If a disaster damages your home, Wells Fargo Home Mortgage will help you move forward with repairs.
As soon as possible after a disaster:
Let your insurance company know if your home has been damaged. Then, call our Disaster Assistance team at:
Monday – Friday: 6:00 am – 10:00 pm
Saturday: 8:00 am – 2:00 pm
We’re here to help
Our Disaster Assistance team will give you the information you need to process your insurance check and repair the damage to your home. We will also evaluate your situation to see if there are other ways we can help.
What is the disaster relief period?
After a disaster, you may be eligible for up to 90 days of disaster relief. Late payments will not be reported to the credit bureaus or affect your credit rating during this time, and you won't be charged any late fees. If possible, you should still make your regular payments on time so your account is up to date.
What do I do with my insurance check?
Notify us as soon as you get your insurance check, or visit our insurance claim check website to learn what you will need to do before the check can be processed. Our insurance claim check website will give you the information you need to move forward with repairs.
If you have a mortgage loan with Wells Fargo, please visit our mortgage insurance claim check website.
Home equity customers
If you have a home equity loan or line of credit with Wells Fargo, please visit our home equity insurance claim check website.
What if I’m having trouble making payments after the disaster relief period?
If you are still facing financial difficulty after the disaster relief period, please call us at:
Monday – Friday: 7:00 am – 10:00 pm
Saturday: 8:00 am – 6:00 pm
Sunday: 1:00 pm – 5:00 pm
Depending on your situation, you may be eligible for additional disaster relief, a loan modification, or a repayment plan to get your payments back on track.
- For immediate help after a disaster, visit a local Wells Fargo Bank store. Call 1-800-ToWELLS (1-800-869-3557) for open locations near you.
- Federal Emergency Management Association (FEMA) website
- Red Cross website