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Benefits for Military Personnel

Helping America's service members

The Servicemembers Civil Relief Act (SCRA) may offer protection or relief to members of the military, their spouses, partners, and dependents. Wells Fargo appreciates the service of America's military personnel. That's why we offer expanded mortgage benefits that go beyond what the SCRA requires.

SCRA benefits

With SCRA benefits you may receive:

  • Foreclosure protection.
  • Fee protection.
  • A special loan modification program for those facing financial challenges.
  • A reduced mortgage interest rate.

These benefits last for 367 days after the Active Duty period.


If you are an active duty member of the military, including the Reserves or National Guard, you may be eligible for benefits.

Military Orders

If you have been called to active duty, or are the spouse, partner in civil union, domestic partner, or financial dependent of a person who has been called to active duty, and you haven't yet made us aware of your status, please contact us as indicated below:

  • Wells Fargo Military Bank Center: Call 1-866-936-SCRA (1-866-936-7272) or fax your Military Orders to 1-877-658-4585, attention SCRA.
  • Military Orders can be submitted at any Wells Fargo branch.

If you are a service member on active duty, an eligible spouse, partner, or dependent, or currently receiving SCRA benefits, please consult with your legal advisor prior to seeking a refinance of your existing mortgage loan. In some cases, a refinance may impact your eligibility for benefits under the Servicemembers Civil Relief Act or applicable state law.

If you extend your loan term, you may pay more interest over the life of your loan.

Call 1-800-678-7986 for help with your payment issues.