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Samsung Pay Frequently Asked Questions

How to use Samsung Pay

How do I get Samsung Pay?

Samsung Pay is automatically installed through a software update for eligible devices. If Samsung Pay is not on your device, visit this Samsung Pay support page for details on how to set up Samsung Pay on your phone.

Where can I use Samsung Pay?

Samsung Pay is accepted at millions of stores, in-app and online. In stores, it works almost anywhere you can swipe or tap your card. Look for the contactless symbol or card swipe at checkout.

Samsung Pay on your Gear smartwatch can only be used for in-store payments currently.

Which devices are compatible with Samsung Pay?

You can use Samsung Pay on eligible Samsung devices. For a list of Samsung devices that support Samsung Pay, please visit Samsung Pay Support, and select Devices.

Samsung Pay on Samsung Gear smartwatches must be set-up via the Gear app, installed on both your phone and smartwatch. Android phones running Android OS version 4.4 and above support Samsung Pay on Samsung Gear smartwatches, through the Samsung Gear app. The devices must have the most up-to-date version of the Samsung Gear app installed. Access Supported Browsers for Wells Fargo minimum OS requirements.

How does Samsung Pay work?

Samsung Pay uses proprietary technology that works with both Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. With Samsung Pay, either NFC or MST technology can be used to make contactless transactions. The key difference is that NFC requires an NFC-enabled card reader (newer technology), while MST works with most card readers. With Samsung Pay you can make transactions almost anywhere you can swipe or tap your card, as well as in-app and online.

How to add your cards to Samsung Pay

How do I add my Wells Fargo Cards to Samsung Pay?

Samsung phone

  1. Open the Samsung Pay app, tap Wallet, tap +, then tap credit/debit on the home screen.
  2. Position your card in the camera frame to automatically enter your card information, or you can manually enter your card details. Then enter your card’s security code and accept the terms and conditions.
  3. Follow any additional instructions on the screen to verify and activate your card in Samsung Pay. Your card is ready for use with Samsung Pay.

Gear smartwatch

  1. Open the Samsung Gear app on your phone, tap Settings tab, tap Samsung Pay, then tap Add Card.
  2. Position your card in the camera frame to automatically enter your card information, or you can manually enter your card details. Then enter your card’s security code and accept the terms and conditions.
  3. Follow any additional instructions on the screen to verify and activate your card in Samsung Pay. Your card is now ready for use within Samsung Pay on your Gear smartwatch.

Which Wells Fargo Cards can I add to Samsung Pay?

You can add most Visa® and American Express® branded Wells Fargo Debit and Credit Cards to Samsung Pay.

How do I set my Wells Fargo Card as my default card in Samsung Pay?

You do not have the ability to set a default card in Samsung Pay. The last card you used or viewed in Samsung Pay will automatically appear as the card that would be used the next time you open the app. However, you can easily swipe between all the cards you have added and select a different card before making a purchase.

Can I add multiple Wells Fargo Cards to Samsung Pay?

Yes, you can add up to 10 cards to Samsung Pay. You can easily switch between cards whenever you make a purchase. Devices, including the Gear smartwatch, do not share cards, so if you would like to use the same card on two different devices, you will need to add the card on each device separately.

Security

Is Samsung Pay secure for making payments? How does Wells Fargo help protect me against fraud?

The safety and security of your account information is a top priority.

When you pay with Samsung Pay and your Wells Fargo Card:

  • Your actual card number is replaced with a unique digital card number, which means businesses do not see or store your full card number.
  • All Wells Fargo transactions are monitored by our 24/7 risk and fraud detection systems.
  • Purchases made with your Wells Fargo Cards are always protected by Zero Liability, so you will be reimbursed for promptly reported unauthorized transactions.

Why am I being asked to verify my Wells Fargo Card?

For security reasons, we may need you to provide additional verification to add your Wells Fargo Card to Samsung Pay. If necessary, the Samsung Pay app will tell you how to verify your card.

What if I find unauthorized charges on the Wells Fargo Card(s) I use with Samsung Pay?

Your Wells Fargo Debit and Credit Cards come with the built-in security of Wells Fargo’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, you will be reimbursed for unauthorized transactions when you report them promptly.

  • To dispute a debit card transaction, call 1-800-TO-WELLS (1-800-869-3557).
  • To dispute a credit card transaction, call 1-800-642-4720.
  • To dispute a transaction on a business card, call 1-800-225-5935.

Visit the Wells Fargo Fraud Information Center to learn more about how to help reduce your risk of fraud and identity theft.

What if my Wells Fargo Card is lost or stolen?

Please call Wells Fargo immediately and mention that you added your card to Samsung Pay. We will close your card so that no more purchases can be made. If you are in possession of your device (your device is not also lost or stolen), we will update Samsung Pay with your new card information so that you can continue using Samsung Pay while you wait for your new card to arrive.

For lost or stolen ATM or debit cards, call

  • Personal Accounts 1-800-869-3557
  • Business Accounts 1-800-225-5935

For lost or stolen credit cards, call

  • Personal Accounts 1-800-642-4720
  • Business Accounts 1-800-225-5935

What if my device is lost or stolen?

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to try to find it. We recommend remotely disabling the cards from Samsung Pay.

We also recommend notifying your mobile carrier and calling the Wells Fargo number on the back of your card promptly. Mention that you added your card to Samsung Pay so we can disable your card for use with Samsung Pay. If you locate your device, you will need to add your card back to Samsung Pay before making any Samsung Pay purchases.

General

Does Wells Fargo charge anything to use Samsung Pay?

No. Wells Fargo does not charge a fee for customers to use Samsung Pay.

Where can I learn more about Samsung Pay?

To learn more about Samsung Pay, please visit the Samsung Pay site.