Your Wells Fargo checking and savings statements provide you with information regarding your monthly service fee (excludes Portfolio by Wells Fargo®, retirement, HSA, IOLTA, RETA, and analyzed accounts). Below are some answers to common questions about the monthly service fee summary.
If you have a question about a fee you were charged on a consumer account, please contact a Wells Fargo Phone Banker at 1-800-869-3557, 24 hours a day, 7 days a week, or visit a Wells Fargo branch. For business account questions, please contact the National Business Banking Center at 1-800-225-5935, 24 hours a day, 7 days a week, or visit a Wells Fargo branch.
Monthly Service Fee Summary
What is a fee period? How does the fee period relate to my monthly service fee summary?
Checking and savings account statements have an individualized monthly service fee summary that shows the fee period for the account. The fee period is the range of dates we use to calculate monthly fees.
The date range of your statement period is located at the top of your account statement. The statement provides you a record of all transactions posted during that period. Saturdays, Sundays, and federal holidays are non-business days. Transactions occurring on these days will be posted on the next business day.
How will my monthly service fee be calculated if my fee period ends on a weekend?
If your fee period ends on a weekend, your monthly service fee will be calculated and posted to your account on the last business day of the fee period.
I see “You Paid” in the monthly service fee summary of my statement. Does that mean I need to pay a fee?
If you see a dollar amount in the “You Paid” column, it is the monthly service fee amount your account was already charged for the fee period. The monthly service fee will be reflected in the Transaction History section of your account statement. You do not need to take any action.
What does the check mark mean on my monthly service fee summary?
On your statement, we provide a list of different options that can help you avoid the monthly service fee. The check mark appears next to each of the ways to avoid the monthly service fee you met during the fee period.
How do monthly service fee discounts work?
The monthly service fee summary tells you if your account is eligible for a monthly service fee discount. If you do not meet the requirements to avoid the monthly service fee, but are eligible for a discount, your monthly service fee amount will be adjusted.
What is considered a qualifying direct deposit and how is the total amount calculated?
A qualifying direct deposit is an electronic deposit of your salary, pension, Social Security or other regular monthly income to your account by your employer or outside agency. If your account has a cumulative direct deposit requirement, we will add up the amounts posted to your account for all of your direct deposits during each fee period. Click here to learn more about direct deposit
How is my combined balance calculated?
Your combined balance is the total balance of your checking account plus any other eligible accounts that are linked to your checking account. We total up all of your linked account balances one day prior to the last business day of your monthly fee period to determine your combined balance.
Why is the fee information in the monthly service fee summary different from the information I recently received as a message in my statement?
The fee information included in the monthly service fee summary on your statement is accurate as of the date of the fee period provided.
From time to time, information on your account may change. Wells Fargo will communicate these changes on your account via statement message, statement insert or letter in advance of the change to your account. Please refer to the effective date for when these changes will take place.
I recently switched to a new account. Why does the monthly service fee summary show the monthly service fee for my old account?
The monthly service fee summary provided is based on the fee period of your previous account. The monthly service fee summary for your new account will appear on your next statement.
What fees other than monthly service fees are calculated monthly for my consumer account?
If applicable, the check image option and document copy fee is calculated and posted to your account on the last business day of the monthly fee period.
What fees other than monthly service fees are calculated monthly for my business account?
Other fees that are calculated and posted to your business account on the last business day of the fee period include check image option, document copy, transactions, deposited item, cash deposited, coin ordered, currency ordered and money services business fees. If applicable on your account, these monthly fees are in addition to your monthly service fee.
I noticed a change in my monthly service fee, how can I avoid the fee?
Your checking and savings accounts are subject to a monthly service fee even if a fee was not assessed in the past. You can avoid this fee by meeting the requirements found in the monthly service fee summary included on your statement.
I would like to switch to a different type of account that would allow me other ways to avoid the monthly service fee. What are my next steps?
For our most popular consumer checking accounts, please review our Consumer Checking Comparison Chart to see some of your options. Then call a Wells Fargo Phone Banker at 1-800-869-3557, 24 hours a day, 7 days a week, to ask us to convert your account. You can also visit a Wells Fargo branch and ask your banker for a complimentary financial review.
For Business account related questions, please review the Business Checking Comparison Chart. Then call the National Business Banking Center at 1-800-225-5935, 24 hours a day, 7 days a week, to ask us to convert your account. You can also visit a Wells Fargo branch and ask your banker for a complimentary financial review.
What posted debit card purchases/payments are included in the 10 or more posted debit card purchases/payments requirement option to avoid the monthly service fee for select checking accounts?
The following posted debit card purchases/payments are included:
Debit card purchases (PIN/signature/online/phone): The debit card or debit card number must be used for the purchase AND the debit card purchase must post to this checking account during the fee period.
Debit card payment(s) (one-time or recurring payment): The debit card or debit card number must be used for the payment AND the debit card payment must post to this checking account during the fee period. Examples include: Utility Bill / Gym Membership.
The following transactions are not Included:
- Any transaction at an ATM (Wells Fargo or non-Wells Fargo) – for example:
- Withdrawing money
- Purchasing stamps
- Transferring money
- Making a payment to a Wells Fargo Loan/Line of Credit
- ACH (Automated Clearing House) transactions. Generally ACH transaction(s) are set up using your checking account number and routing number – NOT a debit card number. If the debit card or debit card number is not used to set up the transaction it will not count.
Debit card purchases and debit card payments must post during the fee period to be counted toward the total of 10 or more. The dates of your fee period are located in the “monthly service fee summary” section of your statement. Transactions received after the applicable cut-off time or on a non-business day (Saturday, Sunday and federal holidays) are posted on the next business day. Please see the Consumer Account Fee and Information Schedule for additional information on Monthly Fees.
Do Portfolio by Wells Fargo® statements have a monthly service fee summary?
The Portfolio by Wells Fargo statement does not have a monthly service fee summary at this time. The Portfolio by Wells Fargo program has a $30 monthly service fee, which can be avoided when you meet one of the following statement-ending qualifying balances:
- $25,000 or more in qualifying linked bank deposit accounts (checking, savings, time accounts (CDs), FDIC-insured IRAs) OR
- $50,000 or more in any combination of qualifying linked bank, brokerage (available through our brokerage affiliate Wells Fargo Advisors®) and credit balances (including 10% of mortgage balances, certain mortgages not eligible).
More about the Portfolio by Wells Fargo program
- To help you keep track of the balance in your qualifying accounts, you may find it helpful to view all your accounts online. Please call us at the number below for assistance with linking your Portfolio by Wells Fargo program to Wells Fargo Online Banking.
- If you think your combined balance may fall below the minimum statement-ending qualifying balance requirement to avoid the monthly service fee, please call us to discuss other account options that may be better suited to your needs.
Please refer to your Consumer Account Fee And Information Schedule for additional information about the Portfolio by Wells Fargo program. If you wish to speak to a banker, the Wells Fargo Premier Banking TeamSM is available to assist you 24 hours a day, 7 days a week at 1-800-742-4932.