Secure Email – Wells Fargo

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Using Wells Fargo Secure Email

Wells Fargo is committed to helping protect your personal and financial information and your privacy. If we send you an email that contains your personal or account information, we encrypt the email to protect your identity and information.

We will be replacing our current secure email system with a new Secure Messaging Center that is hosted by Zix. In the coming weeks, you may receive a secure notification email that asks you to register and create a new password to access your secure emails in the new system. Please save any previous emails and attachments that you want to keep. We will retire the Voltage service on December 1, 2020 and you will not be able to access Wells Fargo Secure emails sent using Voltage after that date.

If you receive a suspicious email claiming to be from Wells Fargo, forward the email to reportphish@wellsfargo.com and delete it. Learn how to recognize fraudulent emails.

If you receive a Secure Email from Wells Fargo, please refer to the instructions within the email or follow the steps below to access, open, or respond. You may also view a User Guide (PDF).

If you forgot your password or need to change it, you can quickly reset your password following the steps outlined in the Password Reset (PDF).

Open a Secure Email – From a Desktop, Laptop or Mobile Device

To open a Secure Email, you don’t need to install software or plug-ins; however, you must be connected to the internet.

  • Open the notification Email in your Inbox.


  • Select Open Message to enter the Secure Messaging Center Log in screen.
  • If you’re a new user, you may be asked to register and create an account.
  • At this point, first-time users will be asked to create a secure email account. Returning users will be asked to enter their password.

First-time users

If you’ve never received a Wells Fargo Secure Email before, you’ll first need to register a secure email account. The first time you receive a Wells Fargo secure email, you’ll be prompted to complete a one-time sign-up form.

  • On the Secure Message Center login page:
  • Enter your email address.
  • Enter your password and confirm.
  • Select Register.
  • Follow the instructions in the email to activate your password.
  • Create a password using the following requirements:
    • Passwords must be at least 8 characters in length, and meet 2 of the following conditions:
      • Contain both alphabetic and numeric characters
      • Contain both uppercase and lowercase characters
      • Contain at least one special character, such as: ~!@#$%^&
    • Passwords cannot match email address.
  • Re-enter your password.
  • Enter your Password Hint.

Reply to a Secure Email

To respond to a Wells Fargo Secure Email, follow these steps:

  • Select Reply, Reply to All at the top or bottom of your Secure Email.
  • Compose your response and add an attachment if desired. You can also add other Wells Fargo email addresses in the CC field of the email.  
  • Click Send.

Users will receive the confirmation message below when the email is securely sent. All users will receive a copy of the message in their Sent Mail folder.

Save or download secure messages before it expires

Messages will expire in 30 days from receiving or sending. You can download or print any secure message or attachment from the Inbox or Sent Mail folders in the Secure Messaging Center.

To download the message:

  1. Open the message you want to save in the Secure Messaging Center.
  2. Select the Save Message under the More Actions drop down menu.
  3. The email contents will be saved as a .txt file format and will automatically be downloaded to your Documents folder.
  4. Ensure you store any downloaded messages or attachments in a secure location.

Reset your Password or Unlock your Secure Email

If you forget your Wells Fargo Secure Email password or lock your account, follow the steps below to reset your password:

  • Select Click Reset Your Password on the Secure Messaging Center Login screen.
    • From the Forgot your password? box click Reset, enter and verify a new password. 
    • Enter your Email Address
    • Enter your New Password and Re-enter New Password
  • Passwords must be at least 8 characters in length, and meet 2 of the following conditions:
    • Contain both alphabetic and numeric characters
    • Contain both uppercase and lowercase characters
    • Contain at least one special character, such as: ~!@#$%^&
  • Passwords cannot match email address.
  • Click Reset to change your password, you will then see the Account Change Confirmation screen.

Troubleshooting and support

If you’re unable to open or read a Wells Fargo Secure Email, follow the steps below to troubleshoot. If you’re still unable to open the message, contact the Wells Fargo team member who sent you the message for assistance.

Wells Fargo will automatically log you off from your secure email session after a period of inactivity. This reduces the risk of others accessing your information from your unattended computer or mobile device. For your security, always log off manually when leaving your device unattended.

All Users

  • Validate your login credentials.
    • Make certain your login email and password are correct. These login credentials are unique and aren’t used to access any other Wells Fargo application.
    • Refer to Reset your Secure Email password above to reset your password or login credentials.
  • Validate your internet connection.
    • You must have an internet connection to open and read Wells Fargo Secure Email. Wells Fargo uses the internet to validate your login ID and password every time you open a secure message.
    • If you lose your internet connection, please attempt to open the attachment once you reconnect.

How do I access my old Voltage secure emails?

The Voltage secure email system will be available until December 1, 2020.

  1. Open the Secure Voltage Message from your email inbox
  2. Locate the Message_zdm.html attachment
        a. Note: It may be at the bottom of the message
  3. Double Click the attachment
  4. If prompted to Save or Open, select Open
  5. Select Click to Read Message.
    screenshot secure email click to read

  6. Enter Secure Voltage password to view the message

To Search for an old Voltage Secure Message

  1. In your email software or web version, use the search feature to search for Message_zdm.html
        a. Note: This will display all possible Secure messages and you can narrow it down via the time stamp/sender/subject
  2. You can do a search by a specific sender or subject if known

To Print or Save a Secure Voltage Message

  1. Open the Secure Voltage Message from your email inbox
  2. After logging in with your password and viewing the message, click Print
  3. To save as a PDF, select print to PDF or something equivalent depending on Computer type and e-mail system
  4. If the email has an attachment, Download the attachment separately to save the attachment.
        a. Note: if you try and save or print the main email, it will not automatically
        b. Note: It is recommended to do a ‘Save As’ to denote where you want to save the attachment for later viewing or printing