Wells Fargo is committed to protecting our customers' accounts and personal information. According to the Ponemon Institute (PDF), 43% of companies have experienced a data breach since late 2013. A data breach is an unintentional release of secure information to an untrusted party that may or may not result in an attempt to access customers' accounts. While the increase in data breaches continues to impact major retailers and their customers, we can work together to help safeguard your accounts.
What we are doing
- We closely monitor account activity 24/7 and will let you know right away if we see anything unusual.
- Our multifactor security measures are activated in response to certain activities or events outside your normal banking patterns to help ensure the safety of your accounts.
- If we determine that any of your accounts, debit cards, or credit cards may be at risk for unauthorized transactions, we will contact you and take appropriate action.
What you can do
- Regularly review your account on wellsfargo.com or via Wells Fargo Mobile® Banking. Please notify us right away if you notice any suspicious transactions or unusual activity.
- Enroll in Account Alerts to receive timely notifications about activity.
- Continue to use your card with confidence. Wells Fargo Debit and Credit Cards are covered by Zero Liability protection. This means that you are not responsible for unauthorized card transactions when you notify us promptly.
- Do not respond to a suspicious email, phone call or text asking for your personal or account information. Forward any suspicious emails to firstname.lastname@example.org and then delete them.
Please see your applicable Wells Fargo account agreement and card terms and conditions for information on liability for unauthorized transactions.