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Google PayTM Frequently Asked Questions

How to use Google Pay

Google Pay? What happened to Android Pay?

Google Pay has replaced Android Pay. It’s just a name change, you can still pay in stores and online with Google Pay just like you did with Android Pay.

How do I get Google Pay or upgrade from Android Pay to Google Pay?

Existing Android Pay users don’t need to do anything. Your app will automatically update.

If you’re interested in Google Pay but haven’t used Android Pay in the past, download the Google Pay app — if it’s not already on your phone — and start making fast and easy in-store and online payments. Go to Google PlayTM to download the Google Pay app.

Where can I use Google Pay?

Google Pay is accepted at millions of stores, in-app, and online. In stores, look for the Google Pay logo or contactless symbol at checkout.

Android Pay logo   

To see a list of stores, apps, and sites that accept Google Pay, click here.

Which devices are compatible with Google Pay?

For device compatibility and set-up requirements, please visit Google Pay support.

To set up Google Pay on your smartwatch, you need a compatible AndroidTM phone. To check compatibility, on your phone, visit g.co/WearCheck.

How to add your cards to Google Pay

How do I add my eligible Wells Fargo cards to Google Pay?

There are two ways to add your Wells Fargo cards to Google Pay, through the Wells Fargo Mobile® app or directly through Google Pay. To learn how to add your eligible Wells Fargo cards directly through Google Pay, see the Google Pay instructions.

How to add your cards through the Wells Fargo Mobile app (Android)

In your Wells Fargo Mobile app, tap the Profile & Settings menu icon, then tap Account Settings, and then tap Add Cards to Digital Wallets. All eligible digital wallets will display, and then tap Google Pay. All eligible cards will display, tap the Add to G Pay button next to the card you would like to add. Follow any additional instructions to verify and activate your card. Your card is now ready for use with Google Pay.

Which Wells Fargo cards can I add to Google Pay?

You can add most Visa® and American Express® branded Wells Fargo Debit and Credit Cards to Google Pay.

How do I set my Wells Fargo card as my default card in Google Pay?

The first card added in Google Pay will be the default card for payment. To make your Wells Fargo card your default card, simply tap the Wells Fargo card you prefer. You can also easily switch between cards whenever you make a purchase.

Can I add multiple Wells Fargo cards to Google Pay?

Yes, you can add multiple cards to Google Pay. Devices do not share cards, so if you want to use the same card on two different devices, you will need to add the card on each device separately.

Security

Is Google Pay safe and secure for making payments? How does Wells Fargo help protect me against fraud?

The safety and security of your account information is a top priority.

When you pay with Google Pay and your Wells Fargo card:

  • Your actual card number is replaced with a unique digital card number, which means businesses do not see or store your full card number.
  • All Wells Fargo transactions are monitored by our 24/7 risk and fraud detection systems.
  • Purchases made with your Wells Fargo card are protected by Zero Liability protection, so you will be reimbursed for promptly reported unauthorized transactions.

Why am I being asked to verify my Wells Fargo card?

For security reasons, we may need you to provide additional verification to add your Wells Fargo card to Google Pay. If necessary, the Google Pay app will tell you how to verify your card.

What if I find unauthorized charges on the card I use with Google Pay?

Your Wells Fargo Debit and Credit Cards automatically come with the built-in security of Wells Fargo’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, you will be reimbursed for unauthorized transactions when you report them promptly.

  • To dispute a debit card transaction, call 1-800-TO-WELLS (1-800-869-3557).
  • To dispute a credit card transaction, call 1-800-642-4720.
  • To dispute a transaction on a business card, call 1-800-225-5935.

Visit the Wells Fargo Fraud Information Center to learn more about helping reduce your risk of fraud and identity theft.

What if my Wells Fargo Card is lost or stolen?

Please call Wells Fargo immediately and mention that you added your card to Google Pay. We will close your card so that no more purchases can be made. If you are in possession of your device (your device is not also lost or stolen), we will update Google Pay with your new card information so that you can continue using Google Pay while you wait for your new card to arrive.

For lost or stolen ATM or debit cards, call:

  • Personal Accounts 1-800-869-3557
  • Business Accounts 1-800-225-5935

For lost or stolen credit cards, call:

  • Personal Accounts 1-800-642-4720
  • Business Accounts 1-800-225-5935

What if my device is lost or stolen?

If your Android device is ever lost or stolen, you can use Android Device Administrator to lock it remotely, create a new password, and wipe your personal information from it.

We also recommend notifying your mobile carrier and calling the Wells Fargo number on the back of your card promptly. Mention that you added your card to Google Pay so we can disable your card for use with Google Pay. If you locate your device, you will need to add your card back to Google Pay before making any Google Pay purchases.

General

Does Wells Fargo charge anything to use Google Pay?

No. Wells Fargo does not charge a fee for customers to use Google Pay.

Where can I find more information about Google Pay?

To learn more about Google Pay, please visit the Google Pay site.