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Submit Loan Modification Documents and Check Your Status

If you’re working with us on a loan modification, use our homeowner assistance website to provide required documents and track the status of your request.

How it works

1. Click Check Status below, which will take you away from to the homeowner assistance website.

2. Verify your account by entering the last 4 digits of your Social Security number, your loan number, and your property ZIP code.

3. Review your loan modification status to see where you are in the process, and what you need to do next.

4. Select the Upload Documents link and follow the instructions to submit required documents electronically. Uploading your documents allows us to start processing your request sooner than if you send them by mail or fax. 

Contact us if you need help or have questions

If you have any questions about your loan modification, call 1-800-678-7986 to speak with a home preservation specialist.

Track the status of your loan modification request. Check Status
Or call 1-800-678-7986