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Text Banking and FastLook Questions

Text Banking

How does text banking work?

Once you’re signed up, you can text us to quickly get account information without signing on. Just send one of our commands to 93557 (WELLS) to automatically receive account information, account activity, and more in seconds.

For example: Need to check your balance while waiting in line to make a purchase? Text BAL ALL to 93557 and we'll automatically reply with your account balances in seconds.

What number should I send texts to?

Text commands to us at 93557 (WELLS). Please add this number to your mobile contact list for easy access.

How is text banking secure?

Text banking is secure because:

  • You view accounts by nicknames you set, not account number.
  • No detailed personal information sent.
  • Text banking won’t send unsolicited text messages.
  • It’s covered by our Online Security Guarantee.

What are the text banking commands?

  • ACT: View account activity on your primary account. To view account activity of another account, include the account nickname. Example: ACT VISA
  • BAL: Receive the balance of your primary account. To receive the balance of another account, include the account nickname. Example: BAL SAV
  • BAL ALL: Receive the balance of all your enrolled accounts
  • COM: Receive a list of all text banking commands
  • DUE: View information for your credit card account(s)
  • TRA: Transfer funds between your Wells Fargo Checking and Savings accounts and to your Wells Fargo Credit card
  • HELP: Get Wells Fargo contact information
  • STOP TEXT: Disable text banking

Will text banking work on my phone?

Text banking requires a mobile carrier that supports text messaging. Check with your carrier for details about text messaging charges.

Does my mobile carrier support text banking?

Text banking is supported by many carriers; however, some pre-paid plans do not support text banking. Check with your individual carrier to confirm availability. 

Are text commands case-sensitive?

No, commands can be sent in lowercase (bal) or all capital letters (BAL).

What should I do if I get a new phone number?

If you have a new mobile number, make sure to update your contact information.

FastLook

What is FastLook?

FastLook allows you to view certain account information at a glance without signing into the Wells Fargo Mobile® app on supported Apple® and AndroidTM phone devices. You can check balances quickly, with one swipe.

With FastLook, you can select up to five eligible accounts that will have their balances displayed when you use this feature, and you can also view reminders of Bill Payments that are due.

Once you’ve set your FastLook preferences, you can view these balances or reminders easily, without signing in to the app.

How do I enable FastLook on my device?

To enable FastLook:

  • When logged into the Wells Fargo Mobile app, select the Menu icon.
  • Under Settings, select FastLook.
  • Select the accounts for which you would like to see the balance information. Select Bill Payment reminders if you would like to see Bill Pay payments that are due.
  • Select Save.

FastLook is available only on the Wells Fargo Mobile app. If you are using the mobile browser, this feature will not be available.

How do I access FastLook once it is enabled?

To access FastLook:

  • Access FastLook simply by selecting the Wells Fargo Mobile app on your device.
  • On the Wells Fargo Mobile app home page, tap or select the pull-down icon.
  • Your FastLook content will display according to your settings.

FastLook is available only on the Wells Fargo Mobile app. If you are using the mobile browser, this feature will not be available.

What information will display on the FastLook screen?

Based on your FastLook settings, the following information will be displayed:

  • Available balances for your selected Wells Fargo deposit accounts.
  • Current balances for your selected Wells Fargo credit card accounts.
  • Reminders for Bill Pay payments that are due.

Can I complete any transactions within FastLook?

No. You must sign onto the Wells Fargo Mobile app or mobile browser to complete any transactions.

Is FastLook secure since I don’t have to sign on to view it?

  • We do not store your password.
  • We do not display your full account numbers.
  • 128–bit encryption masks sensitive information.

Will the information displayed within Fastlook be visible to anyone with whom I might share my device?

When FastLook is enabled, anyone who has access to the Wells Fargo Mobile app on your device could see the account information you have chosen to display in Fastlook.

As we recommend that you never share personal account information with anyone, we also recommend that you disable FastLook prior to sharing your device.

How do I disable FastLook on my device?

There are two ways to disable FastLook.

  • Select the Disable option displayed at the bottom of all FastLook screens.

OR

Complete the following steps:

  • When signed into the Wells Fargo Mobile app, select the Menu icon.
  • Under Settings, select FastLook.
  • Uncheck all of the FastLook options you’ve previously selected.
  • Select Save.