Learn how to work with us to resolve your situation.
Completing a Loan Modification Form
Avoid delays in the process by carefully and completely filling out paperwork.
Watch video
Call your home preservation specialist if you need help.
How the Loan Modification Process Works
Your dedicated home preservation specialist will help you through every step of the application process.
Watch video
To get started, call 1-800-678-7986.
If Your Loan Modification Isn't Approved
Learn about your options if your loan modification isn't approved.
Watch video
Call your home preservation specialist if you need help.
Related information
Call 1-800-678-7986 for help with your payment issues.
Help for military personnel
Active-duty service members and their families facing payment challenges may qualify for special military benefits.
Learn more
Our commitment to homeownership
Learn how Wells Fargo is supporting sustainable homeownership.
Learn more
Where appropriate, Wells Fargo Bank, N.A. is required to inform you that, as your account servicer, we are attempting to collect a debt and any information obtained will be used for that purpose. However, if you are a customer involved in an active bankruptcy case or you received a discharge in a bankruptcy case where the account was not otherwise reaffirmed or accepted from discharge, then this notice is being provided to you for informational purposes only, and this is not a bill or a request for payment as to any such customer(s).
Equal Housing Lender
Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A.
Sign On
