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Language Preference Questions

What is the Language Preference?

Language Preference allows you to set your preferred language to English or Spanish for Wells Fargo-supported services and communications. Once set, Language Preference will apply to the following:

  • Desktop, tablet, and smartphone browser
  • Tablet and smartphone app
  • Eligible push notifications, text, email alerts and other communications and notices

Wells Fargo Online® and the Wells Fargo Mobile® app may not be available in Spanish to all customers and some products, services, and communications may only be offered in English. Please note that in the case of a dispute, the English version of our terms and conditions will govern.

How do I set my language preference?

You can set your language preference online, in person, or by calling 1-800-869-3557.

You’re prompted to select your language preference during enrollment in Wells Fargo Online and during the first-time experience in the Wells Fargo Mobile app.

When logged into Wells Fargo Online:

  1. Select the Welcome, YOUR NAME icon in the top right corner.
  2. Select Language Preference.
  3. Select English or Español.
  4. Click Save.

Once it’s set to Spanish, Wells Fargo Online will appear in Spanish on Wells Fargo-supported devices, and you will start receiving eligible alerts and other communications and notices in Spanish. You can always update your language preference whenever you need to.

Will the language preference for ATM change?

No, this language preference doesn’t apply to your ATM language selection.

How do I change my language preference for account statement and notices?

To change your account statements and notices language preference, please call 1-800-869-3557 or visit a Wells Fargo banking location.