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Account Activity Questions

What is my available balance?

Your available balance is the most current record we have about the funds that are available for withdrawal from your account.

It includes all deposits and withdrawals that have been posted to your account and it is adjusted throughout the day with your account’s pending transactions that are authorized or known to the bank.  If a hold was placed on a recently posted deposit, generally the first $200 of the deposit will be available for your use on the day of the deposit with the remaining funds available when the hold is removed.

What’s not included in my available balance?

  • Pending check deposits that have not yet processed to your account.  These funds will be available on the next business day, unless a hold has been placed. The first $200 of a day’s check deposit made through a Wells Fargo ATM will be available on the business day we receive the deposit and the remaining funds will be available either the next business day or after any applicable deposit holds are removed.
  • Outstanding checks and automatic payments you have authorized (such as car payments, a gym membership, or other recurring debit card transactions) that have not yet been received by the bank for payment.
  • Debit card transactions authorized by the bank but not submitted by the merchant for payment within three business days of authorization, or that were never submitted for authorization.

Final transaction amounts for some debit card transactions may be greater than the amount initially authorized (a common occurrence at restaurants where a tip may not appear on the amount initially authorized, but will appear on the final transaction amount). For more details, see "What other factors affect my available balance?" below.

To avoid overspending, it’s a good idea to keep a personal record of your transactions, and compare your record to what you see online in your Wells Fargo Available Balance.

How do I view my end of day balance and account history online?

  1. View your account balance (or select the Account Activity tab if you’re already signed on).
  2. Click on the dollar amount in the Available Balance column of the account you want to view.
  3. You will see the Account Activity screen with a list of your transactions, starting with the most recent.
  4. Above the transactions table, there is a dropdown menu displaying “View All Activity.” To see your end of day balance, select “View All Activity with Balances” and click Select.

How much account activity can I view online?

The amount of history you can view online depends on your type of account:

  • Checking, savings, and money market account histories are available online for up to 18 months.
  • Line of credit and installment loan account histories are available online for up to 24 months.
  • Credit card account histories are available online for up to 90 days or 300 transactions.

If you need information prior to these times, please refer to your account statement. You can view or request a previous statement online  (or go to the Account Services page if you’re already signed on).

How is my available balance calculated?

We begin with your current posted balance and then adjust for any holds on recent deposits and any pending transactions that are known to the bank.

Current posted balance includes:

  • Deposits and withdrawals that have been posted to your account by the end of the previous business day.

Pending transactions include:

  • Deposits you made after the previous business day (during the day or over a weekend, for example).
  • ATM withdrawals, Bill Pay transactions, and pending debit card transactions that have been authorized but not yet paid from your account.
  • Checks and automatic payments received by the bank during the day, which have not yet been fully processed (posted) for payment.  Examples of automatic payments are bills you pay by authorizing a third party to obtain the funds directly from your account. Please note: If there is not enough money to cover these transactions during the nightly processing, we may pay the item creating an overdraft or return the item unpaid.

Why are my available and posted balances different?

Your available balance is the most current record we have about the funds that are available for withdrawal from your account.

Your available balance includes all deposits and withdrawals that have been posted to your account and it is adjusted throughout the day with your account’s pending transactions that are known to the bank.

The first $200 of ATM deposits will be included the same day in your available balance. The remaining funds will be added as items are processed and any holds are removed.

Your posted balance is your account balance at the end of the last business day. A business day is generally Monday through Friday, except holidays. The ending balance does not include any pending transactions that have occurred since the close of the previous business day.

What other factors affect my available balance?

Debit card purchases

If you make a purchase with your debit card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. This is often the case in places where you can add a tip to your bill (such as restaurants or salons), hotels and car rental agencies, where there can be a significant difference between the amount that's authorized initially (authorization hold amount) and the actual transaction amount. The initially authorized amount appears in your pending transactions, but the actual transaction amount is deducted from your account.

For most debit card purchases, we receive the payment request, including the actual transaction amount, within three (3) business days of the transaction. If we don't receive a final payment request from the merchant within three (3) business days, [or up to thirty (30) business days for certain types of debit or ATM card transactions including but not limited to car rental transactions, cash transactions, and international transactions], we release the authorization hold on the transaction. We then remove the transaction from your list of pending transactions and add the funds back to your available balance.

If we receive the payment request at a later date, the actual transaction amount will be deducted from your account at that time. Keep track of your transactions and ensure you have sufficient funds in your accounts to cover the final payment.

Deposits

The first $200 of a day’s check deposit made through a Wells Fargo ATM will be available on the same business day we receive the deposit and the remaining funds will be available either the next business day or after any applicable deposit holds are removed.

Checks deposited in a branch or ATM are generally available for withdrawal the following business day, but occasionally a hold will be placed, which prevents withdrawal of the money until a later date. Further details are provided in the bank's Funds Availability Policy in the Account Agreement.

Cash deposits and transfers from another Wells Fargo account are immediately available for your use. A cash deposit or transfer from another Wells Fargo account made after the displayed cutoff time (where the deposit was made) will be included if it is made before we start our nightly process. If you make the deposit or transfer after we start our nightly process, it will not be included in the available balance that night.

What are pending transactions?

Pending transactions are transactions that are known to Wells Fargo but have not yet been fully processed (posted) for payment from your account.

For some debit card transactions, the amount you see listed when the transaction is pending may not be the final amount deducted from your account; for example it may not include a tip you might add to a restaurant bill.

Please note that pending transactions may not post to your account in the order listed.

When will my deposit be credited to my account?

If you make your deposit before the displayed branch or ATM cut-off time on a business day, we will credit the deposit to your account the same business day. If you make your deposit after the cut-off time or on a non-business day, we will credit it to your account on the next business day.

  • Business days are Monday through Friday, except for federal holidays.
  • The cut-off times for most Wells Fargo branches and ATM locations are 4 pm Monday -Thursday and 6 pm on Fridays, local time. Cut-off times are displayed in all locations.
  • Use our Locator to find the cut-off times for a branch or ATM nearest you. Click the additional services link next to the branch or ATM to see the cut-off times

Note: In some cases it may be necessary to place a hold on your deposit. The first $200 is usually available the next business day, but the rest may not be available for several days. If you have questions about a hold that we placed on your deposit, please call 1-800-TO-WELLS (1-800-869-3557).

How can I keep track of my available balance?

Keep a record of all of your transactions and compare your record to what is reflected by the bank.

Adjust your record to include outstanding checks and automatic payments you have authorized (such as car payments, a gym membership, or other recurring debit card transactions) but have not yet been received by the bank.

You can find details about your pending and posted transactions when you view your account activity online.

How can I download my account history?

You can download your account activity into a convenient spreadsheet from within Online Banking or Quicken® Web Connect. Select download account activity on the Account Services page.

By default, the spreadsheet will show your transactions for the last 90 days. However, up to 18 months of account activity may be available.

To access an extended history, choose the time frame you want on the Account Activity page and hit Go.

How do I get information about a levy or legal order process on my account?

To ensure that all of your questions are answered about a Levy or Legal Order Process on your account, please call our Legal Order Processing Department at 480-724-2000. Agents are available Monday through Friday, 8:30 am to 5:00 pm Mountain Time. Levy or Legal Order Process information is not available through email.