Careers Questions

Applications

How can I find out the status of my application?

The application status displayed on your My Activities page (after you are signed on) is the most current information available. Team members at the Human Resources Services Center do not have access to more information than is available on this page, and they do not have information about why an applicant has been declined for a position. We cannot tell you the name of the hiring manager or put you in touch with the recruiter for the job you applied for.

What is the difference between an application and a profile?

An application is a version of your profile that is linked to a job; it is stored as a separate version of your profile. Once you submit an application, you can't change it. A profile contains the same information, without any association to a job. You can edit this.

If I include my resume with my application and/or profile, do I need to enter my work history, education, and other information in the fields?

No, it’s not required, but entering your information directly into those fields is the best way to ensure that your information is searchable by recruiters (in addition to including your resume). It’s particularly important to enter your information directly for two fields: Work Experience and Licenses and Certifications. Recruiters are only able to find your work experience through search when you enter that information directly in the Work Experience field. And when you apply for a position that requires a license or certificate, the system will check your entries in the Licenses and Certifications field — and it will not discover licenses and certificates you enter in a resume; if a license or certificate is required for a job and you don't have it, or you have it but don't select it here, the system will decline your application. For the rest of the qualifications fields, you can opt to attach a resume or enter information in the fields, or both.

Can I apply for more than one job using a single application?

No, you'll need to apply separately to each job.

How can I tell if my application was submitted successfully?

You will receive an email informing you that it was successfully received by Wells Fargo, and you can confirm this by signing on and going to the My Activities page, where the job you applied to will have the status “Submitted”. If you are selected for an interview, you will hear directly from the hiring team. Otherwise, once the job opening is closed, you will receive an e-mail notification that the job has been filled.

I have a Not Submitted (draft) application, but I don't want to apply for that job anymore. How do I delete the draft application?

You cannot delete Not Submitted (draft) applications or Declined applications. Only Submitted applications can be removed: from the My Activities page, click the Select checkbox in the job title row and click Withdraw.

Why do I have to complete an employment screening assessment?

Wells Fargo requires employment screening assessments for a small number of job types, to determine whether candidates have the appropriate skills and aptitudes. (This is not the same as a criminal background check.) If you apply for a job that requires an assessment, you will be taken to the Employment Screening page of Jobs right after you submit your application.

Screening assessments are performed by other companies on behalf of Wells Fargo. Through secure integration, you may view your screening requirements and scores in the Jobs tool on the Employment Screening page.

  • After you submit an application for a job that requires an assessment, you will be taken to the Employment Screening page to view the assessment information and instructions.
  • Submitting your application also triggers two emails, both sent to the address in your profile. One email confirms receipt of your application and includes a reminder to complete your screening. The other email contains your customized assessment link – use this link to initiate your screening.

If I fail employment screening, can I reapply for the job and take the test again?

Not right away (unless it's another test for a different type of job). You must wait six months before you can apply for similar jobs and repeat the assessment. To check the date, click View Employment Screening in the My Activities Quick View box on the main Job Search page.

I received an email telling me that I was declined for a position. Can I reapply?

No, you cannot reapply for a position if you have been declined for it. Before submitting your application for a position, be sure that you have accurately answered all of the questions in the application process.

Self-Identification

Am I required to disclose any information in the Self-Identification sections?

No, it is voluntary to share your disability status, veteran status, gender, and race/ethnicity when applying for a position. Wells Fargo is required to request this information of every job seeker as part of our regulatory obligations.

When job seekers share this information with us, it helps us assess how we are doing with our ongoing efforts at diversity and inclusion, which are core values at Wells Fargo.

In the Disability section, you may either select from one of the three options within the federally mandated form, or click Next to proceed. In the Veteran section, select an option or click Next if none of the categories apply to you. In the Gender/Race & Ethnicity section, select from the Gender menu, select the race/ethnicity that applies to you, and click Yes or No for the Work Opportunity Tax Credit questions.

Neither the hiring manager nor the recruiter for the position sees your individual responses and your responses do not affect your eligibility for the position. While you are not required to disclose that you are disabled as part of the Self-Identification request process, you will be asked to disclose information about your medical limitations if you are seeking an accommodation.

Why does Wells Fargo ask job seekers for the information in the Self-Identification sections, and why does Wells Fargo ask on multiple occasions?

As a federal contractor, Wells Fargo is required by law to ask every job seeker to disclose their disability status, veteran status, gender, and race/ethnicity.

In particular, the disability form in the Self-Identification section that requests job seekers to select one of three options comes directly from the federal government. The U.S. Department of Labor requires that all federal contractors include this disability self-identification form during the pre- and post-offer stages of their application process, and for those who are hired, over the course of employment. As a result, if you apply and are hired by the company you will be asked on more than one occasion to provide this information. You are not required to share the information, but we hope you will choose to answer or validate the information, even if your answer has not changed.

Submission of this and all self-identification information is voluntary and refusal to provide it will not subject you to any adverse treatment. All information you submit will be treated as confidential.

Will recruiters or hiring managers be able to see my self-identification information if I choose to disclose it?

Recruiters and hiring managers do not see your name associated with any self-identification information you disclose. This information is used in the aggregate to help us assess the effectiveness of our diversity and inclusion efforts and our compliance with U.S. Department of Labor regulations.

If you need accessibility or accommodation assistance in the job application or interview process, please contact our Accommodations Management team by telephone at 1-877-255-1606 (voice) or 1-800-988-0161 (TTY), or by submitting an online request using the Accommodations Request Form (PDF)*. If you are assisting a person with a disability to apply for a job, please complete the Third-Party Accommodations Request Form (PDF)*.

Can I change my responses in the Self-Identification sections?

