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Pop-Up Window Questions

What is a pop-up window?

Pop-up windows are small Web browser windows or ads that appear over or under the Web page you are currently viewing. They are frequently used for advertising and open automatically whether or not you want to see them. But they may also open at your request and show help text or another page of a site.

Occasionally, a new browser window may open when you click on a link on our site. These user-initiated pop-up windows only open after you request them by clicking on a link. Wells Fargo does not use pop-up windows to collect personal information or to advertise.

So if Wells Fargo doesn't use pop-up advertisements, why do they sometimes appear on your website?

Some software, such as free music-sharing programs or screensavers, display pop-up advertisements at random intervals based upon your Web-surfing habits.

Although some of these software programs may simply present annoying pop-up advertisements, others may also contain "Trojan horse" programs similar to a computer virus. If your browser security is turned to low, these programs are sometimes able to install themselves just because you visited certain websites.

Several companies offer software that will allow you to rid your computer of these unwanted programs. Although Wells Fargo does not endorse a specific program, you can learn more about the alternatives available by searching the term "adware" in your favorite search engine.

How does a pop-up blocker work?

Your pop-up blocker prevents pop-up windows from opening, depending on the pop-up blocker settings you have chosen. For Windows XP users using Internet Explorer, setting the pop-up blocker to "High" will usually block all pop-ups (both automatic and user-initiated), while setting pop-up blocker to "low" will allow all pop-ups to display.

Some links on the Wells Fargo website do not work. How do I access this information?

If you click on a link that does not work, you may have pop-up blocking software on your computer or a pop-up blocker enabled in your browser. These programs sometimes interfere with the opening of user-initiated pop-up windows you do want to see, as well as automatic pop-ups you don’t want to see. (Another reason a link may not work is that you have JavaScript disabled. This may be something you did manually, or it may be because you set your browser security settings to high.) 

To open the link, you can either disable your pop-up blocker or hold the CTRL key while clicking on the link. For Windows XP users using Internet Explorer, you may see an information bar appear below the address bar on your browser notifying you that a pop-up window has been blocked. Click on this information bar and choose "temporarily allow pop-ups," then click the link again to open the pop-up window.

You can also choose: 

  1. Always allow pop-ups from this site. 
  2. Enter * to the address of website to allow box. (Don't forget to include the *). 
  3. Click Add.

How do I change the Pop-up Blocker settings in Internet Explorer?

On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings. Then choose one of the following: 

  • High: Block all pop-ups 
  • Medium: Block most automatic pop-ups
  • Low: Allow pop-ups from secure sites

We recommend that you choose the default Medium setting.