Wells Fargo can help with your immediate financial needs. Customer service representatives are ready to help you 24 hours a day, 7 days a week.
|Product or Service||Phone Number|
|Personal ATM/debit cards, prepaid cards, or checks||1-800-869-3557|
|Wells Fargo Visa® Gift Cards||1-877-855-8719|
|Personal Credit cards||1-800-642-4720|
|Business ATM/debit and credit cards||1-800-225-5935|
Once you notify Wells Fargo of your lost or stolen card, we will issue you a new ATM/debit, prepaid and/or credit card with chip technology. Your replacement card will contain a new card number and expiration date. Your new card(s) can be mailed to the card address on file or to a one-time shipping address if you are traveling. To learn more about chip cards, view the FAQs or take a tour.
For lost or stolen checks, visit a Wells Fargo branch or call 1-800-TO-WELLS (1-800-869-3557). A Wells Fargo banker will work with you to take the appropriate action on your account and order any new checks needed.
What if I don’t have other payment options in the meantime?
Traveling soon or need access to your funds sooner? If you cannot wait for your replacement card to arrive, we offer a variety of solutions to meet your needs.
Instant issue debit card
A Wells Fargo Instant Issue Debit Card comes with all of the same features and benefits of your permanent card and offers an immediate, secure, and convenient way to access your money until your permanent card arrives. Visit a Wells Fargo branch to receive an instant issue debit card, which can be used immediately once we verify your identity. You may use your card for up to 30 days, or until you activate your new debit card, whichever comes first.
Rush Service for Credit Cards
In a hurry or traveling soon? We understand that you may need your credit cards sooner than our standard delivery. Contact Customer Service to discuss rush processing options based on your need. We may be able to replace your card in as little as 24 hours (additional fees may apply).
If you’re already enrolled in card alerts, we will do our best to automatically transfer your alert subscriptions to your new card number. To verify your current alerts subscription at any time, sign on to Wells Fargo Online®, and select Manage Alerts through the More menu.
If you’re not already enrolled, consider signing up for card and account alerts to stay informed about activity on your account. Get timely informative alerts on your smartphone or through email. Credit, ATM/debit, and prepaid alerts are free from Wells Fargo. However, your mobile carrier's text messaging and data charges may apply.
Get the alerts that are important to you
ATM/debit card, prepaid card, and account alerts
Alerts supplement the current fraud detection measures Wells Fargo has in place. We regularly review your accounts for out-of-pattern activity. Choose to be notified when:
- A suspicious transaction or unusual activity is detected on your account
- Your balance is above or below an amount you specify
- A withdrawal, deposit or check posts to your account
- Your daily ATM withdrawals or debit card purchases exceed an amount you choose
Credit card alerts
Get real-time updates on activity that occurs on your Visa® or American Express® credit card. Receive notifications by email, text message, or push notification for a variety of transaction types including:
- Purchases exceeding a set amount
- Cash advances at ATMs
- Purchases at a gas station
- Foreign transactions
- Online, phone, or mail purchases
How do I report a lost or stolen ATM/debit, or prepaid card?
If your card is lost or stolen, call 1-800-TO-WELLS (1-800-869-3557). You may also visit your local branch to speak with a banker. If you lose your card while traveling outside the United States: Call us collect at 1-925-825-7600 and then follow the voice instructions.
Your replacement card will have a new card number and expiration date. Your Personal Identifcation Number (PIN) will remain the same as well as your ATM and purchase daily dollar limits (DDLs).
If you have any recurring payments with your card, please provide these merchants with your new card number and expiration date.
When you receive your new card in the mail, please activate it immediately.
How do I report a lost or stolen credit card?
If your credit card is lost or stolen call 1-800-642-4720.
Please note: When you report your credit card as lost or stolen, you will receive a new card with a new account number.
Please continue to make payments as usual except for amounts in dispute. If you are enrolled in Automatic Payment or Overdraft Protection services, these services may be temporarily unavailable for up to 72 hours while we set up your new account.
When will my permanent card arrive in the mail?
Your permanent card will arrive in the mail within 5 to 7 calendar days. Once you receive your permanent card, please activate it.
For ATM/debit cards and prepaid cards, you can start using it with your existing PIN. If you obtained an instant issue debit card, please be sure to destroy it once you activate your permanent card.
If you do not receive your permanent card, please call us. Bankers are available to assist you 24 hours a day, 7 days a week.
How do I report lost or stolen checks?
Visit a Wells Fargo branch or call 1-800-TO-WELLS (1-800-869-3557) to report your checks lost or stolen.
A Wells Fargo banker will work with you to take the appropriate action on your account and order any new checks needed.
How do I activate my new Wells Fargo card?
You may activate your new card by calling the number located on the sticker affixed to the front of your replacement card.
For ATM/debit and prepaid cards, you can also activate your card by using it at any Wells Fargo ATM and entering your Personal Identification Number (PIN).
For consumer credit card, you can also activate your card online.
Why doesn’t the instant issue debit card my banker gave me contain my name?
The instant issue debit card is specially prepared for Wells Fargo customers to provide immediate access to the money in your account. Merchants can verify card ownership by checking your signature on the back of the card against your identification.
What if I’m an Apple Pay® or Android PayTM customer and lost my Wells Fargo Debit, Prepaid or Credit Card?
Please call Wells Fargo immediately at 1-800-869-3557 and mention that you are a Mobile Wallet customer. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from your device.