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eBill Questions

How can I receive bills online?

If you are a Bill Pay customer, you may be able to activate electronic bills (eBills) for your payees that offer them. You will receive and view these online versions of your paper bills through Bill Pay at no extra charge.

Sign on to Bill Pay and click the Activate eBills link (or just look for an eBills icon like the one below) adjacent to your payee name on the Overview, Payees, or eBills screen to request electronic billing from your payees that offer electronic bills.

We will notify you after your electronic bill activation is successful. (Please allow up to ten business days.) If we encounter any problems setting up an electronic bill with your payee, we will notify you.

Not a Bill Pay customer?

If you have a Wells Fargo Checking Account, there are two ways to enroll for Bill Pay:

Then, to set up eBills, sign on to Bill Pay and follow the instructions above.

Which payees offer electronic billing?

You can receive eBills from participating merchants, such as your phone, utility and insurance companies, department stores, and more.

Please refer to the list of payees that currently offer eBills. Look for payees that offer electronic billing when you are adding your payees. They are marked with the eBill symbol in the Add Payee list and on other pages.

Note: Payees may not offer eBills in all areas. If we encounter any problems setting up an electronic bill with your payee, we will notify you.

How is an electronic bill different from a paper bill?

The only difference between an electronic bill and a paper bill is that you receive an electronic bill online. Although the eBill may display information differently, it includes all of the information you receive in your paper bill, and the frequency of the bill remains the same.

You can print the eBills for your records. And, unlike with paper bills, eBills offer you the option to:

  • Receive email alerts when eBills are received, before they’re due, and when your payments are sent.
  • Set up automatic payments for eBills, even if the amount varies month to month.

Will I pay more for electronic bills?

No — electronic bills are part of your Bill Pay service. There is no extra charge for electronic bills.

If I sign up for electronic bills, will I continue to receive my bill in the mail?

This depends upon the payee. Some payees will stop sending paper bills after you sign up for electronic bills, and others will continue to send you paper bills. Some payees continue to send paper bills for the first few months after you start receiving your bill online.

When you activate eBills for your Payee, be sure to read the eBillers terms and conditions carefully when available.

How soon after requesting electronic bills from a payee will I start receiving my bill online?

This varies by payee. In some cases you will begin receiving electronic bills immediately after you receive notice that the activation request was successful. In other cases, you will begin receiving electronic bills with your next statement cycle.

Until you receive your first bill electronically, you should continue to pay any bills you receive through the mail.

How long will I have access to my bill detail online?

Your payee determines the amount of time your bill detail is available. Many billers have bill detail available up to six months. The length of time your bill detail is available ranges from four weeks to six months.

How do I stop receiving my bill online?

  1. Sign on to Bill Pay and click the Payees tab.
  2. Click on the name of payee you would like to stop receiving eBills from.
  3. Click on Stop Receiving This Bill Online in the eBill Options section of the Payee Information screen.
  4. Click OK when you receive the confirmation message.

Please allow up to 10 business days for this to take effect. Until your payee acknowledges the request, the eBill Receipt Status will display "Pending Deactivation" and we will continue to display eBills to you during this period.

Why can't I set up electronic bills?

Here are some possible reasons that your request for electronic bills may not be successful:

  • You are receiving the bill electronically elsewhere. Some payees do not allow you to view your bill at more than one Web site.
  • You are not the primary account holder for the bill.
  • The account number you entered is incorrect.
  • You did not use the exact spelling of your name and address as it appears on bill.

If we encounter any problems setting up an electronic bill with your payee, we will notify you. At that point, if you have further questions, please contact your payee, as Wells Fargo will be unable to supply any additional information.

Whom should I call if I have questions about my electronic bill — Wells Fargo or my payee?

If you have questions about the contents of your bill, such as questions about specific charges, please contact your payee.

If you have questions about viewing and/or paying the electronic bill through Wells Fargo Bill Pay, contact Wells Fargo Online Customer Service at 1-800-956-4442.