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Online Banking Enrollment Questions

Top questions

What will I need to enroll?

  1. ATM/debit or credit card number or Wells Fargo account or loan number
  2. Social Security or Tax ID number
  3. Access to your email
  4. Enroll in Wells Fargo Online® from your smartphone, desktop, or tablet

To learn how we protect and use your information, read our privacy policies.

How do I access my accounts through Wells Fargo Mobile®?

You’ll first need to enroll in Wells Fargo Online from your smartphone, tablet, or desktop.

You can also download and use the Wells Fargo Mobile app to enroll and manage your accounts while on the go.

What are the best practices for creating a password?

Use:

  • A unique password not used anywhere else.
  • Upper and lower case letters along with numbers and special characters (@, %, &, #).

Don’t use:

  • Your username or email address.
  • Personal information (your name, phone number, etc.).

Avoid:

  • Writing down your password.
  • Sharing your password with anyone.
  • Saving your password in a browser.

What are the best practices for creating a username?

Create a unique username not used anywhere else. Don’t use any part of your email address or personal information such as your name, street name, phone number, or Social Security number.

Memorize your username, and do not write it down.

General questions

How do I access my Wells Fargo accounts online?

Enroll in Wells Fargo Online from your smartphone, desktop, or tablet for secure online access to your accounts. Once you’ve enrolled, you’ll receive an email confirmation, and you’ll be ready to sign on and manage your accounts.

How do I get a username and password?

Enroll in Wells Fargo Online from your smartphone, desktop, or tablet for secure online access to your accounts. During the enrollment process, you will select a username and password.

Once enrolled, do not share your username or password with anyone. We recommend you select a unique username and password, and memorize it rather than writing it down.

How do I access my business accounts online?

Enroll in Wells Fargo Business Online® from your smartphone, desktop, or tablet for secure online access to your business accounts. You’ll need:

  1. ATM/debit or credit card number or Wells Fargo account or loan number
  2. Social Security or Tax ID number
  3. Access to your email

If you are a business customer, please enter your personal Social Security or Tax ID number (not your Employer Identification Number), so that we can identify you as an individual and verify your authorization for online access to the account number you enter. We will provide you online access to all eligible business and personal accounts, provided you have proper signing authority on the account(s).

Depending on the types of accounts you have and your relationship to these accounts, your accounts will appear in one or more views.

I just opened a new account but I don't see it through Wells Fargo Online. What should I do?

Sign on to manage online account access information. Eligible personal and business accounts include checking and savings, credit card, mortgage, home equity accounts, personal loans and lines of credit, commercial loans, business lines of credit, auto loans, student loans, brokerage, IRAs, and CDs (Time Accounts).

If you do not see the account you want to add, please call 1-800-956-4442.

Is there a charge to access my accounts through Wells Fargo Online?

No. There’s no monthly or per transaction fee for accessing your accounts online. If you use Wells Fargo Online with Quicken® or QuickBooks® fees may apply.

Is there a charge to use Wells Fargo Online Bill Pay?

No. There's no monthly service fee to use Bill Pay. Please review the fees associated with some of our online services.

Are there any fees associated with online services?

Please review the fees associated with some of our online services.

Why do I need to validate my email address?

As a Wells Fargo Online customer, you are required to maintain a valid email address with us to ensure you can receive important information about your Wells Fargo accounts and receive timely notices when your online documents are available.

How do I validate my email address?

You will receive an email from us with the subject line “Please complete your Wells Fargo Online enrollment.” Follow the instructions in that email to return to Wells Fargo Online. You will be asked to enter the username and password you selected and read and accept required agreements to complete your enrollment. You have 21 days from the day you began the process to complete your enrollment.

If you can’t find the email that we sent you, sign on to Wellsfargo.com, and select “Resend Email” from the Check Your Email screen presented.

How do I get an email address?

A number of internet service providers offer free email services.