Online Check Image Questions

Overview

What is an Online Check Image?

An Online Check Image is a digital copy of a check you wrote that has posted to your checking or savings account.

How do I view an Online Check Image?

Sign on to Wells Fargo Online® and go to Account Activity. Click View next to the check you would like to see.

Why do I need Online Check Images?

It's quicker than requesting a paper copy of a check you've written. You can view an image of your check online immediately, while it can take up to 10 business days to receive a paper copy by mail.

Do all accounts offer Online Check Images?

Currently, Online Check Images are available for checking, savings, and PMA® accounts that you write checks from.

Can I view the front and back of a check?

Yes. And it's easy to save or print images.

What if I can't see the information written on the check?

A check may show up blank if written in red, metallic, or other non-traditional ink. Checks should always be written with a black or blue pen.

Is there a charge for viewing Online Check Images?

Viewing check images online is free to Wells Fargo customers.

When do images of my checks become available online?

If the check number is displayed in Account Activity, then the check has already posted to the customer's account. And, if the check number is displayed in Account Activity, then the check image can be accessed after 7 am.

For example, if you have a check transaction that posts on your Account Activity screen on Tuesday, the check image will be available after 7 am local time that day (Tuesday).

Please note: Online Check Images are not available from Saturday 10 pm Pacific Time to Sunday 2 am Pacific Time so that our images systems can be updated.

Will joint account holders also be able to view Online Check Images?

Yes.

Has my check posted?

To determine whether a check has posted, sign on to Wells Fargo Online and view your Account Activity.

Requesting and searching for check images

How do I search for a check?

If you already have online access, sign on. Click Request Copies from the Account Activity page. Then:

  • Select the account the check was written from.
  • Enter the first date that this check might have posted and enter a range from that date.
  • You must enter either a check number (or range of check numbers) or the dollar amount of the check (or range of dollar amounts) to complete the search for your check.
  • View a check by selecting the View Now link.

If you're not enrolled for online access, sign on. Enter your Social Security number, ATM PIN, account number, and email address. A "Search for a Check" screen will display. Follow the instructions above.

You can search for more than one check at a time.

Why can't I search for checks by the payee's name or the date I wrote on the check?

Checks are filed based on date posted, dollar amount, and check number.

My check image is not immediately available. What do I do next?

When you search for a check, its status will be displayed in the Availability column.

  • Check the Request box in the View/Request column.
  • Then select Request Selected Items.
  • Verify your email address and select Submit Request.

You will receive an email when your check images are available for viewing. Please note that this service is available for checks posted on or after July 26, 2002.

How do I get a copy of a check prior to July 26, 2002?

A paper copy of a check posted prior to July 26, 2002 can be sent to you via USPS mail.

If you already have online access, sign on. Click Request Copies from the Account Activity page. Then:

  • Select the account the check was written from.
  • Enter the first date that this check might have posted and enter a range from that date.
  • You must enter either a check number (or range of check numbers) or the dollar amount of the check (or range of dollar amounts) to complete the search for your check.

If you're not enrolled for online access, sign on. Enter your Social Security number, ATM PIN, account number, and email address. A "Search for a Check" screen will display. Follow the instructions above.

Can I see an online image of a check returned due to insufficient funds?

No, if your check is returned due to insufficient funds, the image of the check will not be available.

Who can I contact if I have technical questions about viewing an online check image?

Have questions about Online Check Images? Contact Us. If you have a question about a specific transaction on your account, please call the customer service number located on your account statement.

Printing and saving your check images

How do I save my check image?

Windows:

  1. Position your cursor over the copy you want to save.
  2. Click the right button on your mouse.
  3. Select Save Picture As...
  4. Choose a location on your hard drive to save your check image.
  5. Click Save.

Macintosh:

  1. Position your cursor over the copy you want to save.
  2. Click and hold down the mouse button
  3. Select Download Image to Disk.
  4. Choose a location on your hard drive to save your check image.
  5. Click Save

To view a saved check image:

Locate the saved image on your computer and double-click the file name to view. Select a Web browser from the list of available programs and click Continue.

How do I print my check image?

A printer friendly version of the check image will automatically print when you print the image from your browser. To print a copy of the check:

  • Click File on your browser
  • Select Print
  • Select OK

Can I still receive a paper copy of a check through the mail?

Paper copies for checks posted prior to July 26, 2002 will be sent through the mail. Paper copies of checks that posted on or after July 26, 2002 are not available through Wells Fargo Online. You may request a paper copy from the Wells Fargo Phone BankSM or your branch. Fees may apply for paper copies.