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Profile Questions

How do I change my name on my accounts?

To change your name on your accounts, please take your updated photo ID and an original or a certified copy of any supporting documents (i.e. marriage certificate, divorce decree, or other court orders) into your nearest Wells Fargo branch. We will copy and retain a portion of these documents (typically the first page, the page indicating the name change, and the page that bears the stamp of the court, court clerk, decree date, and/or judge's signature) and we will update our records and your signature card with your new name. We will also send you a new Debit/ATM Card and/or Credit Card.

How do I change my address?

Change your address through Wells Fargo Online®, or access Profile and Settings through the More menu if you are already signed on. Or you change your address by phone. Customers with personal accounts should call 1-800-TO-WELLS (1-800-869-3557). Small business customers should call 1-877 CALL WELLS. The change will take effect in three business days.

If your new address is outside of the United States, please sign on to Wells Fargo Online and select Contact Us through the More menu to send an email with the new address information and we will update our records.

How do I change my email address or add another one?

Add or change your email address by signing on to Update Contact Information , or access Profile and Settings through the More menu if you are already signed on. Or you can call 1-800-956-4442.

If you receive electronic delivery of brokerage Statements & Documents, you will need to sign on to Online Brokerage, select Statements & Documents and then select the Delivery Preferences Quick Link to modify the email address to which your notifications are sent.

How do I add or remove an owner or signer on my account(s)?

To add an owner or signer to your account, both you and the additional owner or signer must visit a Wells Fargo branch. Once we identify you and the new owner or signer, we will update your signature card.

To remove the name of a signer from a joint account, you will need to close your joint account and open a new account. For assistance, please call 1-800-TO-WELLS (1-800-869-3557) or visit a Wells Fargo branch.

How do I set up other users to access my accounts?

You can assign view-only account access to anyone who needs it — for example, your financial consultant or accountant.

Set-up is easy

Just sign on to Wells Fargo Online, access Use Account Access Manager through Profile and Settings in the More menu.

You’ll be able to add users and choose which accounts they can view. You’ll also choose unique usernames and passwords for the individuals you add.

You’re in control

You maintain security by controlling who has access and the accounts they can view, and you can cancel access at any time. And since users will have view-only access, they won’t be able to complete transactions or pay bills.