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Samsung Pay Frequently Asked Questions

How to use Samsung Pay

How do I get Samsung Pay?

Samsung Pay is automatically installed through a software update for eligible devices. If Samsung Pay is not on your device, visit this Samsung Pay support page for details on how to set up Samsung Pay on your phone.

Where can I use Samsung Pay?

Samsung Pay is accepted in-stores, in-app and online. In stores, it works almost anywhere you can swipe or tap your card. Look for the Samsung Pay logo, Contactless Symbol or card swipe at checkout.

Samsung Pay Contactless symbol shows a hand holding a chip over the indicator inside an oval outline.

Samsung Pay on your Gear smartwatch can only be used for in-store payments currently.

Which devices are compatible with Samsung Pay?

You can use Samsung Pay on eligible Samsung devices. 

Samsung Pay on Samsung Gear smartwatches must be set-up via the Gear app, installed on both your Samsung phone and smartwatch. 

For a list of Samsung devices that support Samsung Pay, please visit Samsung Pay Support.

How does Samsung Pay work?

Samsung Pay uses proprietary technology that works with both Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless digital payments. With Samsung Pay, either NFC or MST technology can be used to make contactless transactions. The key difference is that NFC requires an NFC-enabled card reader (newer technology), while MST works with most card readers. With Samsung Pay you can make transactions almost anywhere you can swipe or tap your card, as well as in-app and online. Note, not all Samsung devices support MST.

How to add your cards to Samsung Pay

How do I add my Wells Fargo cards to Samsung Pay?

There are two ways to add your Wells Fargo cards to Samsung Pay, through the Wells Fargo Mobile® app or directly through Samsung Pay. To learn how to add your eligible Wells Fargo cards directly through Samsung Pay, see the Samsung Pay instructions.

How to add your cards through the Wells Fargo Mobile app (AndroidTM)
Take the tour to see how, or follow the steps below.

  1. In your Wells Fargo Mobile app, tap Menu in the bottom bar, select Cards, then tap Digital Wallet.
  2. All eligible digital wallets will display, and then tap Samsung Pay.
  3. All eligible cards will display, tap the Add to Samsung Pay button next to the card you would like to add. Follow any additional instructions to verify and activate your card. Your card is now ready for use with Samsung Pay.

Which Wells Fargo cards can I add to Samsung Pay?

You can add most Visa® and American Express® branded Wells Fargo Debit and Credit Cards to Samsung Pay.

How do I set my Wells Fargo card as my default card in Samsung Pay?

You do not have the ability to set a default card in Samsung Pay. The last card you used or viewed in Samsung Pay will automatically appear as the card that would be used the next time you open the app. However, you can easily swipe between all the cards you have added and select a different card before making a purchase.

Can I add multiple Wells Fargo cards to Samsung Pay?

Yes, you can add up to 10 cards to Samsung Pay. You can easily switch between cards whenever you make a purchase. Devices, including the Gear smartwatch, do not share cards, so if you would like to use the same card on two different devices, you will need to add the card on each device separately.


Is Samsung Pay safe and secure for making payments? How does Wells Fargo help protect me against fraud?

The safety and security of your account information is a top priority.

When you pay with Samsung Pay and your Wells Fargo card:

  • Your actual card number is replaced with a unique digital card number, which means businesses do not see or store your full card number.
  • All Wells Fargo transactions are monitored by our 24/7 risk and fraud detection systems.
  • Purchases made with your Wells Fargo card are protected by Zero Liability protection, so you will be reimbursed for promptly reported unauthorized transactions.

Why am I being asked to verify my Wells Fargo card?

For security reasons, we may need you to provide additional verification to add your Wells Fargo card to Samsung Pay. If necessary, the Samsung Pay app will tell you how to verify your card.

What if I find unauthorized charges on the Wells Fargo card(s) I use with Samsung Pay?

Your Wells Fargo Debit and Credit Cards come with the built-in security of Wells Fargo’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, you will be reimbursed for unauthorized transactions when you report them promptly.

  • To dispute a debit card transaction, call 1-800-TO-WELLS (1-800-869-3557).
  • To dispute a credit card transaction, call 1-800-642-4720.
  • To dispute a transaction on a business card, call 1-800-225-5935.

Visit the Security Center to learn more about how to help reduce your risk of fraud and identity theft.

What if my Wells Fargo card is lost or stolen?

Please call Wells Fargo immediately and mention that you added your card to Samsung Pay. We will close your card so that no more purchases can be made. If you are in possession of your device (your device is not also lost or stolen), we may be able to update Samsung Pay with your new card information so that you can continue using Samsung Pay while you wait for your new card to arrive.

For lost or stolen ATM or debit cards, call

  • Personal Accounts 1-800-869-3557
  • Business Accounts 1-800-225-5935

For lost or stolen credit cards, call

  • Personal Accounts 1-800-642-4720
  • Business Accounts 1-800-225-5935

What if my device is lost or stolen?

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to try to find it. We recommend remotely disabling the cards from Samsung Pay.

We also recommend notifying your mobile carrier and calling the Wells Fargo number on the back of your card promptly. Mention that you added your card to Samsung Pay so we can disable your card for use with Samsung Pay. If you locate your device, you will need to add your card back to Samsung Pay before making any Samsung Pay purchases.


Does Wells Fargo charge anything to use Samsung Pay?

No. Wells Fargo does not charge a fee for customers to use Samsung Pay.

How is the Samsung Pay app different from the Samsung Gear app?

The Samsung Pay app controls the Samsung Pay service on the phone, which includes which cards are added, transactional history, etc. The Samsung Gear app is a separate app on the phone that controls the Samsung Pay service on the Gear smartwatch, which also includes what cards are added, transactional history, etc.

Where can I learn more about Samsung Pay?

To learn more about Samsung Pay, please visit the Samsung Pay site.