly to return your card to a positive balance. A negative balance may occur if the merchant processes a transaction without an authorization or submits a final purchase amount that is greater than the original authorization (such as a restaurant tip).

Resolving issues with my card

How do I report a lost or stolen Wells Fargo EasyPay Card?

Contact us right away when your card is lost or stolen.

Sign on to Wells Fargo Online or your Wells Fargo Mobile app to request a replacement card. You can also call us at 1-800-TO-WELLS (1-800-869-3557). If your current card was customized via the Card Design Studio® service, your replacement card will have the same image.

If you lose your card while traveling outside the United States, call us collect by dialing 1-925-825-7600, and then follow the voice instructions. Find international access codes to use to contact our toll-free customer service numbers.

Please note that Wells Fargo cannot mail EasyPay Cards to foreign addresses. A Wells Fargo banker will assist you when you call.

Remember, your card comes with Zero Liability protection at no extra cost, which means that you will be reimbursed for unauthorized transactions that you report promptly.

How do I turn my Wells Fargo EasyPay Card on or off?

If you have misplaced your card and need time to find it, you can temporarily turn your card off to help prevent unauthorized card transactions. When you find it, you can easily turn your card back on. Sign on to Wells Fargo Online or your Wells Fargo Mobile app to access Turn Card On or Off. You can also call us at 1-800-TO-WELLS (1-800-869-3557).

If you think your card has been lost or stolen, call us immediately at 1-800-869-3557. You can order a replacement card online or from your Wells Fargo Mobile app.

What should I do if I find a suspicious transaction on my account?

Call the number on the back of your card immediately if you find a suspicious card transaction. Your card comes with Zero Liability protection, which means you will be reimbursed for promptly reported unauthorized card transactions. We will investigate your claim. Please refer to the Wells Fargo EasyPay Card Terms and Conditions (PDF) for details regarding your responsibility to notify us of disputes within specific timeframes. After reporting the suspicious transaction to us, you can track the status online by signing on to wellsfargo.com and going to Dispute a Transaction.

If we contact you about suspicious card activity, please review and respond promptly to verify the transactions.

What should I do if I am a victim of identity theft?

Contact us immediately at 1-800-869-3557. Find out more about identity theft. We also suggest you visit the Security Center for additional resources.