Profile Questions

How do I change my name on my accounts?

To change your name on your accounts, please take your updated photo ID and any supporting documents (i.e. marriage certificate, divorce, or other court orders) into your nearest Wells Fargo location. We will update our records and your signature card with your new name. We will also send you a new Debit Card and/or Credit Card.

How do I change my address?

Change your address online, (or select the Update Contact Information link on the Account Services page if you’re already signed on). Or you change your address by phone. Customers with personal accounts should call 1-800-TO-WELLS (1-800-869-3557). Small business customers should call 1-877 CALL WELLS. The change will take effect in three business days.

If your new address is outside of the United States, please sign on to Wells Fargo Online® and click Contact Us to send an email with the new address information and we will update our records.

How do I change my email address or add another one?

Add or change your email address by signing on to Update Contact Information (or select the Update Contact Information link on the Account Services page if you’re already signed on). Or you can call 1-800-956-4442.

If you receive electronic delivery of brokerage Statements & Documents, you will need to sign on to Online Brokerage, select Statements & Documents and then select the Delivery Preferences Quick Link to modify the email address to which your notifications are sent.

How do I add or remove a signer on my accounts?

To add a signer to your account, both you and the signer must visit a Wells Fargo location. Once we identify you and the new signer, we will update your signature card.

To remove the name of a signer from a joint account, you will need to close your joint account and open a new account. For assistance, please call 1-800-TO-WELLS (1-800-869-3557) or visit a Wells Fargo location.

How do I set up other users to access my accounts?

You can assign view-only account access to anyone who needs it — for example, your financial consultant or accountant.

Set-up is easy

Just sign on to Wells Fargo Online®, go to Account Services, and select Enroll to Manage Users under the Manage Users heading.

You’ll be able to add users and choose which accounts they can view. You’ll also choose unique usernames and passwords for the individuals you add.

You’re in control

You maintain security by controlling who has access and the accounts they can view, and you can cancel access at any time. And since users will have view-only access, they won’t be able to complete transactions or pay bills.