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Card-Free ATM Access Code Questions

How do I request an ATM access code on my device?

Open the Wells Fargo mobile app, go to the menu icon, select Account Services, then Card-Free ATM Access, and tap the Request Code button. You will receive a code that you can use at any Wells Fargo ATM.

When does my code expire?

Your code expires after 30 minutes.

Can I use my code at any ATM?

No. You can only use your code at Wells Fargo ATMs.

What types of transactions can I complete with my code?

Once you enter your code and PIN, you’ll be able to complete any of the available ATM transactions. Any cash withdrawals you make will be included in your current daily ATM withdrawal limits for your debit or ATM card. You can perform one ATM transaction per code.

Do I have to enroll to use the Card-Free ATM Access feature?

No. To request a code, simply sign on to the Wells Fargo mobile banking app on your mobile device.

Is there a fee to use the Card-Free ATM Access feature?

No. Wells Fargo doesn’t charge a fee for Card-Free ATM Access. However, if you receive your code via text, your mobile carrier's message and data rates may apply.

How do I add or update my mobile number on file, so that I can receive a code via text?

Calling us is the fastest way to update your mobile number. Please call 1-800-956-4442 and let us know you’re trying to get an ATM access code.

What if I suspect an unauthorized transaction?

Call us immediately at 1-800-869-3557 if an unauthorized transaction appears in your account activity.

Will I get a receipt for transactions made with an ATM access code?

Yes. You can choose to print a receipt, or send it to your personal email address, to your secure inbox, or via text to your mobile number.

Can I share my code with others?

No. Codes are for your use only. You may put your account at risk if you share your code or PIN with others.

How can I keep my code safe?

Treat your code as you would any other password. Keep it confidential and out of sight.

Where do I enter my code at the ATM?

Select Use an Access Code on the lower right of the ATM welcome screen. When prompted, enter your code and then the PIN for your debit or ATM card.

How many transactions can I perform with a code?

Each code is good for one ATM transaction.

Why is only 1 account listed on the Request an ATM Access Code screen in the mobile app?

Your primary account and available balance are listed to help you choose an ATM or debit card for Card-Free ATM Access. When you use the code at the ATM, you’ll have access to all the checking and savings accounts linked to the card you choose.

What accounts are listed on the ATM screen after I enter my access code at the ATM?

When you enter your access code, you’ll see all the checking and savings accounts that are linked to the ATM or debit card you selected when you requested an access code in the mobile app.

Why aren’t all of my accounts that appear in the mobile app listed on the ATM screen?

Your checking or savings account must be linked to your ATM or debit card in order to be listed on the ATM screen after you enter your access code.

Why aren’t all of my ATM and debit cards listed when I request an access code in the mobile app?

If one of your cards isn’t listed, you’ll need to establish access to the primary checking or savings account that is currently linked to your ATM or debit card through online banking to make it available for Card-Free ATM Access. You can establish access to your accounts through online banking by signing on to Wells Fargo Online® Full Site from any device using a browser. Select Accounts and Settings, then choose Profile and Settings, then Manage Online Settings, and then Add Accounts. You can also establish access to your accounts through online banking by calling 1-800-869-3557 or visiting a Wells Fargo branch.