Am I in default if I miss a payment?
It's important for you to pay your mortgage as agreed. If you're having difficulty, please contact us right away and understand the steps in the default process:
- First month of missed payment: Your loan is overdue. You'll need to make your payment and pay a late fee charge.
- Second month of missed payment: Your loan is in risk of default. Late charges and penalties will continue to accrue.
- Third month of missed payment: Your loan is in default. Late charges and penalties will continue to accrue.
Please understand that foreclosure follows its own path and timeline, distinct from the mortgage assistance process. The foreclosure process can begin and continue even while you’re actively working with us to find options that may help you avoid a foreclosure sale. Until another option is accepted by you and us and is in place, the foreclosure process will continue.
The Wells Fargo Disaster Assistance Team can help
Was your financial hardship the result of a natural disaster, storm, accident, or other event?
Our disaster assistance team can help.
Should I stop making payments to get help?
No — don’t stop making payments. The fewer payments you miss, the more options you may have. As soon as you think you may have a problem making payments — even if you think it’s temporary — please:
- Call us at 1-800-678-7986 and be prepared to discuss in detail the reasons for your hardship or default and the amount of your gross income.
- Learn more about how we can help you.
You can also attend a nearby home preservation workshop to discuss your situation with a Wells Fargo home preservation specialist.
How can I work with you?
Your home preservation specialist will guide you every step of the way.
After you have started the loan modification process, online is usually the fastest way to work with us. Check with your Wells Fargo home preservation specialist to confirm that your loan qualifies. If it does:
- Go to our "Check Status and Submit Documents" website.
- Select “Sign on.”
- Sign on with the requested credentials. If you don't have the required information, contact your Wells Fargo home preservation specialist.
Using our online tool provides:
- Faster receipt of documents by your Wells Fargo home preservation specialist
- Faster feedback that your documents were accepted
- Access to the status of your loan modification, 24 hours a day, 7 days a week
Your completed documents also can be:
- Brought to any Wells Fargo branch
- Mailed or faxed according to the instructions in the packet you receive
No matter which option you choose:
- Include your loan number and name on each document.
- Remember to send all documents together at the same time.
Will you help me with the paperwork I'll need to fill out?
Yes — your Wells Fargo home preservation specialist will give you all the paperwork you need and will answer any questions you have. While completed documents can be brought to any Wells Fargo branch for submission, there are no home preservation specialists in the branches to answer questions.
As this video explains, accuracy, clarity, and providing all the required information are keys to filling out a loan modification application.