Benefits for Military Personnel

Helping America's service members

The Servicemembers Civil Relief Act (SCRA) may offer protection or relief to members of the military, their spouses, partners, and dependents. Wells Fargo appreciates the service of America's military personnel. That's why we offer expanded mortgage benefits that go beyond what the SCRA requires.

SCRA benefits

With SCRA benefits, you may receive:

  • Foreclosure protection.
  • Fee protection.
  • A special loan modification program for those facing financial challenges.
  • A reduced mortgage interest rate.

These benefits last for 367 days after the Active Duty period.

Eligibility

If you are a current or recently released active duty member of the military, including the Reserves or National Guard, you may be eligible for benefits.

Military Orders

If you have been called to active duty, or are the spouse, partner in civil union, domestic partner, or financial dependent of a person who has been called to active duty, and you haven't yet made us aware of your status, please contact us as indicated below:

  • Wells Fargo Military Bank Center: Call 1-866-936-SCRA (1-866-936-7272) or fax your Military Orders to 1-877-658-4585, attention SCRA.
  • Military Orders can be submitted at any Wells Fargo branch. 

If you extend your loan term, you may pay more interest over the life of your loan.

If you are a service member on active duty, an eligible spouse, partner, or dependent, or currently receiving SCRA benefits, please consult with your legal advisor prior to seeking a refinance of your existing mortgage loan. In some cases, a refinance may impact your eligibility for benefits under the Servicemembers Civil Relief Act or applicable state law.

Call 1-800-678-7986 for help with your payment issues.

Still have questions?

Call us

Mortgage customer service
1-866-936-7272

Home equity line customer service
1-866- HE-WELLS (1-866-439-3557)

Work with Wells Fargo online

Submit your documents online at the Homeowner Assistance website.

Disclosures

  • Where appropriate, Wells Fargo Bank, N.A. is required to inform you that, as your account servicer, we are attempting to collect a debt and any information obtained will be used for that purpose. However, if you are a customer involved in an active bankruptcy case or you received a discharge in a bankruptcy case where the account was not otherwise reaffirmed or excepted from discharge, then this notice is being provided to you for informational purposes only, and this is not a bill or a request for payment as to any such customer(s).

    If you would like to receive written communications from Wells Fargo Home Lending in an alternative format, in compliance with the Americans with Disabilities Act, you can contact us at 1-866-234-8271 (Home Mortgage) or 1-866-439-3557 (Home Equity).

    For New York City residents, pursuant to New York City regulations, we request that you contact us to share your language preference.
    For Home Equity or Mortgage accounts, please contact us at 1-800-416-1472.
    For all other account types, please contact us at www.wellsfargo.com/help/contact-us.
    A translation and description of commonly-used debt collection terms is available in multiple languages on the Department's website, www.nyc.gov/dca.

    • Equal Housing Lender

  • Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A.

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