Language Preference FAQs - Wells Fargo

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Language Preference Questions


What is the Language Preference?

Language Preference allows you to set your preferred language to Spanish for Wells Fargo-supported services and communications. Once set, Language Preference will apply to the following:

  • Desktop, tablet, and smartphone browser
  • Tablet and smartphone app
  • Eligible push notifications, text, email alerts and other communications and notices

Some products, services, and communications will continue to be in English until more Spanish options become available. Please note that in the case of a dispute, the English version of our terms and conditions will govern.

How do I set my language preference?

You can set your language preference online, in person, or by calling 1-800-869-3557.

You’re prompted to select your language preference during enrollment in Wells Fargo Online and during the first-time experience in the Wells Fargo Mobile® app.

When logged into Wells Fargo Online:

  • Select the Profile and Settings icon.
  • Select Language Preference.
  • Select Español.
  • Click Save.

Once it’s set to Spanish, Wells Fargo Online will appear in Spanish on Wells Fargo-supported devices, and you will start receiving eligible alerts and other communications and notices in Spanish.

Will the language preference for ATM change?

No, this language preference doesn’t apply to your ATM language selection.

How do I change my language preference for account statement and notices?

To change your account statements and notices language preference, please call 1-800-869-3557 or visit a Wells Fargo banking location.