To our customers and clients,
As we rise to meet the challenges brought on by the pandemic and recent events, our first thoughts continue to be about the safety and well-being of our employees, customers, and communities. In the spirit of caring for one another, we're fully committed to meeting your unique needs by providing you with financial access, guidance, and support, as well as banking solutions through digital and mobile, by phone, and in offices and branches. Although we'll be constantly adapting to our new reality, please know our dedication to assisting our customers and supporting our communities will never waver.
Charlie Scharf, CEO
Government stimulus payments
We know these payments are critical for so many of you. Here's the latest on receiving the payment and accessing the funds through your Wells Fargo account.
Here's how we can help
If you're experiencing a hardship or have other needs, we'll work with you. We're offering assistance on a case-by-case basis for customers who contact us.
Get local help
Stay connected 24/7
Use mobile and online banking for the fastest, most convenient access for many of your banking needs.
- Banking online: Check balances, pay bills, transfer money, set up alerts
- Deposit checks by phone: It's as easy as snapping a photo with the Wells Fargo Mobile® app
- Send and receive money: Move money within minutes between friends and family with Zelle®
- Tap to pay: At checkout, you can conveniently pay with your digital wallet
Go to consumer digital tools and features
Go to small business digital tools and features
We're open to serve you
Branches and offices
As the country begins to reopen, we are cautiously adjusting how we serve our customers safely. Many branches continue to expand their business hours to better assist you. Check the status of branches and offices near you.
Call centers
Our call centers remain open. We are experiencing higher than normal call volume with longer than usual wait times. We apologize for any inconvenience and ask for your understanding as we work to serve all of our customers.
Health and safety measures
Safety is our top priority. In all of our locations and at ATMs, we have implemented enhanced cleaning procedures and installed hand sanitizers for both customer and employee use following Centers for Disease Control and Prevention and public health guidance. Visit the CDC website.
Making sense of today's markets
Stay informed on how the financial markets are impacted by COVID-19 and other factors by following the Wells Fargo Investment Institute. Our strategists provide insights on the events moving the markets and how investors may want to respond.
Assisting our communities
We're focused on the needs of the communities where we operate. The Wells Fargo Foundation is donating $175 million to help address food shortages, public health needs, small business stability, and housing security for the most vulnerable populations. Resources will be allocated via expedited grant-making at the local level and also through relief efforts with national and international organizations in order to serve the immediate needs of communities. This includes a $1 million grant to Feeding America to support their 200 member foodbanks as they work to feed people during this time of crisis, and a $10 million donation to the WE Care Fund to help our employees access assistance when necessary.
Keeping your information secure
If you receive a suspicious email or text message, don't respond, click on links, or open attachments. Please know that we won't ask for confidential information—such as your card PIN, access code or online banking password—if we reach out to you.
Learn more about avoiding scams
