Quicken® and QuickBooks® Software Retirement

When to upgrade

As the maker of Quicken and QuickBooks (Intuit) moves toward improving its products, services, and security, the retirement of older versions of software is necessary. Generally we support the most current year plus two previous years of software. This ensures that resources are available to bring you the best possible products and customer service.

Use this table to determine if your version of Quicken or QuickBooks software is retiring or has already retired. It's important to upgrade by the Retirement Date to continue Online Banking and Bill Pay without interruption. We’ve arranged for customers to have access to a 20% discount on the newest Quicken Software and QuickBooks Software.

Software Type
Version
Retired/Supported
Service Available
Quicken for Windows
2011-2014
Supported
Direct Connect, Web Connect
2005-2010 N/A N/A
Quicken for Mac
2010 Essentials
Supported
Web Connect
2005-2007 Supported Direct Connect, Web Connect
QuickBooks for Windows
2011-2014 Supported
Direct Connect, Web Connect, iif
2005-2010 N/A iif
QuickBooks for Mac
2011-2014
Supported
Direct Connect, Web Connect, iif
2007-2010 N/A iif
Microsoft Money and Microsoft
Office Accounting for Windows
All versions
N/A
N/A

To continue Online Banking and Bill Pay with Quicken or QuickBooks, you will need to upgrade to a more recent version of software to avoid an interruption in your service. By upgrading to a more recent version, you will continue to have access to the following service features:

  • Downloading account transaction history
  • Transferring funds to another account
  • Scheduling one-time and recurring bill payments
  • Making changes to scheduled bill payments

Bill Pay Customers: It is important to note that any payments you have scheduled prior to the retirement of your version of software will continue to go out as scheduled.

Intuit Customers: To find out more about Intuit's retirement plans, please go to the appropriate website:

Intuit upgrade assistance and technical support

You can get Quicken Online Support or, for phone support, contact Quicken and a representative will call you back.

There is also a QuickBooks Online Support page, and QuickBooks includes phone support at 1-888-246-8848 during the first 30 days after you register your software.

You also get Customer Care support for installations, upgrades and QuickBooks specific error messages for 12 months after you register your software. Assistance for software defects is also available.

If you have the Intuit Support Plan for QuickBooks:

1-888-320-7276

Monday through Friday, 6 am – 6 pm Pacific Time

If you do not have the Intuit Support Plan:

1-888-320-7276

Monday through Friday, 6 am – 6 pm Pacific Time

The cost for a One-Time Support call is $49.95 per call.

Direct Connect is a technology that allows customers to connect to Wells Fargo Bank through their software. By connecting this way you can download transactions into your check register, transfer funds between authorized accounts and make Bill Pay payments all from within your software. Fees may apply.

Web Connect is a technology Wells Fargo Online Banking uses to allow customers to download account activity from within Online Banking directly into their software. Downloaded transactions are matched to transactions already in your register to avoid any duplicates.

Wells Fargo Bank offers Business Online Banking customers access to the QuickBooks .iif file format on the Account Activity Download page. This is for your convenience only and it is only meant as a way to add transactions to your check register. Please note that Intuit does not offer technical support for the .iif file format.