To our customers and clients,
As we continue to navigate the rapidly evolving COVID-19 situation, our first thought is for the safety and well-being of all individuals and businesses impacted by these difficult circumstances. In these unprecedented times, it is important that we come together to support all those impacted. At Wells Fargo, we are committed to providing you the financial access, guidance and support you need so you can focus on your well-being and your loved ones. I want to assure you that Wells Fargo will do everything in our power to continue to serve our customers and support our communities — through digital and mobile, by phone and in offices and branches as prudent. In the meantime, please stay safe and take care of yourself and your loved ones. That is what matters most right now.
Charlie Scharf, CEO
Government stimulus payments
We know these payments are critical for so many of you. Here's the latest on receiving the payment and accessing the funds through your Wells Fargo account.
As we navigate these unprecedented times impacting our families, businesses, and financial health, Wells Fargo is committed to helping as many of our customers as possible through near-term challenges and payment relief solutions. With the changing credit and economic situation, we will focus on processing loan applications already received. We are, however, temporarily suspending taking new applications for several of our consumer and small business products and services. As the situation and credit environment continues to evolve, we will resume taking applications to support our customers on their long-term journey of financial health and progress.
Here's how we can help
If you're experiencing a hardship or have other needs, we'll work with you. We're suspending residential property foreclosure sales, evictions, and involuntary automobile repossessions. Also, on a case-by-case basis, we're offering fee waivers, payment deferrals, and other expanded assistance for credit card, auto, mortgage, small business, and personal lending customers who contact us.
Stay connected 24/7
Use mobile and online banking for the fastest, most convenient access for many of your banking needs.
- Banking online: Check balances, pay bills, transfer money, set up alerts
- Deposit checks by phone: It's as easy as snapping a photo with the Wells Fargo Mobile® app
- Send and receive money: Move money within minutes between friends and family with Zelle®
- Tap to pay: At checkout, you can conveniently pay with your digital wallet
Go to consumer digital tools and features
Go to small business digital tools and features
We're open to serve you
Branches and offices
Due to local government shelter-in-place orders and other restrictions, and for the safety of our customers and employees, we are making temporary adjustments, including reduced hours at many locations, reduced lobby access, and branch closures. Check the status of branches and offices near you.
Find a Location
Call centers
Our call centers remain open. We are experiencing higher than normal call volume with longer than usual wait times. We apologize for any inconvenience and ask for your understanding as we work to serve all of our customers.
Health and safety measures
Safety is our top priority. In all of our locations and at ATMs, we have implemented enhanced cleaning procedures and installed hand sanitizers for both customer and employee use following Centers for Disease Control and Prevention and public health guidance.
Making sense of today's markets
Stay informed on how the financial markets are impacted by COVID-19 and other factors by following the Wells Fargo Investment Institute. Our strategists provide insights on the events moving the markets and how investors may want to respond.
Assisting our communities
We're focused on the needs of the communities where we operate. The Wells Fargo Foundation is donating $175 million to help address food shortages, public health needs, small business stability, and housing security for the most vulnerable populations. Resources will be allocated via expedited grant-making at the local level and also through relief efforts with national and international organizations in order to serve the immediate needs of communities. This includes a $1 million grant to Feeding America to support their 200 member foodbanks as they work to feed people during this time of crisis, and a $10 million donation to the WE Care Fund to help our employees access assistance when necessary.
Keeping your information secure
If you receive a suspicious email or text message, don't respond, click on links, or open attachments. Please know that we won't ask for confidential information—such as your card PIN, access code or online banking password—if we reach out to you.
Learn more about avoiding scams
