If you, your family, or your friends need assistance with any of the Wells Fargo accounts you hold with us, please call 1-800-TO-WELLS (1-800-869-3557), 24 hours a day, 7 days a week.

How we can help

We know this can be a stressful time financially, so we are committed to giving affected customers additional support. Here are the ways we're proactively helping customers in FEMA-declared areas (customers impacted by the hurricanes outside these areas are also encouraged to contact us):

  • Reversing certain fees — such as late fees — for our lending products, including credit cards, auto loans, personal loans, and lines of credit
  • Waiving Wells Fargo fees for customers using non-Wells Fargo ATMs

For Wells Fargo Mortgage and Home Equity customers

Wells Fargo Home Mortgage and Home Equity customers can contact Wells Fargo to discuss potential payment and disaster assistance options or access information at our Disaster Assistance and Property Damage Support site.

Mortgage: 1-888-818-9147
Mon – Fri: 7:00 am – 11:00 pm
Sat: 9:00 am – 3:00 pm
Eastern Time

Home Equity: 1-866-355-1540
Mon – Thurs: 8:00 am – 8:00 pm
Fri: 8:00 am – 5:00 pm
Eastern Time

For Wells Fargo Auto Loan customers

  • Any customer who is impacted can request payment assistance for up to 90 days.
  • For those who may have damaged or total-loss vehicles, please call us after you have filed a claim with your insurance company. We may have options available for assisting in the filing of a Guaranteed Asset Protection (GAP) claim, if applicable.

Wells Fargo Auto:

Direct Auto: 1-800-559-3557
Mon – Fri: 8:00 am – 6:00 pm
Local Time


Indirect Auto: 1-800-289-8004

Mon – Fri: 7:00 am – 9:00 pm
Saturday: 8:00 am – 2:00 pm
Central Time

For Wells Fargo Consumer Lending customers (Credit Card, Retail Services, Student Loans, Personal Loans and Lines)

Impacted customers can contact Wells Fargo to discuss potential payment and disaster assistance options for up to 90 days.

Personal Loans: 1-877-269-6056
Mon – Fri: 7:00 am – 7:00 pm
Sat: 8:00 am – 4:30 pm
Central Time


Credit Cards and Personal Lines of Credit: 1-800-642-4720, or the number on the back of your card

24 hours a day, 7 days a week


Education Financial Services: 1-800-658-3567

Mon – Fri: 7:00 am – 8:00 pm
Central Time

For Wells Fargo Small Business Lending customers

Any customer who is impacted can request a payment deferment and waiving of late fees for up to 90 days on their Small Business Line of Credit, Small Business Credit Card, Commercial Loan, Wells Fargo BusinessLoan® Term Loan, Business PrimeLoan, Equipment Express® Loan, Commercial Equity Line of Credit, Commercial Real Estate Loan, FastFlex® Small Business Loan, or FastFlex® Small Business Line of Credit.

National Business Banking Center: 1-800-225-5935
24 hours a day, 7 days a week

 Tip 

Remember, you can access your money and accounts anytime with the Wells Fargo Mobile app. Check balances, transfer funds, deposit checks, get cash at the ATM, and more — all using your phone.

How you can help

You can donate to the American Red Cross’s hurricane relief efforts at Wells Fargo ATMs nationwide. There is no fee for using this service, and 100% of the donations will be sent to the American Red Cross. Important: Be mindful of imposters seeking contributions to false disaster relief charities. Learn how to spot and report charity scams. The American Red Cross name, emblem, and copyrighted materials are being used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion, or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, please visit redcross.org.