The Leading the Way Home program supports homeowners and their communities through home preservation events (PDF*), loan modification efforts, and a commitment to responsible lending and servicing principles.
- Using responsible lending and servicing practices, and being a national advocate for all mortgage lenders to do the same.
- Educating customers about credit management, their mortgage products, and the ongoing responsibilities of homeownership.
- Working with customers who can’t make their mortgage payments on home-retention options to prevent avoidable foreclosures.
Keeping families in their homes
Approximately three out of every four customers who fall more than 60 days behind on payments are able to avoid foreclosure when they choose to work with us. Since January 2009 we have:
- Helped more than 733,000 customers with trial or completed mortgage loan modifications
- Provided $4.1 billion in principal forgiveness on modified mortgages
- Provided face-to-face assistance to customers seeking to avoid foreclosure in more than 650 workshops nationwide.
- Hosted more than 55 of our own Home Preservation Workshops, which have been attended by 32,000 customers. See upcoming events (PDF*)
We've donated a total of $109 million to revitalize communities, assist with credit counseling, and provide home preservation options to customers, including:
- $12.13 million through our Priority Markets Program, which provides up to $250,000 to nonprofit organizations for large building or renovation projects
- $20.5 million to Habitat for Humanity
- $1.2 million commitment in equity to Rebuilding Together
- $10.4 million to housing and credit counseling agencies
Are you a homeowner who needs help?If you’re facing a financial hardship, please talk to us. The sooner we know about your situation, the more we can do to help you work through it. Call 1-800-678-7986 or get started online.
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Wells Fargo Bank, N.A. is required by the Fair Debt Collection Practices Act to inform you that if your loan is currently delinquent or in default, as your loan servicer, we will be attempting to collect a debt and any information obtained will be used for that purpose. However if you have received a discharge, and the loan was not reaffirmed in the bankruptcy case, we will only exercise our right as against the property and are not attempting any act to collect the discharge debt from you personally.