As you are probably aware, Equifax recently announced a large data breach of their system that is projected to impact over 143 million customers. While this was not a breach of Wells Fargo's systems, we understand that this incident is concerning to our customers.

At Wells Fargo, the security of your accounts and information is a top priority. We have a number of existing security measures to address these types of evolving threats, including strong encryption software and ongoing monitoring of suspicious activity as a means to help protect your accounts.


Here are a few things you can do to protect your information:

Check to see if you are impacted
Learn more about the Equifax breach and how you can find out if you were impacted at the Federal Trade Commission (FTC) site. Equifax also has a dedicated support team to provide additional information on steps you can take to protect your personal information. Equifax recommends that consumers contact their dedicated call center at 1-866-447-7559. The call center is open 7 days a week from 7:00 am – 1:00 am Eastern Time.




Check your credit reports
Review your credit reports to look for unauthorized accounts that are opened in your name. You can receive a free credit report once a year from each of the three major credit bureaus at annualcreditreport.com.



Consider placing a freeze on your credit
If you are interested in initiating a credit freeze or credit alert, you can visit the Federal Trade Commission's (FTC) dedicated Credit Freeze FAQs. Fees may apply.




Stay ahead of scammers by protecting your personal information
Be cautious about any unsolicited request for your personal information. At Wells Fargo, our customer service representatives may request your username to authenticate you by phone; however, we do not request your password to verify your identity.





In addition, if you are not already taking advantage of security measures that Wells Fargo offers, this is a great time to act.

Set up Account Alerts so you can be notified of withdrawals and deposits to your account, as well as any detected suspicious card activity. Monitor your transactions online and report suspicious activity as soon as it is detected.



Add an additional layer of security by creating a voice print — this is a secure way to ensure that your identity is verified when your accounts are accessed over the phone.  Call 1-800-TO-WELLS (1-800-869-3557, or 1-800-225-5935 for business customers), select option 0 for a banker, and ask them to get you started with Voice Verification.


Activate Enhanced Sign-On (two-factor authentication) via desktop for an additional layer of protection at each sign-on to Wells Fargo Online®.




Wells Fargo Credit Cards and Debit Cards are protected by Zero Liability. This means if a Wells Fargo Credit Card or Debit Card is ever used without your authorization, lost, or stolen and you provide us with prompt notification, you are protected against unauthorized transactions made at merchants, over the phone, on the Internet, or at the ATM.

If you have additional questions, feel free to contact us. Wells Fargo Online® customers, sign on and select Contact Us. If you are not a Wells Fargo Online customer, view our contact information.