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Alerts Questions

How do I set up, add, or delete alerts?

  1. Sign on to Wells Fargo Online and access Manage Alerts through the More menu.
  2. Choose an account for which you want to add or edit alerts. You’ll also be able to add general and security alerts from this page.
  3. Next, check the boxes to select or de-select specific alerts. Remember to enter dollar thresholds and frequency of alerts where appropriate.
  4. Click Save.

You can add new alerts or change your preferences anytime. To change or add the email address(es) we will send alerts to, select Update your Contact Information.

What accounts are eligible for alerts?

  • Checking and savings accounts, ATM/debit/prepaid cards
  • Credit card accounts
  • Mortgage accounts (payment reminder and payment posted alerts)
  • Certificate of deposit accounts (reminder when account is maturing)

Credit cards issued by Wells Fargo Financial National Bank are not eligible for subscription based alerts. Wells Fargo Financial National Bank-issued credit cards are typically merchant or industry branded credit cards, for which consumers apply through a merchant or service provider. If you’re unsure who your credit card issuer is, please consult your cardholder agreement or your billing statement.

How do I sign up for text alerts?

To receive text message alerts, you must first enroll your mobile number(s) for text messages:

  1. Sign on to Update Contact Information.
  2. Add your mobile number if you haven’t already, and check the box labeled Allow Mobile Texts for each mobile number you want to enroll.
  3. Accept the Consent to Receive Text Messages.
  4. Reply YES ENROLL to the text message we send.
  5. Go to Manage Alerts to subscribe to the optional text alerts you want to receive.

Can I receive mobile text alerts on any mobile phone?

You can enroll up to four mobile numbers to receive text alerts. Your mobile numbers must:

  • Be registered to you: Mobile numbers belonging to friends or family members cannot be enrolled to receive text alerts for your account.
  • Be with a domestic carrier: Wells Fargo is unable to deliver text alerts to mobile carriers outside of the United States.
  • Be capable of receiving text messages: Some pre-paid and regional carriers may not support text alerts.

As long as your mobile phone supports text messaging, you can sign up for text alerts. Please check with your mobile carrier for more details about text messaging and web access charges.

What do I do if my mobile number changes?

If your mobile number changes:.

  1. Sign on to Update Contact Information.
  2. Enter your new mobile number and check the box to enroll it for text messages.
  3. Accept the Consent to Receive Text Messages.
  4. Reply YES ENROLL to the text we send to your mobile phone.
  5. Go to Manage Alerts to subscribe to text alerts for your new mobile number.

Note: Removing or editing an existing number will interrupt other services currently associated with that number (for example Text Banking).

What does it mean when my mobile number is listed as “disconnected”?

Your number may be listed as disconnected for a number of reasons, including:

  • You entered your number incorrectly
  • Your mobile account is inactive
  • Your carrier plan isn’t set up to receive text messages
  • You recently moved your number to a new carrier
  • You recently asked Wells Fargo to change your mobile number

If you aren’t sure why your number is disconnected, please contact your carrier directly for more details.

Will I continue to receive text alerts if I change mobile carriers, even if my number remains the same?

When you move your number to a new carrier, you'll need to re-enroll your mobile number for text messages.

  1. Sign on to Update Contact Information.
  2. Check the box to verify your number.
  3. Check the second box to re-enroll your number for text messages.
  4. Reply YES ENROLL to a text message we send your mobile phone.

How do I turn off text alerts?

There are two ways to stop the delivery of all text alerts:

  • Text the word “STOP ALERTS” to WELLS (93557).

  • Sign on to Wells Fargo Online and access Manage Alerts in the More menu, then select each alert that you want to discontinue. Select Unsubscribe to stop receiving the alert. Or, to discontinue only the text alerts but keep receiving the alert by another method such as email, deselect your mobile number(s) in text message settings and select Update.

How do I temporarily stop text alerts while I am on vacation?

There is no temporary or vacation stop option at this time. To suspend the delivery of your alerts, sign on to your Wells Fargo Online account and access Manage Alerts through the More menu. Select an account and uncheck your individual alerts. To begin alerts delivery again, please return to the page and re-select the individual alerts you want to receive.

Is there a charge for the service?

No. This service is free to all Wells Fargo Online® Banking customers. However, your mobile carrier’s text messaging and web access charges may apply.

How do I change my email address or add another one?

Go to Update Contact Information or you can call 1-800-956-4442.

You will need to update your Bill Pay User Profile separately. To update your address or email address in Bill Pay, sign on to Wells Fargo Online and select User Profile from the Bill Pay menu.

Can I route alerts to my wireless device or cellular phone?

Yes. However, some wireless devices have character limits and you might not see the entire content of the alert. Please check with your wireless provider.

When will I receive my first alert?

