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If you’re unable to make payments and experiencing financial hardship caused by COVID-19, you may be eligible to pause your mortgage and home equity payments for up to 12 months even if you’re behind on your payments, in foreclosure, or in bankruptcy.
Because the COVID-19 national emergency has ended, new forbearance or forbearance extensions may no longer be available depending on your loan type.
You can find information about the end of the COVID-19 national emergency by contacting FEMA at 1-800-621-3362 or visiting fema.gov.
During the short-term forbearance, we won’t charge you late fees, report any additional missed payments to consumer reporting agencies, or refer your loan to foreclosure. If your loan was current when you requested assistance, we'll report your loan as current with a comment about the forbearance. The initial forbearance is 6 months. If you need additional time to recover, you can request an extension for another six months. If you have multiple accounts, forbearance must be requested and extended on each account separately.
If you’re able, you should continue to make payments because you may need to repay the outstanding balance including any missed payments or escrow shortages later.
NOTE: If you accept a forbearance, you will also be ineligible for new loans and credit from Wells Fargo — including a new mortgage or mortgage refinance, auto and personal loans, credit cards, and additional home equity funds — until your financial hardship is over and certain conditions are met like ending your forbearance and resolving any missed payments.
You can make payments — even partial payments — during forbearance or end forbearance at any time. Make a payment with online banking, call us at 1-800-219-9739, or mail your payment to the address on your monthly statement.
You may be eligible for other options besides payment suspension (forbearance).
Learn about other payment assistance options
Call 1-800-219-9739 to request, extend or end a forbearance. If your forbearance is about to end, we need to hear from you immediately.
If you’re unable to resume payments after forbearance, call 1-800-219-9739 right away. You may be eligible for one of the programs below.
Your post forbearance options may depend on your financial situation, including your loan status, type of loan, and whether or not your payments were current when the COVID-19 emergency was declared in March 2020. Learn about other payment assistance options
There is no fee for a forbearance. If you suspect you have been contacted by a scammer, please submit a complaint to the Federal Trade Commission.
Avoid anyone who asks for a fee for counseling or a loan modification, asks you to sign over the deed to your home, or asks you to make your mortgage payments to anyone other than Wells Fargo Home Mortgage.
The Servicemembers Civil Relief Act (SCRA) may offer protection or relief to members of the military, including the Reserves and National Guard, the Public Health Services, the National Oceanic and Atmospheric Administration, and their spouses, partners, and dependents. If you have recently been called to military service, send us your military service documentation by:
If you don’t currently escrow with us, you’ll need to continue paying your taxes and insurance yourself during forbearance.
If you do have an escrow account with us, we’ll continue to make tax and insurance payments during forbearance. However, an escrow shortage could result in higher payments later and ineligibility to close your escrow account.
Missed mortgage insurance payments may delay when you can remove mortgage insurance. Also, you may be required to increase flood insurance coverage and pay premiums through an escrow account. We’ll let you know what’s required.
Our sympathy is with all who have lost loved ones to COVID-19.
If our customer has died, we encourage you or an authorized representative to contact: 1-877-822-7864. We have a dedicated Life Events Team that can assist during this difficult time.
If you accept a forbearance, we'll have to cancel any loan modification currently in progress. Finalized loan modifications are not affected.
If the mortgage was modified under the Home Affordable Modification Program (HAMP) or Second Lien Modification Program (2MP) and you don't make a payment during this time, you could lose the pay-for-performance incentives.
If you had a loan modification in the past that offered principal forgiveness that was contingent on your loan remaining current, you risk losing that benefit.
Contact us to discuss the best options for your situation.
If you need help with broader financial challenges, reach out to a local HUD-approved, non-profit housing counseling agency for financial education, mortgage help services, and other free assistance. Go to HUD.gov to find an agency near you or call 1-800-569-4287 (TDD 1-800-877-8339).
Additional information on mortgage and housing assistance during the coronavirus national emergency can be found on the Consumer Financial Protection Bureau (CFPB) Federal Housing Finance Agency (FHFA) site.
If you are experiencing a financial hardship, you may be eligible for mortgage assistance programs from your state's housing finance agency or other state or local government agency.
Mortgage Customer Service
1-800-357-6675
Mon – Fri: 7 am – 10 pm
Sat: 8 am – 2pm
Central Time
Home Equity Customer Service
1-866-820-9199
Mon – Fri: 7 am – 9 pm
Sat: 8 am – 2 pm
Central Time
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Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A.
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