If you, your family, or friends need assistance with any of the Wells Fargo accounts you hold with us, please call 1-800-TO-WELLS (1-800-869-3557), 24 hours a day, 7 days a week.

How we can help

We know this can be a stressful time financially, so we are committed to giving affected customers additional support. Here are the ways we're proactively helping customers in FEMA-declared areas (customers impacted by the hurricanes outside these areas are also encouraged to contact us):

  • Reversing certain fees — such as late fees — for our lending products, including credit cards, auto loans, personal loans, and lines of credit.
  • Waiving Wells Fargo fees for customers using non-Wells Fargo ATMs.
  • For Credit Card customers, providing payment relief and suppressing any negative credit bureau reporting for 90 days.
  • Deploying Disaster Recovery Vehicles with mobile ATMs and our disaster specialists to help customers faced with payment challenges explore the options available to them. Follow our Twitter feed @Ask_WellsFargo to stay connected on available locations.

For Wells Fargo Auto Loan customers

  • Providing payment relief for 90 days.
  • Suppressing any negative credit bureau reporting for Wells Fargo Dealer Services customers for 90 days.
  • For those who may have damaged or total loss vehicles, please call us after you have filed a claim with your insurance company. We may have options available for assisting in the filing of a Guaranteed Asset Protection (GAP) claim (if applicable) or with any remaining balance on your loan after your claim has been settled.

Wells Fargo Dealer Services: 1-800-289-8004
Monday – Friday: 7 am – 9 pm
Saturday: 8 am – 2 pm
Central Time

For Wells Fargo Mortgage and Home Equity customers

  • Providing payment relief for 90 days.
  • Waiving late charges for 90 days.
  • Suppressing any negative credit bureau reporting for up to 90 days.

Wells Fargo Disaster Line for Mortgage and Home Equity customers: 1-888-818-9147
Monday – Friday: 6 am – 10 pm
Saturday – Sunday: 7 am – 5 pm
Central Time

For more information, please visit our Disaster Assistance and Property Damage Support site.

For Wells Fargo Retail Small Business customers, for 90 days

  • For all credit products, waiving late fees.
  • For all credit products, accounts will not go into delinquency if payments are not made, and for customers already not current on their payments, accounts will not age further in delinquency. Collections activity will be suspended.
  • Offering payment deferment options for customers with any of the following: Commercial Loan, Wells Fargo BusinessLoan® Term loan, Business PrimeLoan, Equipment Express® Loan, Commercial Equity Line of Credit, Commercial Real Estate Loan, FastFlex® Small Business Loan, or FastFlex® Small Business Line of Credit.
  • For those outside FEMA-declared areas, please call the National Business Banking Center number below, as similar accommodations may be available for hurricane-related claims.

National Business Banking Center: 1-800-225-5935
24 hours a day, 7 days a week


Remember, you can access your money and accounts anytime with the Wells Fargo Mobile App. Check balances, transfer funds, deposit checks, get cash at the ATM, and more — all from your phone.

How you can help

You can donate to the American Red Cross’ hurricane relief efforts at Wells Fargo ATMs nationwide. There is no fee for using this service, and 100% of the donations will be sent to the American Red Cross. As of September 7, our customers have donated over $1.5 million to the American Red Cross through our ATMs. Important: Be mindful of imposters seeking contributions to false disaster relief charities. Learn how to spot and report these scams.

For more information on Wells Fargo's support of hurricane relief efforts, please read the press release.