Yes, as long as you have not yet submitted your application. After you click Submit, you no longer will be able to change your responses in that application. You may change your self-identification responses in your job seeker Profile at any time, however. In addition, the next time you apply for an open position at Wells Fargo, you will have the chance to confirm or update the self-identification responses you previously submitted.

Profiles

Why do I need to register?

You can search for jobs without signing on, but you must register and sign on to:

  • Apply for jobs
  • Create and update a profile
  • Save jobs to My Saved Jobs
  • Use the Save Search feature
  • Receive notifications

You may want to register and set up a profile even before starting your search so that you can make your information searchable by Wells Fargo recruiters.

Note: Our secure servers have a time limit, so be sure to save your information as you work by clicking Next, Exit, or Save Later at least once every 20 minutes. Clicking Next saves entries on the current page and goes to the next page; clicking Exit clears your entries on the current page only (your entries on previous page were already saved); and clicking Save for Later (available only when applying to a job) saves entries on the current page but does not go to the next page.

If I submit my profile and a job matching my skills opens up later, can I expect to hear from Wells Fargo?

If your profile is searchable, a recruiter can discover your profile when searching the job seeker database for matches to the job qualifications. However, recruiters use a variety of methods to fill jobs. It's best to apply for the jobs that interest you, rather than relying on recruiters to contact you. (To confirm that your profile is searchable, go to the My Account Information page and check your Profile Status at the bottom.)

If my profile is searchable, does that mean my employment screening score is visible to anyone who views my profile?

No, your test score is only visible in association with the job you applied for.

Searching for jobs

I used a common job title in the keyword search but didn't find the jobs I expected. How can I find them?

Our job titles sometimes contain abbreviations or acronyms. You may want to search again using a job family selection instead, such as Customer Service, or keywords that are likely to be in the job description. 

Do you have tips for using the job search tool?

Create a narrow search or cast a wide net
You can enter criteria in several fields to request a list of jobs that meet all of your requirements or only enter your top requirements and potentially increase your search results. Each term you add will narrow down the list of results.

Use keywords
You can narrow your search by using keywords in the job description, minimum qualifications, and preferred skills fields.

Understand the Search Fields

  • Job Family. All job families are selected by default. You can either search for all job families or for only the job families you want.
  • Location. After you select a state, you will see regions display, and after you select a region you have the option to select cities.
  • Job Opening ID. This is an identification number assigned to each job posting.
  • Jobs Posted Within. Search jobs posted with various timeframes.
  • Full/Part Time (Advanced Search only). This allows you to search job openings by different statuses: flexible, part-time, or regular.
  • Desired Pay (Advanced Search only). Narrow your search based on desired pay range.
  • Telecommute Option. Some jobs can be performed remotely or from any location. Definitions of this option will vary, and the absence of this designation may not rule out the possibility of working remotely. Any details regarding this option will be determined at the time of hire, and are subject to change.

How do I save a job or a job search?

There are two ways to save a job. The first is to click Save Job from the search results. The second is to click the job title from the search results, scroll to the bottom, and click the Save Job button.

Saving a search allows you to use your search criteria again without re-entering each search term. At the time you save a search, you can also set it up as a job agent, which will email job postings alerts to you based on your saved search criteria.

If I sign up for job agent email notifications, will I receive the same job more than once?

No. You will only receive new job postings with each notification.

Accommodations assistance

I am a job seeker with a disability. How can I request assistance in applying for a job?

If you are a person with a disability who requires assistance in applying for a job, Wells Fargo provides accessibility assistance and accommodations to help you through this process.

To request assistance, please contact our Accommodations Management team by telephone at 1-877-255-1606 (voice) or 1-800-988-0161 (TTY), or by submitting an online request using the Accommodations Request Form (PDF)*.

If you are assisting a person with a disability to apply for a job, please complete the Third Party Accommodations Request Form (PDF)*.

So that we may appropriately assist you with your request, be sure to specify the assistance needed in order to access our Careers site and apply for open positions.

Note: Accessibility or accommodations assistance is reserved for job seekers with disabilities or persons assisting them. Requests that do not involve assisting an individual with a disability, such as solely to follow up on a job application or assistance with non-disability related technical issues, will not receive a response.

I am a job seeker with a disability and have been selected to move forward in the interview process. How can I request assistance in the interview process?

You can inform the Wells Fargo representative contacting you of your specific needs. Or if you prefer, you can contact the Accommodations Management team for assistance by telephone at 1-877-255-1606 (voice) or 1-800-988-0161 (TTY), or by submitting an online request using the Accommodations Request Form (PDF)*.

Examples of accommodations may include making interview locations accessible, arranging for American Sign Language interpreters, or facilitating alternate methods of communication.

Technical issues

The system timed out while I was applying. Did I lose all my work?

If you don't see the application listed on the My Activities page, you'll have to select the job again and click Apply. To avoid system timeouts, click any activity button (a spinning clock will display) at least once every 20 minutes.

How do I change my password or account information?

Sign on using your original username and password. Click My Account Information at the top of the page. From there you can click Change Password or scroll down to change your email address.

If you cannot remember your username or password, visit the Sign On page for instructions.

I am using Internet Explorer 10 or 11 and I cannot upload my resume. What should I do?

This is a known issue, and Microsoft has a patch available on their support page. As an alternative, copy and paste your resume text into the resume text box, rather than attaching a file.

I am using Internet Explorer 5 or 6 and I am having trouble navigating around the Careers site. What should I do?

Consider upgrading your browser to the most recent version of Internet Explorer. Older browser versions commonly are not able to navigate as smoothly around sites like Careers that are optimized for more recent browser versions.

enter criteria
Example: You select Accounting for the Job Family field and get 20 results. Then you select San Francisco in the Location field. Now you get four results — only the accounting jobs in San Francisco are populated.