Navegó a una página que no está disponible en español en este momento. Seleccione el enlace si desea ver otro contenido en español.

Página principal

eBill Questions

What are eBills?

Electronic bills (eBills) are online versions of paper bills that you receive, view, and pay through Bill Pay. The only difference between an electronic bill and a paper bill is that you receive an electronic bill online, not through the mail.

Although it may look different, all of the information from your paper bill is presented online, and the frequency of the bill remains the same. You can print eBills for your records, and set reminders for yourself to pay the eBill when payment is due.

How do I activate eBills?

You can activate eBills for participating payees from the Bill Pay home screen, the Manage Payee screen for that payee, or while you’re setting up a new payee. You’ll fill out some account and billing information, so you may want to have a paper bill handy for reference.

Once you activate eBills, you can choose to pay that eBill manually or set up automatic payments.

Please be sure to read the eBiller’s terms and conditions carefully when available. Sometimes signing up to receive an online bill means that your paper bills will be turned off, but this should be stated in the eBiller’s terms and conditions.

Will I pay more for electronic bills?

No — electronic bills are part of your Bill Pay service. There is no extra charge for electronic bills.

If I sign up for electronic bills, will I continue to receive my bill in the mail?

This depends upon the payee. Some payees will stop sending paper bills after you sign up for electronic bills, and others will continue to send you paper bills. Some payees continue to send paper bills for the first few months after you start receiving your bill online.

When you activate eBills for your Payee, be sure to read the eBillers terms and conditions carefully when available.

How soon after requesting electronic bills from a payee will I start receiving my bill online?

This varies by payee. In some cases you will begin receiving electronic bills immediately after you receive notice that the activation request was successful. In other cases, you will begin receiving electronic bills with your next statement cycle.

Until you receive your first bill electronically, you should continue to pay any bills you receive through the mail.

How long will I have access to my bill detail online?

Your payee determines the amount of time your bill detail is available. Many billers have bill detail available up to six months. The length of time your bill detail is available ranges from four weeks to six months.

Why can't I set up electronic bills?

Here are some possible reasons that your request for electronic bills may not be successful:

  • You are receiving the bill electronically elsewhere. Some payees do not allow you to view your bill at more than one Web site.
  • You are not the primary account holder for the bill.
  • The account number you entered is incorrect.
  • You did not use the exact spelling of your name and address as it appears on bill.

If we encounter any problems setting up an electronic bill with your payee, we will notify you. At that point, if you have further questions, please contact your payee, as Wells Fargo will be unable to supply any additional information.