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Mortgage Account Basics

your Home MattersSM

The your Home Matters program is designed to provide you with resources and information to help you manage your mortgage account.

Welcome. The your Home Matters program provides information to help you manage your mortgage and make the most of your relationship with Wells Fargo. Visit any time you have a question about your account.

What does Wells Fargo do as my mortgage servicer?

Wells Fargo will handle the day-to-day tasks of managing your loan. Count on us to:

  • Process your loan payments.
  • Respond to your questions and concerns.
  • Keep track of principal and interest paid.
  • Manage your escrow account, if you have one, by making property tax and insurance payments on your behalf.

My new home will bring additional expenses. How can Wells Fargo help me keep track of my spending?

  • My Money Map helps you create your own financial plan by tracking your spending, budgeting, and savings in easy-to-understand charts. If you already manage your Wells Fargo accounts online, sign on to review your accounts and select the My Money Map tab. If you’re not managing your accounts online, enroll now.
  • With My Financial Guide, you can explore our quick articles and videos to learn the basics of personal finances and understand homebuying and homeownership maintenance expenses.
  • The your Home Matters program provides you with:
    • Practical guidance to help you effectively manage your mortgage
    • Information on saving for a college education, bubeting, using credit, and other daily money matters
    • Tips for updating your home and keeping it safe, efficient, and comfortable

How can I decide if refinancing my mortgage may be a good option for me?

Contact a Wells Fargo home mortgage consultant to discuss if refinancing makes sense for your situation.

Refinancing may be a good option if you want to:

  • Reduce your interest rate to lower your monthly payment.
  • Reduce your term to pay off your mortgage sooner.
  • Convert your mortgage loan from an adjustable rate to a fixed rate.
  • Take equity out of your home to invest in home improvements.
  • Take a co-borrower off the mortgage note.

Learn more about refinancing basics to get more information. Your home mortgage consultant can help you make an informed decision about refinancing.

What steps should I take if I want to refinance my mortgage?

If you worked with a Wells Fargo home mortgage consultant when you got your loan, that person can also help you refinance when the time comes. A link to the consultant’s name and contact information can be found on your billing statement.

If you prefer to work with a different home mortgage consultant, call us and we’ll help you find one:

1-877-937-9357
Mon – Fri: 7 am – 9 pm
Sat: 8 am – 4:30 pm
Central Time
Find a home mortgage consultant online

What if I think I’m going to have trouble making a mortgage payment?

If you think you might be late with your mortgage payment, contact us right away online or by phone or so we can talk with you about your options:

1-800-678-7986
Mon – Fri: 7 am – 10 pm
Sat: 8 am – 5 pm
Central Time

How do I update my email address and/or phone number for my Wells Fargo Online® account?

Simply sign on to Wells Fargo Online® and follow these steps:

  1. Select the dropdown next to your name.
  2. Under My Profile, select Update Contact Information.
  3. Add or update your email addresses, phone numbers, and mailing addresses as needed.