Privacy and Security Questions

How can I find out more about your privacy policy?

To understand how we use and protect customer information, read our Privacy Policy.

How can I change my privacy preferences or opt out of marketing messages?

You can change your privacy preferences online (or select the Change Privacy Preferences link in the My Profile section of the Account Services page if you’re already signed on). Or call 1-888-528-8460.

Is it safe to bank and pay bills online?

When you sign up for Wells Fargo Online, you create a unique username and password so you - and only you - can access your accounts. For over 160 years, Wells Fargo has been a leader in standards for account security. Today, we remain as committed as ever and utilize proven technology to protect your personal and financial information and your privacy. Learn more about how we protect you online.

We guarantee that you will be covered for 100% of the funds in your Wells Fargo account in the unlikely event that someone you haven’t authorized removes those funds through our Online Services, which includes mobile banking. You are responsible for protecting your password and account information and for providing prompt notification of an unauthorized transaction. Additional terms and conditions apply.  Certain products are excluded.  Visit our online security guarantee for more information.

How can I protect myself from fraud?

Learn how to recognize common methods fraudsters use and review our fraud prevention tips to help protect your account and personal information.