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Application Status Questions

How do I track the progress of my application?

When you access your Application Status page, it's easy to keep track of major milestones, action items, and information about your loan. You can select the Check Your Application Status Now link on one of the emails we sent you or go here.

To access your Application Status page, you will need your Online Banking username and password. If you are not an Online Banking customer, you will sign on using the following information:

  • Last name
  • Date of birth
  • Last 4 digits of your Social Security number
  • Access Phrase (sent to you by email)

Once you enter the above information, you will be taken to a custom page with all your application(s)

Can I access my application status using my Wells Fargo Online username and password?

If you are eligible, you can access your application status online using your existing Wells Fargo Online username and password.

How do I access my application status if I am not an Online Banking customer?

If you are eligible, we sent you an email confirmation when you submitted your application. If you are not an Online Banking customer, this email would have contained a unique Access Phrase that allows you to securely sign on to check the status of a submitted application.

What is an Access Phrase?

An Access Phrase is a unique two-word phrase that we send to you by email when you save or submit your application. It allows you to sign on to check your application(s) online if you are not an Online Banking customer. If you are an existing Online Banking customer, you will not receive an Access Phrase because you can use your Online Banking username and password to access your saved or submitted application(s).

What if I didn’t receive an email confirmation when I submitted my application?

If you did not receive an email from us, online status may not be available for your application.

What if I forgot or lost my Access Phrase?

Go to your Application Status sign on page and select Resend Access Phrase. Enter your email address and click the Resend Email button. Your Access Phrase will be sent to you in an email. You can then access the Application Status page by clicking on the Check Your Application Status Now link and entering your Access Phrase.

How long will my application status be accessible?

Your saved applications will be saved for 30 days from the date you first saved it, or for the period of time specified. Your submitted application status does not expire. If you have submitted an application, you will be able to access and manage your account through Wells Fargo Online after your loan has been funded.

Why couldn't the system find my application?

If your application status wasn’t found, it could be that the information you entered to sign on to your Application Status page does not match an application we have on file. You must use the same information to retrieve your application status that you used when submitting the application.

If you are sure that you entered the information correctly, it may mean that online application status is not available for your application.

Why was I sent another Access Phrase?

If you have saved or submitted multiple applications, you will be assigned one Access Phrase, allowing you to access all of your applications. You might receive another Access Phrase:

  • If you requested that we resend it to you.
  • As a security precaution, if personal information was modified on your application.
  • If for any reason your Access Phrase expires.
  • For your security, a separate access phrase will be sent to you for new applications that you have saved or submitted if the email address you entered is different from what is on file for any other applications you have in progress.

Why didn't I get an Access Phrase?

There are two reasons you may not have received an Access Phrase. Firstly, if you are an Online Banking customer you can use that username and password to check the status of your application. If you are not an Online Banking customer and didn’t receive an Access Phrase, it means that this service isn’t available for your application.

Why was my access temporarily blocked?

For your security, if there have been several failed attempts to sign on to your saved or submitted application, we will temporarily lock access to your application and email you a new Access Phrase.

Why was my access disabled?

For your security, we permanently disable access to saved or submitted applications if there have been multiple attempts to sign on using information that does not match with a submitted application. If this occurs, your saved applications will be cleared from our system as a security measure. Your submitted applications will remain.

How long will documents be available to me online?

For submitted applications, if loan documents were provided to you through the status service, those documents will be available for viewing in the status tools until 60 days after closing or cancellation.

How do I change my delivery options?

If you chose Electronic Delivery, but would like to request paper copies, please contact your Wells Fargo representative.

How do I update my email address on file?

Please contact your Wells Fargo representative for assistance, or access Manage your profile through Profile and Settings in the More menu once you have signed on to Wells Fargo Online.

How do I pay the upfront fees for my home mortgage application?

For home mortgage applications, upfront fees must be paid to move forward with the process. These fees are outlined in your loan estimate document, which is available via yourLoanTracker, based on eligibility. If you received your initial disclosure package via mail, the loan estimate is available there.

Upfront fees will typically consist of credit report and appraisal fees. Fees can be paid electronically in yourLoanTracker or through your home mortgage consultant. Currently, only credit and debit card transactions are acceptable forms of payment in yourLoanTracker.

You can review a history of all your fee payments in yourLoanTracker, listed under Your Fee Payments.

Why can't I access my status from my mobile device?

You must first sign on to a computer to set your preferences for electronic delivery.  Once you successfully complete this step, unless you're on an unsupported device, you'll be able to view your application status at any time from a mobile device and a computer.

Why can't I review disclosures from my mobile device?

Certain disclosures cannot easily be read on some handheld devices, so please make sure to access your account from a computer to familiarize yourself with the loan disclosures.

Can I access my status from my mobile device?

If you are able to print and save documents from your mobile device, you’ll be able to set your preferences for electronic delivery from your device. Once you have set your preferences, you’ll be able to view your application status at any time from your mobile device and computer.

Can I review and electronically sign disclosures from my mobile device?

If you've set your electronic delivery preferences and are able to print and save from your mobile device, you will be able to view disclosures and access important account documents from most mobile devices. Certain devices are currently unsupported due to device limitations. If you are using a mobile device sized 7 inches or less, you will need to use a computer to electronically sign your documents.

How can I learn about my application status on a mobile device?

You can select the Enable text updates link in the application status tool to receive and manage text updates on your mobile device.

Simply provide your mobile number, reply to our confirmation message, and the setup is complete. You will begin getting text updates about your application status immediately.

You can change your mobile number or disable text updates at any time.

Enabling this service will not alter your other Wells Fargo notifications preferences.