Depending on the type of accounts you have, your alerts will begin one to two business days after you set them up.  Alerts are then sent according to the type of transactions that trigger them.

For example, when a deposit has posted, a deposit posted alert is sent usually the following business day. For near real time alerts, such as when a purchase is made at a gas station, an alert is sent when the transaction is authorized.

Exception: If you have set up the Access Suspended notification, we will send an alert immediately if an incorrect password has been entered three times and your online access is suspended.

How do I know if I have a new message or alert?

We will send alerts to your personal email account or mobile device, as well as the Message Center within Wells Fargo Online. Responses to your customer service questions will also go to the Message Center. We will send a note to your personal email, informing you that you have a customer service response ready for you to view in the Message Center.

To see your messages and alerts, go to your Message Center. We recommend that you regularly check your secure inbox to ensure you’re receiving all of your Wells Fargo messages and alerts.

Why did I receive a credit card alert today for a transaction that happened on a different day?

Occasionally you will receive an alert for a transaction which you made several days before. The most common reason this can happen is a merchant delay in processing your transaction. For non-urgent types of alerts, Wells Fargo processes the transaction information sent by merchants on a nightly basis. An alert is then sent to your email and Message Center the next business day.

What if I receive an alert about a transaction I do not recognize?

Please report any unauthorized transactions immediately by calling the number on the back of your card. If you're not sure about a transaction, check to see if it is one of the following:

  • An automatic bill payment you set up for a recurring service (like cable or telephone)
  • A large purchase that was divided into smaller transactions
  • A purchase initiated by an authorized cardholder with the same card number

To view full transaction details, you can sign on to your Wells Fargo Online® account and go to Account Activity.

How long do messages and alerts stay in my Message Center?

Messages and alerts will stay in your Message Center until the expiration date listed next to the message, unless you delete them sooner. To save a message or alert for longer than the expiration date that’s listed next to the message, you can copy and paste the text into a word processing document and save it on your computer.

Can I reply to messages and alerts?

You can reply to the messages we send in response to your customer service or account questions.  After opening a message in the Message Center, click the Reply button to send a message back to Wells Fargo.

For security reasons, you cannot reply to automated account alerts such as balance summary, posted check, and other notifications.

I’m not receiving email alerts. What should I do?

There are a few things you should check to determine why you are not receiving email alerts:

  • First, check your spam or bulk folders. If alerts appear in your spam or bulk folders, please add Wells Fargo to your address book.
  • Second, check your Message Center to ensure an alert was generated for the account. Alerts are always sent to your Message Center in addition to your personal email address.
  • If you see alerts in your Message Center (but not in your personal email or spam folder), please verify that you provided the correct email address for alert notifications.

    Access Manage Alerts through the More menu, and select the desired account.  You'll be taken to the account level alerts page. Verify the email address and make sure the checkbox is selected to receive alerts.

What kind of response time can I expect on emails I send to Customer Service?

We make every attempt to respond within 24 hours of receiving your question via email.

Why do you send responses to my questions to the Message Center?

The Message Center is the most reliable and secure way to receive responses from us that may include account numbers and other personal information.

What are Push Notifications?

Push Notifications are for Wells Fargo Online® Banking customers who have an Apple iOS or Google Android device (phone or tablet) and the Wells Fargo Mobile Banking Application installed.  They can receive “push” versions of some existing online banking alerts.

How do I sign up and receive Push Notifications?

  • Download and update the latest version of the Mobile Banking Application

(iOS users Select Ok when the enable push notification message is displayed.  Android users automatically have push notifications enabled)

  • Launch the Wells Fargo Mobile Banking Application and select Activate
  • Navigate to the Push Settings and slide to On to receive automatic and subscription notifications

(iOS notifications can appear as pop up messages or banners, displayed in the notification center and lock screen. Android notifications appear as a banner and in the drop down notification drawer)

What kinds of Push Notifications are sent?

  • Subscription alert (e.g. Balance Threshold notification)
  • Account specific automatic alerts ( e.g.  Overdraft Insufficient funds, Student Loan payment, Mobile Remote Deposit Capture Success)
  • Security and general alerts ( e.g. Password change, Username change, Contact information update)

How to turn off Push Notifications?

There are four ways to turn off Push notifications:  

  1. Within the Wells Fargo Mobile Banking Application, go to the Push Settings page and slide Off to stop receiving both subscription and automatic notifications
  2. From an iOS device, go to the Notification Center Settings and change the “Alert Style”, “Show in Notification Center” and “Show on Lock Screen”
  3. From an Android device, go to the Settings and turn off notifications
  4. When logged into Online Banking, you can go to the Alerts Setup/Modify area to uncheck the push delivery of subscription alerts.
Get answers to questions about the Visa Rapid Alerts Service.