Your health and safety

To our customers and clients,

As we continue to navigate the rapidly evolving COVID-19 situation, our first thought is for the safety and well-being of all individuals and businesses impacted by these difficult circumstances. In these unprecedented times, it is important that we come together to support all those impacted. At Wells Fargo, we are committed to providing you the financial access, guidance and support you need so you can focus on your well-being and your loved ones. I want to assure you that Wells Fargo will do everything in our power to continue to serve our customers and support our communities — through digital and mobile, by phone and in offices and branches as prudent. In the meantime, please stay safe and take care of yourself and your loved ones. That is what matters most right now.

Charlie Scharf, CEO

 
Use mobile and online banking for the fastest, most convenient access for many of your banking needs.

• Bank online anytime: Check balances, pay bills, transfer money, set up alerts, and more from your internet-connected computer or mobile device
• Deposit checks by phone: Just snap a picture of the front and back to deposit endorsed checks to your eligible account with the Wells Fargo Mobile^® app
• Send and receive money: Use our mobile app to move money within minutes between friends and family with Zelle^®
• Tap to pay: At checkout, you can safely pay in a touchless way with your digital wallet or contactless Wells Fargo card

Learn more about these digital tools and features

Home lending customers

If you're unable to make your payment due to COVID-19 related hardships, we're here to help by providing a 3-month payment suspension. If you need assistance beyond the initial 3 months, you have the option to extend the payment suspension for an additional 3 months, for a total of 6 months. To request this assistance, sign on to online banking and select the payment assistance alert for your mortgage account.

View more home lending-related information

Small business customers

We're committed to helping small businesses get through these tough times. The Small Business Administration's Paycheck Protection Program (PPP) gives small businesses cash flow assistance to help cover operating expenses, payroll costs, and more. 

Read the latest about this program

 

To help protect yourself: If you receive a suspicious email or text message, don't respond, click on links, or open attachments. Please know that we won't ask for confidential information—such as your card PIN, access code or online banking password—if we reach out to you.

Learn more about avoiding scams

• Safety is our top priority. We have implemented enhanced cleaning procedures and installed hand sanitizers for both customer and employee use in all of our locations following CDC and public health guidance. 
• Stay informed on how the financial markets are impacted by COVID-19 and other factors by following the Wells Fargo Investment Institute. Our strategists provide insights on the events moving the markets and how investors may want to respond. Read More
• Assisting our Communities. We're focused on the needs of the communities where we operate. The Wells Fargo Foundation is donating $175 million to help address food shortages, public health needs, small business stability, and housing security for the most vulnerable populations. Resources will be allocated via expedited grant-making at the local level and also through relief efforts with national and international organizations in order to serve the immediate needs of communities. This includes a $1 million grant to Feeding America to support their 200 member foodbanks as they work to feed people during this time of crisis, and a $10 million donation to the WE Care Fund to help our employees access assistance when necessary.
• Information on COVID-19. For more details, visit the Centers for Disease Control and Prevention (CDC) website.